Outsourced Market Survey & Lead Generation

Call Centers can play a big role in conducting market survey and lead generation.

Callnovo’s multi language call centers including those in China and Philippines have been able to conduct a number of market survey and lead generation programs for clients in different countries.

Our Mandarin, Cantonese, English, Spanish, French call center team all use CATI system to assist our clients and maximize the accuracy, efficiency and delivery speed of services.

So if you are a company who wants to conduct a B2B or a B2C market survey but do not have the necessary outbound interviewers then you should definitely get in touch with Callnovo. Regardless of the size of your project, we assure you top quality service. In order to facilitate our clients we also provide our services on an on-demand basis so you do not have to make long-term commitments with our company.

Apart from helping you carry out market surveys, we can also help you if you are trying to generate sales in China, Hong Kong, Taiwan, or US, Canada, UK, Australia, France, Spain, or Russia, or any of the countries in the Southeast. Our telemarketers are highly trained and can speak the native languages, which can help you gain leads from different parts of the world.

So what makes Callnovo the best in market surveys and lead generation? We offer a number of services, which adds value to our clients experience with us. Apart from having highly trained professionals, we also ensure that you can communicate with us easily, to help you manage the multi-language call centers we also appoint one POC(Point of Contact) to all our clients to make the communication process simple.

We also provide real-time recordings, and complete reports of all the work we do to our clients so that they can evaluate our performance easily. Callnovo also has all the latest and best equipment in its offices including the CATI software, which help us in providing the best services to our clients. So get in touch with us now!
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Our Past Experiences in market survey and lead generation call center outsourcing

Some market survey and lead generation call center outsourcing clients

(Confidentiality agreements with some of our clients preclude us from providing a complete list)

Chinese Call Center
English Call Center
French Call Center
Indonesian Call Center
Japanese Call Center
Malay Call Center
Portuguese Call Center
Korean Call Center
Russian Call Center
Spanish Call Center
Thai Call Center
Vietnamese Call Center

Why Us?

What makes Callnovo a leading global customer service outsourcing partner? The Perfect Blend of Quality People and Cutting-edge Technology

callnovo-why-choose-us

Responsibility

Passionate Client Success Manager guides client through the initial implementation process into the future ongoing long-term high quality customer experience operation success in all languages globally

Callnovo-Quality

Quality

We screens out qualified talents, guides client through the training and pre-launch assessment, then consistently monitors CSAT, Client monthly review, agent attandance, KPI, as well as team spirit etc.

Flexibilty

1 FTE minimum team size; Fast deployment on service team and contact center techonlogy globally; Supporting client scaling up and scaling down quickly

Cost Savings

At a fraction of cost of client in-house hiring, Callnovo as a one-stop provider to handles client global customer service needs with native or near-native speakers, as well as home-grown state-of-the-art technology

Our Process

From onboarding process to the future daily operations, Callnovo makes customer service outsourcing Simple and Relaxing!

Step 1

Request for a Quote

Full out our web quote form or communicate with our team directly about your needs

Step 2

Callnovo Customize solution
Callnovo business team will customize an outsourced operation stragety and technology solution for your current size and needs, and will quote the price to you

Step 3
Sign Agreement We will send an e-agreement for you to review and sign. Only minimum 6 months with 1 FTE minimum team size
Step 4

We Build Your Team
Callnovo HR departement will start to match candidates in your field from our candidates pool. We will assess candidates language skills and service skills.

Step 5

Connect Technology Solution
Callnovo IT department will start to customzie CRM and implement contact channel inter-connection, as well as other integration work if needed

Step 6

Training and Onboarding
Client Success Manager will be focused and fully involve through out this most important step. We will closely communicate the monitor each single details to ensure the success

Step 7

Go-Live and Expanding

Callnovo outsourced team begins to work just like a genuune extension of your in-house contact center team, providing world-class CX functions to assit your company grow.

Benefits of outsourcing to Callnovo

Through a global optimized deployment solution of qualified talents, cutting-edge technology, and 16-years proven outsourced operations processes, we enable your brand to reach the whole world customers swiftly and cost-effectively

One-stop Solution and One Responsibility

  • - 200+ Languages serving your global customers
  • - Experienced Multilingual Client Success Manager
  • - Expand your business global customer service team at your finger tips
  • - Lessen your burden of managing multiple vendors

24/7 Round the Clock Support

  • - Flexible schedule to match your business changing needs
  • - Uninterrupted service during your holidays and vacations
  • - Client Success Manager oversees the operations while you are off
  • - Callnovo IT team non-stop support behind

Cutting-edge Technology

  • - Latest and advanced voice communication technology
  • - AWS hosted CRM system
  • - Phone, SMS, Social Media, Chat, Email Omni-Channel
  • - Swift activation of ITFN 800 number and global city number
  • - Full Data Secuiryt Measures and GDPR Compliant

Cost Competitive Service

  • - Optimal Multi-site Offshore operation reducing client expenditure on customer care significantly
  • - Design customized deployment stragety for each individule client
  • - SME-Friendly. Minimum size of 1 FTE
  • - No Setup fee. No Hidden fee. No long-term contract

Extensive Experience

  • - Over 16 years experience in contact center
  • - Trusted by US and Canada Governments and 20+ Fortune 500 companies
  • - 1000+ SME support experiences in 40+ industries
  • - Customized platform integration IT solution available