Key Performance Indicators for Customer Service
Customer service is one of the most important parts of any company, but many of these businesses fail to measure their performance correctly. They overlook some or all of the key performance indicators (KPI) that can be used to measure…
Multilingual Tech Support: What Every Business Should Know
We are approaching an age where the entire world is your potential audience. The internet has brought those who take to digital markets a reach that knows no boundaries. Multilingual tech support is a must when you’re reaching out a…
The Future of Technical Support Outsourcing: What You Should Know
It can be scary for businesses as we move further into the digital age, the world is getting smaller and smaller and it’s beginning to feel claustrophobic. Ignoring the digital market means severing a global customer base and so at…
Is a Call Center Your Next Outsource Move?
Outsourcing is not a luxury meant solely for elite companies – today it’s easier than ever to leverage this strategy like a pro. In our age of high-tech communication, anything from IT support to payroll to sales can be handled…
What is CSAT And How Can It Help Your Business to Thrive?
In an age where the average service provider or freelancer flings out acronyms at confusing speed, it can be hard to keep track of what they all mean. CSAT is short for customer satisfaction and this measurement system is particularly…
[Case Study] How can the future electronic component industry effectively outsource its customer service?
Review: As domestic electronic components gradually enter the era of low profits, cross-border e-commerce exports have begun to guide more and more electronic component suppliers to embrace the “Internet + industry” to enter the overseas market. By 2018, the online…
The Benefits Of WeChat Official Account For Your Business In China
What is WeChat official account? WeChat official account is a special type of account on the WeChat platform launched in 2012. Companies use these accounts to get in touch with their customers, both actively and passively. Marketing, sales of physical…
Why you should consider WeChat official account for business in China?
For a WeChat user, adding an official account is practically the same as adding a friend. Users can also send messages to official accounts in the same way as their friends. This creates interesting opportunities to use WeChat official account…
How to successfully manage your WeChat official account in China?
As we have explored, WeChat official account is a very powerful tool for growing your business in China but it is also a complex and very different digital eco-system to be working in. Partnering with a local specialist is key. We…
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Canada Headquarters
Suite 1108, 3601 Highway 7 East
Markham, ON L3R 8X6
Canada
Markham, ON L3R 8X6
Canada
China Headquarters
Room 1803, Shen Lan Shi Dai Building
Baling Middle Road, Yueyanglou District Yueyang City, Hunan Province, China, 414000.
Baling Middle Road, Yueyanglou District Yueyang City, Hunan Province, China, 414000.
Shenzhen TR&D Operation Center
Room 607, Building 1 [Shenchengjiao], Longhua Design Industrial Park, Hongmu Street, Longhua District, Shenzhen, Guangdong, 518000
Bolivia Operation Center
Torre Las Americas, Av. Arce 2433
La Paz, Bolivia
La Paz, Bolivia
Nicaragua Operation Center
Suite 502 , Piso 5
Managua, Nicaragua, 14038
Managua, Nicaragua, 14038
Philippines Operation Center
Maharlika Highway Cabanatuan City
Nueva Ecija, Philippines 3100
Nueva Ecija, Philippines 3100