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All-in-one Solution for eCommerceYour One-Stop Solution for Cross-border Ecommerce.

24/7/365 Availability: Never miss a call from any corner of the world with our round-the-clock support.
Global Operations: With over 15 operations centers worldwide and proficiency in 65+ native languages, we ensure seamless communication with your diverse customer base, at all times.
Omnichannel Support: From phone and email to live web chat, SMS, and social media, we offer a variety of communication channels, empowering customers to engage with your brand on their terms.
Cost-Effective Solutions: We maximize native language usage while optimizing costs, providing you with high-value services without breaking the bank.
Expert Management Team: Benefit from the expertise of our global core management team, which possesses an in-depth understanding of the operational needs of brands venturing into global markets.

Achieve Outstanding Results, Effortlessly!Elevating Customer Satisfaction to New Heights

Experience seamless transformations with every call, email, and chat, fostering lasting customer satisfaction and brand loyalty effortlessly.
Boost sales conversion rates, mitigate negative reviews, amplify positive feedback, and minimize return rates for unparalleled success.

The Power of TransparencyGain access to comprehensive operational metrics, empowering cross-border e-commerce sellers to manage their remote operations teams.

Assist brands in selecting 800 customer service numbers across 120+ countries, enhancing global accessibility.
Efficiently navigate recruitment, training, and skill assessment processes with our seamless solutions.
Experience worry-free technical integration and full support online, ensuring a smooth transition.
Access real-time KPI, CSAT, and SLA indicators, fostering transparency and informed decision-making.
Benefit from clear-cut responsibilities and prompt responses from our dedicated global operations team.

Enhanced Customer Service Experiences with Cloud Technology Platforms

Discover a wealth of expertise with our global operations teams, proficient in over 30+ customer service platforms worldwide.
Choose any customer service CRM platform you like.
Harness the capabilities of the robust HeroDash solution.

Common Service Scenarios

Product Consultation
Troubleshooting and Tech Support
Customer Education
Returns and Exchanges
Fault Diagnosis
Parcel Inquiries
Order Follow-up
Product Feedback
CSAT Surveys
Customer Follow-Up
Email
Phone
In-App Support
Social Media
Live Chat

Optimal Multilingual Customer Service Channels for Global E-commerce CategoriesSpecific service methods should be customized according to business needs and the characteristics of target customers.

Product CategoryPopular ProductsOptimal Channels
Consumer ElectronicsTVs, Tablets, Smartphones, Laptops, Cameras, Headphones, Smart Home Devices, etc.24/7 Online Chat Support, Email Support, Phone Support
Daily NecessitiesCleaning Supplies, Tissues, Detergents, Tableware, Kitchenware, etc.Online Chat Support, Email Support
Clothing, Shoes, and JewelryWomen’s, Men’s, Children’s Clothing, Shoes, Jewelry, Watches, etc.Online Chat Support, Social Media Customer Service, Email Support
Health and BeautySkin Care, Cosmetics, Perfume, Hair Products, Health Supplements, Personal Care Devices, etc.24/7 Online Chat Support, Social Media Customer Service, Phone Support
Home and KitchenFurniture, Decorations, Kitchen Appliances, Bedding, Cooking Utensils, etc.Email Support, Phone Support, Online Chat Support
Movies, Music, and GamesDVDs, Music CDs, Video Games, Board Games, etc.Email Support, Online Chat Support
Books and EducationPaper Books, E-Books, Educational Software, Textbooks, Learning Materials, etc.Email Support, Social Media Customer Service
Baby and Toddler ProductsStrollers, Diapers, Baby Food, Children’s Toys, etc.Phone Support, Email Support, Online Chat Support
Pet SuppliesPet Food, Toys, Beds, Training Supplies, etc.Online Chat Support, Email Support
Food and BeveragesImported Food, Snacks, Beverages, Fresh Food, etc.Phone Support, Email Support, Social Media Customer Service
Sports and OutdoorsSports Shoes, Sportswear, Outdoor Equipment, Fitness Equipment, etc.Online Chat Support, Phone Support, Email Support
Computers and Office SuppliesLaptops, Printers, Office Chairs, Paper, Office Equipment, etc.24/7 Online Chat Support, Email Support, Phone Support
Home ImprovementHand Tools, Power Tools, Paint, Lighting, etc.Email Support, Phone Support, Online Chat Support
Garden and OutdoorsGarden Tools, BBQ Supplies, Camping Equipment, Outdoor Furniture, etc.Online Chat Support, Email Support
Automotive and IndustrialAuto Parts, Industrial Supplies, Safety Equipment, Car Cleaning Products, etc.Phone Support, Email Support, Online Chat Support
Why choose Callnovo?

