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English Customer Service Outsourcing within the Plurinational State of Bolivia in South America: the Advantage and Process of Recruiting Highly-proficient Bilingual Bolivian English/Spanish Speakers

A picture of our TP-Link English customer service outsourcing team that is smiling under the leadership of Callnovo Bolivia's Operations Manager, Pablo Peñaloza, because they have received and maintained the award for Best TP-Link Service Provider since 2019 up until the present (2020).
Right in the heart of La Paz, Bolivia – the seat of the Bolivian government – Callnovo Contact Center's Bolivian call center team taps into the advantage of the English literacy success of Bolivian students to hire highly-proficient English language speakers for English customer service outsourcing via a well-developed recruitment process so as to provide exceptional customer service that helps businesses to build a stronger brand reputation and increment their sales success through a greater competitive advantage in the global market.

Malaysia eCommerce Market – its Dominance and Shopee’s Success: Callnovo’s Localized Customer Service in the Malaysian Language Can Successfully Help Global eCommerce Sellers

A computer is showing the Shopee Malaysia eCommerce market website while a shopping cart next to it says, "Let's Shop," "Add to Cart," and "Buy Now;" there is a shopping bag in the picture, a newly-purchased iPhone, and the shopping cart is filled with eCommerce packages.
Following the Malaysia eCommerce market dominancy and the increasing success of Shopee Malaysia, global eCommerce sellers can generate a stronger long-term sales success and financial stability by successfully adhering to the Shopee eCommerce platform’s service standards which include performance metrics as: number of unique buyers, number of net orders, all-time shop rating, and chat response rate – offering Preferred Seller perks that increase Shopee buyer trust, boost shops’ search ranking, and also attract buyers with Shopee Coins rewards; Callnovo Contact Center is ready to help cross-border eCommerce sellers take advantage of this opportunity with localized customer service in the Malaysian language that builds Malay eCommerce customer trust to the end that they and existing Malay customers become long-term loyal shoppers.

Lazada Vietnam: Behind Lazada’s eCommerce Market Success, Callnovo is Ready to Help Global eCommerce Sellers with Exceptional Localized Customer Service in the Vietnamese Language

A content and happy Vietnamese woman is smiling while browsing her iPad tablet because she ordered many eCommerce packages from Lazada Vietnam's eCommerce marketplace.
Behind Lazada Vietnam's success within the eCommerce market, Callnovo is ready to help cross-border eCommerce sellers who are either looking to integrate into the Vietnamese eCommerce market or have already started selling in Vietnam via the Lazada Marketplace to connect with Vietnamese consumers in order to build trust with them and then increase their customer acquisition and brand loyalty, bringing strong eCommerce sales success.

Cash on Delivery (COD) within the eCommerce Market in Vietnam: Callnovo Contact Center Has the Expert Service Necessary to Help eCommerce Sellers Overcome Pain Points and Ensure Completed Transactions

A businessman in Vietnam is using cash on delivery (COD) - also known as collect on delivery and payment on delivery - to pay a Vietnamese merchant cash money for a package.
The cash on delivery (COD) logistics model - also known as collect on delivery and payment on delivery - is one of the most preferred payment methods by eCommerce consumers in Vietnam due to the fact that they prefer seeing their ordered products before paying for them; though the COD business model comes with pain points, Callnovo's localized Vietnamese customer service can help cross-border eCommerce sellers within the Vietnamese eCommerce market to minimize the risks associated with the logistics model in order to close transactions with Vietnamese consumers so that global eCommerce sellers can successfully build customer acquisition and secure strong brand loyalty.

