Callnovo Contact Center is your expert in providing exceptional global customer service solutions; with our experience in more than 40 industries, 18+ years in contact center experience, and our global coverage in 65+ native and secondary languages, we guarantee your business a strong competitive edge in the global market versus your competitors, as well as a strong long-term increase in customer loyalty.
With Callnovo Contact Center as your expert outsourced tech support solutions provider, your business can rest, assured that it could provide exceptional tier 1 tech support at a fraction of the cost, saving on in-house operational costs, as well as ensuring that the majority of your end-customers / end-users have support access without your business having to use its expensive tier 2 and tier 3 tech support resources.
Callnovo Contact Center is highly skilled in B2B and B2C inbound and outbound sales services, guaranteeing a bright future for your business when it comes to sales success; we can aptly provide exactly what you would need so that you may quickly increase your prospective customer opportunities and in-turn increase your conversion rate percentages – giving your business the assurance that it needs when it comes long-term financial security.
With Callnovo Contact Center’s strong market survey and lead generation expertise, your business has the opportunity to amply expand its brand reach to customers throughout the world – without limitations, hitting the right demographics and ensuring that you reach the right prospective customer niches; the possibilities are endless – and, we can ensure that your business receives the long-term financial dividends.
Since the majority of eCommerce customers use social media to interact with businesses, we can understand why your business would want to take advantage of such platforms in order to reach more prospective customers; by collaborating with Callnovo Contact Center – an expert in social media management – we can guarantee that every interaction will count – turning curious consumers into long-term shoppers and guaranteeing that your business increases its customer acquisition rates.
Our Mandarin, Cantonese, English, Spanish, French call center team all use CATI system to assist our clients and maximize the accuracy, efficiency and delivery speed of services.
So if you are a company who wants to conduct a B2B or a B2C market survey but do not have the necessary outbound interviewers then you should definitely get in touch with Callnovo. Regardless of the size of your project, we assure you top quality service. In order to facilitate our clients we also provide our services on an on-demand basis so you do not have to make long-term commitments with our company.
(Confidentiality agreements with some of our clients preclude us from providing a complete list)
What makes Callnovo a leading global customer service outsourcing partner? The Perfect Blend of Quality People and Cutting-edge Technology
Passionate Client Success Manager guides client through the initial implementation process into the future ongoing long-term high quality customer experience operation success in all languages globally
We screens out qualified talents, guides client through the training and pre-launch assessment, then consistently monitors CSAT, Client monthly review, agent attandance, KPI, as well as team spirit etc.
1 FTE minimum team size; Fast deployment on service team and contact center techonlogy globally; Supporting client scaling up and scaling down quickly
At a fraction of cost of client in-house hiring, Callnovo as a one-stop provider to handles client global customer service needs with native or near-native speakers, as well as home-grown state-of-the-art technology
From onboarding process to the future daily operations, Callnovo makes customer service outsourcing Simple and Relaxing!
Request for a Quote
Full out our web quote form or communicate with our team directly about your needs
Callnovo Customize solution
Callnovo business team will customize an outsourced operation stragety and technology solution for your current size and needs, and will quote the price to you
We Build Your Team
Callnovo HR departement will start to match candidates in your field from our candidates pool. We will assess candidates language skills and service skills.
Connect Technology Solution
Callnovo IT department will start to customzie CRM and implement contact channel inter-connection, as well as other integration work if needed
Training and Onboarding
Client Success Manager will be focused and fully involve through out this most important step. We will closely communicate the monitor each single details to ensure the success
Go-Live and Expanding
Callnovo outsourced team begins to work just like a genuune extension of your in-house contact center team, providing world-class CX functions to assit your company grow.
Through a global optimized deployment solution of qualified talents, cutting-edge technology, and 16-years proven outsourced operations processes, we enable your brand to reach the whole world customers swiftly and cost-effectively
Suite 1108, 3601 Highway 7 East, Markham,
ON L3R 8X6 Canada
Room 1802-1803 Shenlan Shidai Building,
Middle of Baling Road, Yueyang, Hunan, China
Ave. Arce 2433 " Torre las Americas" Segundo Mezanine, La Paz, Bolivia