Interpersonal Skills (Customer Service): A Treatise on What They Are, their Benefits, and the Importance of Customer Service Outsourcing
“For commerce/eCommerce businesses alike, sales customers have been gradually shifting in their manner of thinking when it comes to which factors they consider as important to whether or not they’ll remain loyal to their favorite brands; compared to recent years,…
Exceptional eCommerce Customer Service: 7 Best Practices
Over the past five years, eCommerce Sellers have taken advantage of the most state-of-the-art mobile and internet technology to reach global prospective customers that weren’t possible to reach 10-15 years ago; since the internet has opened unlimited access to consumers worldwide and has become the main portal to consumers’ favorite interests, it's crucial for e-Commerce startups, small, medium, and large businesses and corporations to keep their brands’ reputation clean and their customer loyalty high by providing exceptional eCommerce customer service that positively converts one-time shoppers into long-term customers and that also increases brand recognition.
Read MoreExceptional eCommerce Customer Service: 7 Best Practices
Improve your Business’ Brand Reach and eCommerce Customer Service with Social Media
Over the past five years – and, gradually becoming more significant every year – the advancement of the internet and mobile technology has been taking global consumers by storm; the worldwide web (WWW) - now more relevant than ever - offers the opportunity to interconnect in ways not imaginable ten years ago; this means big business for eCommerce sellers, providing unlimited access to worldwide consumers and offering unprecedented numbers when it comes to customer acquisition and customer retention. To take advantage of a strong advantage over competitors in the global market – it's extremely important for e-Commerce sellers to consider adding social media to their customer service repertoire.
Read MoreImprove your Business’ Brand Reach and eCommerce Customer Service with Social Media
Customer Relationship Management (CRM): An Introduction to Callnovo’s Global Omnichannel SaaS CRM Platform’s Benefits and Advantages
For eCommerce sellers wanting to take traditional foreign trade international to successfully integrate into global markets, it's vitally important to consider the associated challenges; while unprecedented international eCommerce sales opportunities exist, localizing customer service and providing products that native consumers desire is difficult due to cultural differences. With Callnovo’s Global Omnichannel Cloud CRM platform, successful integration into foreign markets is guaranteed – ensuring global eCommerce brand reach, strong customer acquisition, and long-term customer retention.
Read MoreCustomer Relationship Management (CRM): An Introduction to Callnovo’s Global Omnichannel SaaS CRM Platform’s Benefits and Advantages
The Strong Rebound of China’s Domestic Market Economy is Significantly Increasing Demand for Mandarin and Cantonese Outsourced Call Center Services
Despite the economic setback throughout Q1 and Q2 of 2020, China’s domestic economy has been largely brought under control and has even strongly rebounded as of the end of the 4th financial quarter of last year, 2020, creating a significant increase in demand for outsourced call center customer service and tech support in the Chinese Mandarin and Cantonese languages.
Read MoreThe Strong Rebound of China’s Domestic Market Economy is Significantly Increasing Demand for Mandarin and Cantonese Outsourced Call Center Services
Amazon Poland Ready to Launch: Callnovo is Ready to Help Global eCommerce Sellers’ Entrance into the Polish Market by Providing Exceptional Localized Customer Service
With Amazon.com, Incorporated preparing to launch within the European country of Poland – a young, attractive market for the development of eCommerce that has also been showing positively optimistic economic growth since 2019 – global eCommerce sellers have an unprecedented opportunity to expand their sales into the Polish eCommerce market to gain an even stronger competitive advantage in the global market against competitors with our very own Callnovo Contact Center's localized customer service that increases customer acquisition and that influences Polish customers to remain long-term loyal customers to the brands that they purchase from.
Read MoreAmazon Poland Ready to Launch: Callnovo is Ready to Help Global eCommerce Sellers’ Entrance into the Polish Market by Providing Exceptional Localized Customer Service
Utilizing CRM and Toll-Free Numbers can Encourage 5-Star Amazon Feedback Ratings and Improve Customer Reviews for Cross-Border Sellers
An inconspicuous headline related to Amazon has caused many cross-border sellers to pay serious attention, as well as dominating the news headlines of major e-commerce platforms. “Policy Update: Effective December 3, Amazon prohibits sellers from using languages or emails that…
Five Key Soft Skills E-Commerce Customer Service Team Should Master
On April 13, 2020, Amazon announced to recruit an additional 75,000 employees after hiring 100,000 new employees since March, to keep up with a coronavirus-related spike in demand. The public relations department at Amazon revealed that it will offer permanent…
Four Major Limitations and Solutions for After-Sales Customer Service for Cross-Border E-Commerce Independent Sellers in 2020
Independent cross-border e-commerce sellers have entered and maintained steady growth after 2-3 years of operation. Due to the insufficient human resources to manage a global after-sales customer service team, they have been experiencing a growing pressure. The time differences between…
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