Multichannel Customer Service Outsourcing

Having the best product is just the start of running a successful business, excellent customer service is what keeps it going. Fortune 500 companies recognize the role of outsourcing call centers in the growth and success of an enterprise.

Businesses, big or small, need to focus on their core functions and expertise which is why delegating customer service functions to an expert outsourcing contact center is necessary. Multi-channel customer service is now a must for every company. Customers reach out to businesses through phone calls, emails, as well as live chats and timely response to each query is critical. However, choosing to have an in-house multi-channel customer service is an expensive undertaking. You will be required to invest in additional facilities, new equipment, and technology plus the costs of hiring and training new staff and ongoing operations. Outsourced call center remains to be the most cost-effective way to employ professional multi-channel customer service representatives.

Why Work with Callnovo?

Callnovo’s Outsourced call center can provide your business with the following:

24/7 Customer Support

Timely response to customer service inquiries is important for every business. Callnovo offers 24/7 customer service outsourcing which allows your business to have round-the-clock assistance for all your customers. All of Callnovo’s contact center operation sites across the globe provides 24-hour support 365 days a year.

Expert Multilingual Services

All of Callnovo’s multi-lingual customer service representatives are native speakers of over 20 different languages. If you are looking into expanding your services to different countries worldwide, Callnovo is your ideal partner in giving high-quality services that guarantee customer satisfaction.

Valuable Representatives

Looking for qualified customer service representatives is not easy, not to mention the training you need to do to make sure that they can deliver excellent services to your customers. Callnovo only employs professional customer service representatives that are experienced and knowledgeable in specific industries. Our expert representatives are technically adept to handle all your multi-channel customer service needs.

Data Collection and Analysis

We know how important it is to keep our clients updated with all the necessary information regarding productivity and customer satisfaction. We provide all our clients with real-time call recordings and productivity reports to help you evaluate our performance. With the use of top of the line tools for analytics, we can help you gain insights that can be used to further improve processes that will increase customer satisfaction.


With our extensive customer service outsourcing experience, we are capable of providing inbound and outbound customer service and after-sales support to both small and big enterprises. Utilizing our state-of-the-art technology, our contact centers are capable of planning for call volume peaks, predicting the demands of the call center and efficiently scheduling the right number of staff needed to reduce the cost-per-call. No job is too big or too small for our flexible service offers.

How Outsourced Call Centers Help Your Business

Outsourced call centers are capable of handling large call volumes 24 hours a day, 7 days a week. Callnovo’s customer service outsourcing offers both inbound and outbound customer service and after-sales support. Supporting over 20 languages, Callnovo’s global outsourcing contact center experiences encompasses different industries.

Callnovo makes it possible for you to have an expert multi-channel customer service support without the high costs and risks of having an in-house call center. Callnovo’s multilingual customer service outsourcing allows your business to deliver excellent customer service across the globe. From telephone, email, to live chat customer support, Callnovo’s professional multi-lingual customer service representatives will provide your business the best customer support with customer satisfaction at its core.

You do not have to worry about training, either. We will incorporate your training materials into our basic outsource training so all of the agents, even those who also work with other clients, who work with your customers understand exactly what you need. This includes understanding your industry, your products and services, and your company policy on customer support.