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投诉太多、客服太慢，短剧App出海印尼市场正在“翻车”？

2025年短剧出海加速“南下”，印度尼西亚观众成为“爽剧”核心用户。随之而来的，是短剧App遭大量用户投诉，集中在短剧App售后客服响应慢、退款难等问题。面对“为爱付费”后的不满，电话客服成了解压主阵地。想在印尼站稳，选对印尼语电话客服外包很关键。本文将深入解析印度尼西亚呼叫中心优势，以及印度尼西亚客服外包哪家好，助力平台降本提效、提升用户满意度。

Huiping Li
May 30, 2025

Uncategorized

Call Customer Service: How 24/7 Support Cut Fitness Equipment Returns by 64%

High return rates? Call customer service! Learn how 24/7 multilingual support reduced fitness equipment returns by 64% and boosted customer satisfaction.

Nancy Hu
March 20, 2025

Uncategorized

7 Proven Strategies for Reducing Call Center Turnover & Empowering Agents

A group of confident and professional call center agents in Bolivia, representing Callnovo’s commitment to reducing turnover and enhancing agent empowerment.

High turnover rates impact call centers globally. Discover 7 data-driven strategies Callnovo uses to boost agent retention and job satisfaction.

Nancy Hu
March 7, 2025

Uncategorized, call center tips

Ultimate Guide: Importance of German Customer Service Culture and How to Successfully Resonate with German Customers via Localized Customer Service

By having a clear understanding of Germany's customer service culture and how to engage German customers effectively, businesses looking to expand to the German sales market have the opportunity to effectively build a strong customer base that brings long-term brand recognition and loyalty, ensuring sales benefits and a continual increase in financial security for a lifetime.

Nancy Hu
February 26, 2025

Uncategorized

How AI Customer Service Quality Inspection Enhances Efficiency by 10-20x: Faster, Smarter & More Accurate (Try It for Free!)

Revolutionizing Call Center QA with AI Efficiency

In the ever-evolving landscape of global customer service, companies are increasingly adopting AI-driven quality solutions to improve their service offerings. As businesses shift toward intelligence and customization, the ability to improve quality inspection efficiency and accuracy has become a critical…

Nancy Hu
February 21, 2025

Uncategorized

How to Choose a Multilingual Customer Service Provider: 5-Step Checklist

how-to-choose-a-customer-service-provider-5-step-checklist

Struggling to choose the right customer service provider? Here’s a quick 5-step checklist to guide you: Quick Tip: Look for providers offering AI-driven solutions and 24/7 multilingual support to align with modern customer expectations. Prioritize those with consistent quality metrics…

Nancy Hu
February 19, 2025

Uncategorized

7 Powerful Benefits of Offshore Call Centers & Callnovo’s AI-Powered Solutions

Offshore call centers, powered by AI, are transforming global customer service. They combine cost savings, 24/7 availability, and multilingual support with advanced tools like real-time translation and predictive analytics. Callnovo’s HeroDash platform leads the way, helping businesses scale efficiently while…

Nancy Hu
February 18, 2025

Uncategorized

Affordable Spanish Call Center Solutions: Boost Customer Satisfaction by 72% and Cut Costs by 60%

Cut Costs by 60% While Increasing Satisfaction by 72% with Spanish Call Center Solutions

Introduction Affordable Spanish Call Center Solutions are essential in today’s competitive global market, where businesses must cater to the rapidly growing Spanish-speaking demographic. According to the U.S. Census Bureau, the Hispanic population reached 62.1 million in 2020, making up 18.7%…

Nancy Hu
February 14, 2025

Uncategorized

5 Powerful Tips to Reduce Amazon Return Rates for Fashion Sales

Discover how multilingual phone support and personalized service help Amazon sellers minimize returns and maximize profitability.

A frustrated customer surrounded by returned clothing packages labeled ‘Frequently Returned Items,’ emphasizing the importance of strategies to reduce Amazon return rates

Nancy Hu
January 10, 2025

Uncategorized

Proven Customer Support Channels That Improve Satisfaction by Over 54% for Global Businesses

A split-screen comparison of frustrated and satisfied customers, highlighting the importance of effective customer support channels for improving customer satisfaction.

Imagine this: you’ve just purchased a high-end robotic vacuum cleaner online, and now you need to change the delivery address. You send a message to customer support and wait for a response. As the minutes tick by, you feel a…

Nancy Hu
January 9, 2025

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