Indonesia’s eCommerce Market is Booming: Callnovo’s Provision of Localized Customer Service is a Viable Option for eCommerce Sellers Tapping into the Indonesian Market

The city of Jakarta, Indonesia flourishes with life at night, demonstrating the grand success of its commercial sector and the advantage the Indonesia eCommerce market provides to the country's economy.
Despite the COVID-19 pandemic, Indonesia is a rapidly growing market for eCommerce sales; with its ongoing trend of steady gross domestic product growth (GDP) which currently tops 1.08 trillion U.S. dollars – and, its B2C e-Commerce market currently worth 13.6 billion U.S. dollars – global eCommerce sellers have a grand, untapped opportunity to expand into the Indonesia eCommeerce market to gain a strong competitive advantage against their global market competitors. Callnovo Contact Center is active and ready to help eCommerce sellers looking to tap into the Indonesian eCommerce market to provide localized customer service that increases customer acquisition and influences Indonesian customers to become long-term, loyal customers.

Amazon Poland Ready to Launch: Callnovo is Ready to Help Global eCommerce Sellers’ Entrance into the Polish Market by Providing Exceptional Localized Customer Service

A vector image builds the excitement of the opening of Amazon Poland, demonstrating such eCommerce aspects as logistics and direct commercial sales.
With Amazon.com, Incorporated preparing to launch Amazon Poland within the European country of Poland – a young, attractive market for the development of eCommerce that has also been showing positively optimistic economic growth since 2019 – global eCommerce sellers have an unprecedented opportunity to expand their sales into the Polish eCommerce market to gain an even stronger competitive advantage in the global market against competitors with our very own Callnovo Contact Center's localized customer service that increases customer acquisition and that influences Polish customers to remain long-term loyal customers to the brands that they purchase from.

The Strong Rebound of China’s Domestic Market Economy is Significantly Increasing Demand for Mandarin and Cantonese Outsourced Call Center Services

A picture of Shanghai, China is being displayed, demonstrating the business sector's grand success and contribution to the Chinese economy.
Despite the economic setback throughout Q1 and Q2 of 2020, the Chinese economy - that is, China’s domestic economy - has been largely brought under control and has even strongly rebounded as of the end of the 4th financial quarter of last year, 2020, creating a significant increase in demand for outsourced call center customer service and tech support in the Chinese Mandarin and Cantonese languages.

Customer Relationship Management (CRM): An Introduction to Callnovo’s Global Omnichannel SaaS CRM Platform’s Benefits and Advantages

Callnovo's Global Cloud-based SaaS Customer Relationship Management and Communications platform features are demonstrated.
For eCommerce sellers wanting to take traditional foreign trade international to successfully integrate into global markets, it's vitally important to consider the associated challenges; while unprecedented international eCommerce sales opportunities exist, localizing customer service and providing products that native consumers desire is difficult due to cultural differences. With Callnovo’s Global Omnichannel Cloud CRM platform / Global Omnichannel Cloud customer relationship management platform, successful integration into foreign markets is guaranteed – ensuring global eCommerce brand reach, strong customer acquisition, and long-term customer retention.

Exceptional Multilingual Customer Support: How to Break eCommerce Global Market Competition and Ensure Business Success

A company's employees hold a meeting to celebrate the recognition of success they've just received for completing a milestone in their current global customer service project by which they've been providing stellar multilingual customer support.
Due to the advancement of the Worldwide Web (WWW) and the standardization of commercial selling via the internet – eCommerce sellers have the world’s customers at their footsteps – which is causing global market competition to tighten, making it difficult for businesses to distinguish themselves from their competitors; in consideration of this, there is a desperate need for eCommerce companies to stand out on top by providing multilingual customer support that exceeds customer expectations, increasing brand recognition and customer loyalty and ensuring strong business success within the global e-Commerce market.

Live Web Chat: The Extreme Importance and Key Benefits within the U.S. and Europe

A businessperson is shown typing on their laptop with a customer service representative, utilizing live web chat to connect regarding pre-sales questions they have.
Over the past five years, live web chat — or live chat — has been increasingly becoming a mainstream and essential communication tool throughout the United States and Europe by which global consumers get in contact with eCommerce sellers for remote customer service and tech support solutions; live chat provides many key benefits to startups, small, medium, and large businesses and corporations and should be implemented as it provides high-quality customer experiences that increase customer retention rates and also create strong brand loyalty, bringing steady short-term growth and long-term success to businesses and corporations on a global level.

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