Your company is international and your end-customers are from the globe. Your company’s business is growing globally and you really want to focus on valuable tasks and outsource the rest non-core operations. It’s hard to hire call center employees that can speak so many languages. You decided to outsource the multi-language customer service call center to an offshore professional call center company. You get peace of mind because the Callnovo professional one-stop Multilingual customer service call center will be your one-stop solution provider and focus on each single details of call center operations, from CSR recruiting to training, from call volume forecast to WFM (Work Force Management), from SLA management to QA. We work on all these call center operation details so that you don’t need to. No project is too small or too big, you can get started with a few CSRs to hundreds of CSRs. No long term commitment, you are using our service on-demand. With this service, you get:
Customer Service CSRs in native languages from our call centers from China, Philippines and many other countries. The CSRs will be very professionally trained of your product or service so that they can talk with the end-customers on behalf of your company professionally. We can speak Chinese Mandarin, Chinese Cantonese, English, Spanish, Filipino, Thai, French,Vietnamese, Bahasa Indonesia, Bahasa Malaysia, Khmer, Korean and Japanese.
Single POC (Point of Contact). You don’t need to contact different managers for different languages. Callnovo will assign a single POC for you so that you can easily manage the multi-language call center.
Customer Service Team Leaders, Trainers, QA specialists from global call centers. The call center team leaders, trainers, QA specialists are optional depending on your specific operation requirements.
24X7X365 Operation hours. Depending on your business requirements, we can arrange CSRs work according to your customer service business arrangement.
Flexibly scale up or down on demand. You can start with 1 CSR or 100 CSRs according to your business outsourcing requirements. You may also want to scale up the customer service team in busy season or scale down in low season. Let Callnovo handle all these dynamics for you so you can have peace of mind operating your core business.
(DID) Phone numbers from 80+ countries. With local phone numbers setup in each country, you customers will feel you are right at the door and just a phone call away. The perfect customer service experiences starts from here.
Advanced Call Center platform. Full function of call center hi-tech, including, IVR, Music-on-hold, ACD etc.
You will get all real-time recordings on the cloud for monitoring and training purposes.
Conference Call. Our platform also allow you connect into the conversation for multiple-party conference calls.
The CSRs will handle emails on your behalf
Live Web Chat. The CSRs will handle your website live web if it is needed.
Social Media Management. The assistant will help you publish blogs or promotional content to Craigslist, Twitter, Facebook, WeChat, Weibo and Youtube at your guidance.
You will have access to all the call report in details, such as customer caller ID, call time, talk length, call disposition, call trend, SLA etc
Contact us today and get started very soon!