Logistics companies today require fast, accurate, and multilingual communication to keep shipments moving smoothly. Callnovo provides bilingual customer service outsourcing for freight, shipping, and delivery businesses, combining real human agents with our Herodash customer service system and 65+ multilingual capabilities. With AI-powered tools, intelligent automation, and globally managed talent, we help logistics teams streamline shipment coordination, improve customer communication, and operate with full visibility and consistency across every stage of the logistics lifecycle.
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Why Bilingual Customer Service Outsourcing Matters in Logistics
As the logistics sector becomes increasingly global, businesses must handle communication across time zones, languages, and transportation networks. With bilingual customer service outsourcing, logistics teams gain the ability to operate more efficiently, reduce operational delays, and deliver a more transparent customer experience. Callnovo supports 65+ languages, enabling real-time communication for global shippers, freight brokers, 3PLs, carriers, and fulfillment centers.
Our combined AI + human model ensures your customer interactions remain intelligent, fast, and accurate — even during high-volume periods.
Global Multilingual Call Center Powered by Herodash
Callnovo delivers end-to-end multilingual support across 65+ languages, supported by the cloud-based Herodash system — our proprietary customer service platform designed specifically for high-volume communication environments. Herodash integrates voice, email, SMS, live chat, social messaging, call recordings, workflow automation, CRM links, ticketing, and real-time reporting into a single interface. This allows logistics companies to centralize all communication channels while maintaining complete traceability of every interaction and shipment-related conversation.
The platform offers a clean, scalable structure that supports remote teams, distributed dispatch operations, and 24/7 global workflows. All customer histories, shipment notes, and dispatch updates remain fully synchronized, creating a reliable and unified support environment for logistics organizations.
AI + Human Hybrid Support for Reliable Logistics Operations
To improve efficiency, Callnovo uses an AI + human hybrid model. AI chatbots handle routine questions, automated call summaries help supervisors track performance, and intelligent ticketing categorizes incoming requests instantly. Human agents manage complex communication, client relationships, and operational tasks requiring judgment and expertise.
Shipment Coordination Outsourcing That Improves Accuracy
- Prioritizing, scheduling, and routing shipments across the United States or globally
- Arranging transportation via air freight, truckload, LTL, or last-mile delivery
- Coordinating carriers, airlines, and local delivery partners
- Ensuring cost-effective, compliant, and timely dispatch execution
- Maintaining precise documentation for every stage of movement
This blended operational model minimizes delays, reduces miscommunication, and ensures clients receive consistent and timely support.
Comprehensive Back-End Support for Freight Operations
Our bilingual agents are trained to support logistics workflows from order creation to final delivery confirmation.
Accurate Documentation and POD Management
- Completing paperwork for inbound and outbound shipments
- Collecting, verifying, and uploading Proof of Delivery (POD)
- Updating all documentation inside Herodash and your CRM
- Maintaining clean data trails for compliance and auditing
Real-Time Customer Communication
- Delivering live shipment updates, ETAs, and delay notices
- Issuing in-transit notifications
- Responding to client questions via phone, chat, SMS, or email
- Ensuring customers remain informed and confident throughout the process
This reduces operational friction and significantly improves client experience.
Quoting, Costing & Order Entry Support
Callnovo also supports freight pricing workflows:
Professional Support Includes
- Preparing rate quotes and shipment cost estimates
- Entering pickup requests and routing freight
- Monitoring vendor websites for shipment updates
- Responding to pricing, billing, or tracking questions
- Ensuring each inquiry receives timely, accurate follow-up
The result is a smoother internal process and a more reliable customer-facing operation.
24/7 Availability & Scalable Workforce
Callnovo provides global staffing coverage across multiple time zones, ensuring uninterrupted support and faster issue resolution. With flexible staffing, logistics companies can scale quickly during high-demand seasons and operate lean during slower periods — without the overhead of recruiting, training, or building internal infrastructure. Our supervisory team manages attendance, performance, QA, and reporting, ensuring long-term service stability.
What Callnovo Manages for You
You provide workflows and operational procedures; we handle the rest:
- Recruitment and onboarding of multilingual agents
- Herodash system integration and configuration
- Daily team supervision and quality control
- AI automation and chatbot deployment
- Real-time and periodic performance reporting
This empowers your logistics operation with seamless execution, lower cost, and improved service quality.
Ready to Transform Your Logistics Customer Service?
Callnovo provides scalable, multilingual, AI-enhanced outsourcing solutions designed for modern freight and logistics companies.
Contact us today to discover how bilingual customer service outsourcing can improve efficiency, enhance communication, and strengthen shipment visibility across your entire operation.
Company Name: Callnovo Inc.
Contact Person: Anita Lee
Email: anita.lee@callnovo.com.cn
Website: www.callnovo.com
Country: Canada
City: Toronto