Callnovo
(Providing Exceptional Outsourced Call Center Customer Service Solutions 24/7/365 in All Languages Throughout the COVID-19 Pandemic.)
16+ Years of Experience Specializing in Customer Support Solutions
Local Expertise and Global Coverage in 35+ Key Languages
Fortune 500 or SME Startup Projects
Cost-efficient

Callnovo Contact Center – an internationally-known leader in customer service solutions - has been providing exemplary call center services to more than 1,000 B2B and B2C partners for more than 16 years; our multilingual call center is guaranteed to help your startup, small, medium, or large business or corporation to successfully expand its sales operations to complex markets throughout the world. With our headquarters and core operations centers being originally based in Guangzhou, China, our customer service call center is able to provide fully-accessible customer care coverage throughout the entire world – without limitations; our multilingual call center provides omnichannel communication and Telecom customer service support 24/7/365 and from over 10+ key locations throughout the entire world. As an ISO-certified customer service contact center, we can confidently assure you consistent and top-quality excellence in our provided operations management – as well as the complete assurance that your information will be 100% secure. In addition to the above, our multilingual contact center is more than capable of providing customer service support in more than 35 languages and within the largest global markets. Our call center services include omnichannel communication throughout the following platforms: inbound and outbound phone calling, SMS messaging, live web chat with conversational AI integrated, email, and social media. Whether you're running a startup, small, medium, or large company with minimal service requirement – or, you’re running a Fortune 500 company that is in need of large customer service outsourcing – Callnovo guarantees to always be available to provide the best personalized contact center solutions that are needed so that your business or corporation may efficiently and successfully maximize on its business opportunities.

Globally-speaking, the Spanish language happens to be the 2nd most common language – with English and Mandarin touching first place; more than half a billion native Spanish speakers exist worldwide – and, in the United States alone, a Hispanic population exists of more than 50 million people. Callnovo Contact Center is internationally-known as an expert and strong leader in Spanish and Philippines customer service and is guaranteed to help your startup, small, medium, or large business or corporation to successfully expand its sales operations to complex markets throughout the world. As an ISO-certified customer service contact center, we can confidently assure you consistent and top-quality excellence in our provided operations management – as well as the complete assurance that your information will be 100% secure. Our call center services include omnichannel communication throughout the following platforms: inbound and outbound phone calling, SMS messaging, live web chat with conversational AI integrated, email, and social media. Whether you're running a startup, small, medium, or large company with minimal service requirement – or, you’re running a Fortune 500 company that is in need of large customer service outsourcing – Callnovo guarantees to always be available to provide the best personalized contact center solutions that are needed so that your business or corporation may efficiently and successfully maximize on its business opportunities.

Callnovo’s state-of-the-art Global Omni-Channel SaaS CRM Platform – as a standard Customer Relationship Management platform on steroids – is an expert in empowering businesses and corporations for limitless and seamless communication with customers worldwide; our modernized CRM platform provides more than 25 key benefits to startups, small, medium, and large businesses and corporations looking to successfully increase their customers’ customer service satisfaction experiences while also gaining an understanding of what prospective customers are looking for in terms of products / services; some of our CRM platform’s excellent features include – but are not limited to: (1) omnichannel customer service support with integrated conversational AI in more than 35 UI and customer service languages – which includes 24/7/265 global coverage, (2) global toll-free phone number activation and hosting, (3) IVR with time conditions, (4) role-based ticket assigning and monitoring, (6) KPI monitoring and smart alerts, (7) SLA monitoring, (8) SCAT and Q&A, (9) team-based manual and smart notifications, (10) micro-learning and quizzing, (11) multi-client shared agents, (12) Amazon seller central integration, (13) Shopify back-end integration – amongst many others.

As a successful native entrepreneur in the United States, we are sure that you’re eager to expand your business to the Chinese market – however, we recognize that doing so entails setting up offices there and hiring Chinese employees. Not doing so means that you will encounter a big language barrier; furthermore, the complicated and time-consuming process will cost you lots of effort – for example: leasing offices, hiring employees, dealing with government policy compliance, accounting, payrolling, taxes, labor laws, insurance, security, etcetera. To avoid all of this hassle, we recommend considering a one-stop call center solution to get started; with Callnovo’s professional virtual assistant customer service team, we guarantee that you would never have to worry about any of that anymore since you would get Chinese phone numbers, inbound phone answering and outbound appointment setting capabilities, market research, social media marketing, live web chat, email, and back office support – amongst other services. By utilizing a call center such as our very own, your business or corporation could enjoy exceptional cost-effective services that would catapult your business to the Chinese market in an easy and rapid manner – usually within 7-10 business days. If you would like to get started very soon, then feel free to contact us.

Realtors work some of the most stressful and unpredictable hours of any profession. With Callnovo’s professional real estate virtual assistant, your realty business can have expertly-executed office work 24/7/365 with reduced labor so that it can free up more time that can be used to focus on your clients, converting leads and closing sales. Our team is able to help you search properties for house buyers on behalf the clients, allowing you to make outbound follow-up calls; our team knows how to do successfully search U.S. properties via the smooth usage of Zillow, Trulia, and Redfin. In the real estate industry, cost-efficient, friendly and professional, 24/7/365 management is the grand advantage that our very own real estate virtual assistant provides; our countless real estate business clients have efficiently saved much money by making the wise outsourcing decision to trust in our team. Now is the time to consider outsourcing to Callnovo - contact us to get started rapidly! It will be our pleasure to work with you!