Why choose Callnovo?Making every service a pleasant brand experience for customers.

Easily Overcome Language Barriers with 65+ Global Languages
Whether your business market is in Europe, America, Southeast Asia, Africa, the Middle East, etc., we can quickly match you with native-level customer service staff to achieve barrier-free communication and service.
1-to-1 Account Managers Assist in Project Management Throughout
Our professional management team provides customers with comprehensive, thoughtful, and efficient detailed management, regularly tracking service quality and conducting reviews to ensure the successful operation of the project.
Full-Channel Service Support
We support multiple service channels such as phone, email, online chat, and social media, effectively solving customer problems, improving customer satisfaction, reducing customer churn rate, and increasing market share.
15+ Overseas Operations Centers
Zero Time Difference, Efficient Service
Our 15+ overseas operations centers are distributed across different time zones globally, providing 24-hour non-time-difference services, offering customers an efficient and convenient service experience.
Self-Developed CRM Customer Relationship Management System
Our professional management team provides customers with comprehensive, thoughtful, and efficient detailed management, regularly tracking service quality and conducting reviews to ensure the successful operation of the project.
Flexible Scheduling Management for Peak and Off-Peak Seasons
According to different seasons or the business volume of peak and off-peak seasons, we flexibly adjust the scheduling, effectively use human resources, reduce costs, respond better to market changes, and provide support for the development of the enterprise.

65+ languagesOptions for monolingual, bilingual, and trilingual services and talent are available

North America: English, French, Spanish, Mandarin, Cantonese, Russian, Korean, etc.
Western Europe: English, Spanish, French, German, Italian, Portuguese, Dutch, etc.
Asia Pacific: Mandarin, Cantonese, English, Japanese, Korean, Thai, Mongolian, Malay, Vietnamese, Lao, Khmer, Burmese, Hindi, etc.
Nordic: Finnish, Swedish, Norwegian, Danish, etc.
Eastern Europe: Polish, Greek, Romanian, Turkish, Russian, Bulgarian, Hungarian, Serbian, Czech, etc.
Middle East: Arabic, English, etc.
Latin America: Spanish, Portuguese, French, Creole, etc.
Africa: English, French, Swahili, etc.

15+ Global Operating CentersCustomizing the best global operation strategy and deployment according to customers’ cross-border requirements.

The first choice for global customer service outsourcing for numerous brands expanding overseas.

Embark on a 7-Day Journey with Our Contact Center Platform. Try HeroDash for Free Today!

Canada Headquarters
Suite 1108, 3601 Highway 7 East
Markham, ON L3R 8X6
Canada
China Headquarters
Room 1803, Shen Lan Shi Dai Building
Baling Middle Road, Yueyanglou District Yueyang City, Hunan Province, China, 414000.
Shenzhen TR&D Operation Center
No. 9988, Shennan Avenue
Nanshan District, Shenzhen, Guangdong
China, 518000
Bolivia Operation Center
Torre Las Americas, Av. Arce 2433
La Paz, Bolivia
Nicaragua Operation Center
Suite 502 , Piso 5
Managua, Nicaragua, 14038
Philippines Operation Center
Maharlika Highway Cabanatuan City
Nueva Ecija, Philippines 3100
Products & Services
HeroDash CRM
Cloud Phone Platform
Callnovo AI Assistant
Screenshot/Attendance Monitoring App
Remote Virtual Assistant
Government Outsourcing Solutions
Language Teacher Recruitment
Global Talent Recruitment
Multilingual Content Marketing
E-commerce Customer Service
HIPAA Compliant Call Center
Gaming Customer Service
Content Moderation
Social Media Management
Languages
English
French
Korean
Indonesian
Malay
Vietnamese
Spanish
Japanese
Arabic
Thai
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