
Callnovo is a technology-enabled leading mulitilingual contact center service provider specializing in global CX solution and outsourced operations. Callnovo supports 200+ languages with 15+ global sites.
At our core, we're passionate about customer service and have assembled the best talent and technology to empower brand interactions. By staying competitive in price, quality, flexibility, and technology, our brand always remains ahead of the game.
We are a multilingual, one-stop customer service and technical support call center that provides global technology-enabled outsourcing. We believe that our passion for the customer service outsourcing industry is the key to our success. Our top priority is to address the needs of our clients, and we are committed to creating exceptional global customer experiences for clients and brands around the world.
Callnovo can provide outsourced contact center services in 65 languages across 15 global locations. Our call center agents have a very authentic English accent and are able to communicate fluently with customers.
Our Mandarin, Cantonese, English, Spanish, French call center team all use CATI system to assist our clients and maximize the accuracy, efficiency and delivery speed of services.
So if you are a company who wants to conduct a B2B or a B2C market survey but do not have the necessary outbound interviewers then you should definitely get in touch with Callnovo. Regardless of the size of your project, we assure you top quality service. In order to facilitate our clients we also provide our services on an on-demand basis so you do not have to make long-term commitments with our company.
(Confidentiality agreements with some of our clients preclude us from providing a complete list)
What makes Callnovo a leading global customer service outsourcing partner? The Perfect Blend of Quality People and Cutting-edge Technology
Passionate Client Success Manager guides client through the initial implementation process into the future ongoing long-term high quality customer experience operation success in all languages globally
We screens out qualified talents, guides client through the training and pre-launch assessment, then consistently monitors CSAT, Client monthly review, agent attandance, KPI, as well as team spirit etc.
1 FTE minimum team size; Fast deployment on service team and contact center techonlogy globally; Supporting client scaling up and scaling down quickly
At a fraction of cost of client in-house hiring, Callnovo as a one-stop provider to handles client global customer service needs with native or near-native speakers, as well as home-grown state-of-the-art technology
From onboarding process to the future daily operations, Callnovo makes customer service outsourcing Simple and Relaxing!
Through a global optimized deployment solution of qualified talents, cutting-edge technology, and 16-years proven outsourced operations processes, we enable your brand to reach the whole world customers swiftly and cost-effectively
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