
Callnovo是一家专业的全球多语种客服外包运营商,我们为全球大小企业、中国出海品牌和跨境电商卖家提供一站式多语种客服外包运营方案和客户服务技术支持解决方案。我们于2004年成立于加拿大多伦多和湖南岳阳,在全球拥有15个海外本土客服运营中心,能够提供全球65+种语言24h/7天全渠道在线客服外包方案(电话、邮件、短信、在线聊天、社交媒体)
我们在客户服务中投入了极大的热情,并汇集了最好的人才和技术,为品牌客户互动赋能。当我们在价格、质量、灵活性和技术上保持竞争力时,我们的品牌就始终保持竞争力
我们是一家全球技术赋能的多语种一站式客户服务和技术支持客服外包(联络)呼叫中心。我们相信对客服外包行业的激情是我们成功的关键。我们把解决客户诉求放在我们的服务首要位置,我们非常愿意为全球客户和品牌方创造卓越的全球客户体验
Callnovo 可以在全球 15 个地点提供 65+种语言的外包联络中心服务, 我们的呼叫中心代理的英语口音非常地道,可以与顾客流利的沟通
Having the best product is just the start of running a successful business, excellent customer service is what keeps it going. Fortune 500 companies recognize the role of outsourcing call centers in the growth and success of an enterprise.
Businesses, big or small, need to focus on their core functions and expertise which is why delegating customer service functions to an expert outsourcing contact center is necessary. Multi-channel customer service is now a must for every company. Customers reach out to businesses through phone calls, emails, as well as live chats and timely response to each query is critical. However, choosing to have an in-house multi-channel customer service is an expensive undertaking. You will be required to invest in additional facilities, new equipment, and technology plus the costs of hiring and training new staff and ongoing operations. Outsourced call center remains to be the most cost-effective way to employ professional multi-channel customer service representatives.
Callnovo’s Outsourced call center can provide your business with the following:
Timely response to customer service inquiries is important for every business. Callnovo offers 24/7 customer service outsourcing which allows your business to have round-the-clock assistance for all your customers. All of Callnovo’s contact center operation sites across the globe provides 24-hour support 365 days a year.
All of Callnovo’s multi-lingual customer service representatives are native speakers of over 20 different languages. If you are looking into expanding your services to different countries worldwide, Callnovo is your ideal partner in giving high-quality services that guarantee customer satisfaction.
Looking for qualified customer service representatives is not easy, not to mention the training you need to do to make sure that they can deliver excellent services to your customers. Callnovo only employs professional customer service representatives that are experienced and knowledgeable in specific industries. Our expert representatives are technically adept to handle all your multi-channel customer service needs.
We know how important it is to keep our clients updated with all the necessary information regarding productivity and customer satisfaction. We provide all our clients with real-time call recordings and productivity reports to help you evaluate our performance. With the use of top of the line tools for analytics, we can help you gain insights that can be used to further improve processes that will increase customer satisfaction.
With our extensive customer service outsourcing experience, we are capable of providing inbound and outbound customer service and after-sales support to both small and big enterprises. Utilizing our state-of-the-art technology, our contact centers are capable of planning for call volume peaks, predicting the demands of the call center and efficiently scheduling the right number of staff needed to reduce the cost-per-call. No job is too big or too small for our flexible service offers.
Outsourced call centers are capable of handling large call volumes 24 hours a day, 7 days a week. Callnovo’s customer service outsourcing offers both inbound and outbound customer service and after-sales support. Supporting over 20 languages, Callnovo’s global outsourcing contact center experiences encompasses different industries.
Callnovo makes it possible for you to have an expert multi-channel customer service support without the high costs and risks of having an in-house call center. Callnovo’s multilingual customer service outsourcing allows your business to deliver excellent customer service across the globe. From telephone, email, to live chat customer support, Callnovo’s professional multi-lingual customer service representatives will provide your business the best customer support with customer satisfaction at its core.
You do not have to worry about training, either. We will incorporate your training materials into our basic outsource training so all of the agents, even those who also work with other clients, who work with your customers understand exactly what you need. This includes understanding your industry, your products and services, and your company policy on customer support.
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