Overseas Chinese residents are everywhere across the whole world nowadays. In some countries, like Canada, Malaysia and Singapore, Chinese is the most popular ethnic language in the country; In US, there are over 4 million Chinese people living there; In…

2015 marked the first year in over a century that the U.S. was no longer the largest economic power in the world. In 2015, the Chinese economy passed the U.

Realtors work some of the longest, latest, most unpredictable hours of any profession. As a high-performing real estate agent, you must be reachable and interruptable 24/7 every day of the year to be available to each of your clients, whenever…

China’s e-commerce market has surpassed the United States as over 300 Million consumers spent over $300 Billion (USD) in 2013! This amount that is expected to grow to over $1 Trillion (USD) by 2019 thanks to new customs and logistics…

A multilingual call center plays a big part in any global business plan. The challenge to provide local customer service becomes more complex as your market expands. When languages become barriers, the need to outsource to a multilingual call center…

Almost all successful businesses face the need to expand their customer contact division at some point, and a cost-benefit analysis must be made between an in-house call center vs. outsource call center. This may be a question of hiring one…