Due to the advancement of the Worldwide Web (WWW) and the standardization of commercial selling via the internet – eCommerce sellers have the world’s customers at their footsteps – which is causing global market competition to tighten, making it difficult for businesses to distinguish themselves from their competitors; in consideration of this, there is a desperate need for eCommerce companies to stand out on top by providing multilingual customer support that exceeds customer expectations, increasing brand recognition and customer loyalty and ensuring strong business success within the global e-Commerce market.

An inconspicuous headline related to Amazon has caused many cross-border sellers to pay serious attention, as well as dominating the news headlines of major e-commerce platforms. “Policy Update: Effective December 3, Amazon prohibits sellers from using languages or emails that…

 “I would like to take the chance to thank Callnovo Multilingual Call Center for its continuous support to our TP-Link, especially the Portuguese customer service team of Callnovo Bolivia, for their excellent service provided to our customers in South America.…

According to the Top 50 Global Construction Machinery Manufacturers in 2018 (Yellow Table 2018), China’s engineering machinery industry has witnessed strong rebound growth after years of declining sales data since 2017. For example, the excavator field has produced a double growth miracle and achieved the…

Whether you’re running your own or looking to employ one for your own business, understanding the call center market and what is working for the majority is key to making the most informed decisions. We all know customer service is…