16+ Years of Experience and Trusted by More Than 1,000 Global Businesses

Outsourced Multilingual
Call Center and Virtual Assistant

Callnovo – a professional, one-stop outsourced multilingual call center with experience in more than 40 industries – has been providing exceptional omnichannel inbound and outbound customer service and tech support solutions 24/7/365 in more than 35 languages (English, Spanish, Mandarin / Cantonese, French, Indonesian, Japanese, Korean, Russian, German, Turkish, Arabic, Portuguese - amongst others) for more than 16 years.
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Industry Expertise

Why Should You Choose Callnovo?

image 35+ Languages
35+ Languages

Exceptional multilingual customer service in 35+ languages - such as: Mandarin, Cantonese, English, Spanish, Russian, Korean, Japanese, Filipino, French, Vietnamese, Indonesian, Malaysian, Thai, Hindi, Ukrainian, German, Italian, Czech, Greek, Hebrew, Turkish, Swedish, Finnish, and Arabic - plus many more.

image Cost-efficient, Dynamic Service
Cost-efficient, Dynamic Service

Our call center loves projects; regardless of the size or length of need, if your business would be considering outsourcing your customer service and tech support to an exemplary multilingual call center, then we gladly welcome you!

image Personal touch
Personal touch

We have that personal touch that gives you an amazing collaboration experience, emphasizing our belief in excellent results, ethical service and transparent communication and operations, showing how passionate we are about your business' success.

image Fast Turnaround
Fast Turnaround

Our customer service solutions team delivers top-notch results with short turnaround times, staying faithful to our commitment to the efficient solutions that your business expects; timing is crucial - so, we at Callnovo always provide timely updates regarding the operation status so that we can answer your questions rapidly.

image Effective Dialogue
Effective Dialogue

Talk with our client success managers so that you may see what an excellent and true experience is really like; by collaborating with you, we will always be more than happy to show you how we can help build a cost-effective, technologically-empowered outsourced call center team.

image Experience

In consideration of the importance that call centers have for companies, we strive to embrace your goals as our own; with 40+ years of industrial experience + 16+ years of call center experience, we guarantee that Callnovo Contact Center is more than skilled to do the best we can on every task that our clients assign us.

image Superb Quality
Superb Quality

As an ISO9001-certified call center, we deliver top-quality results for each project, utilizing modern technology and the know-how to resolve any challenges; with such professionalism, there's every reason to be proud of clients that tell us about how we exceed their expectations when it comes to service quality.

image Objective-oriented

Our customer service call center utilizes state-of-the-art technology and resources to provide clients a competitive edge in the global market; we offer personalized sales plans and customer service solutions with the assurance that our objectives are streamlined to your own. Your success is Callnovo’s top priority.

image 24/7/365 Flexibility
24/7/365 Flexibility

Our multilingual and omnichannel call center provides complete access to current and prospective customers 24/7/365 - that's no limitations. Our access to the most advanced technology - with customer care agents fully prepared to provide exemplary service - your business is guaranteed grand financial success.

Callnovo Testimonial
An Asian Conference Director
An Asian Director
A Chinese CEO
Senior Program Manager
Operations Director

“Callnovo offered us great quality customer service agents; they are professional and strive to achieve goals. The team was set up and came to full force operations in less than 2 weeks. Outsourcing to Callnovo is the right choice - and, we will recommend them to other clients.”

An Asian Conference Director A US-based Leading Media Company

“Our software is being sold in Asia, and we needed to provide tech support to clients. Considering there are so many different languages in the Asian market, contracting a one-stop multilingual contact center like Callnovo was an amazing choice. Although, in the Chinese market, we used more than 10 tech support reps from Callnovo to cover 365 days of tech support, other languages - such as Vietnamese - are offering very limited call volume since it’s a new market to us. Regardless of the need in various languages, Callnovo manages all of them very well in a single platform with a single point of contact. This saves us costs, our efforts, and brings peace of mind and a big convenience to us!”

An Asian Director An Advanced California Software Company

“Callnovo's Chinese call center team members are all quick learners and even quicker responders. Our Chinese 400 toll-free number inbound call center and live web chat service in China are fully outsourced to Callnovo - and, our airline tickets after-sales service and baggage tracking are all covered as well by them. Callnovo's Chinese call center team is very flexible and on-demand to match our seasonal service volume fluctuation. Excellent service!”

A Chinese CEO One of the European Airlines

“Callnovo quickly dispatched and trained 80 outbound B2B lead generation telemarketers for us in 3-4 weeks. My outbound campaign was successfully executed with excellent results within 2 months.”

Senior Program Manager Senior Program Manager of a Famous Fortune 500 IT Company

“Working with Callnovo, my Chinese inbound customer service team of 20 CSRs and 2 team Leaders were quickly set-up at a very cost-efficient monthly price. Outsourcing to Callnovo is the right choice.”

Operations Director Operations Director of a New-York-based Brand Name IPTV Company

“Callnovo's team is very helpful with very quick turnaround times! My Chinese e-Commerce start-up company is now equipped with full call center capabilities at a very affordable price. I enjoy outsourcing my call center to Callnovo.”

Owner Owner of a California-based Creative Clothing Company

Blog Articles

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An International Toll-Free Number (ITFN) is a sophisticated telecommunications number that can be di
The Importance of an Omni-Channel Contact Center to a Brands’s Global Strategy
Amazon recently banned many Ecommerce sellers for generating fake reviews for their products –
Callnovo’s Top-Tier Customer Service Propels a Scooter Brand into the U.S. Market
Callnovo provides after-sales support to a well-known electric scooter manufacturer; to keep the bra

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