Japanese Call Center

Callnovo’s native Japanese outsourced call center enables you to access the world`s third largest consumer market, Japan. Outsource your Japanese Sales, Customer Service and Tech Support with us and we will assist your growth in the Japanese language market.

Why Choose Callnovo’s Japanese Call Center:

Native Japanese Speakers from Seoul, South Korea

Callnovo deploys its Japanese call center in South Korea, not only because our low cost South Korean Japanese call center allow our clients to be more cost-effective, but also because South Korea has an abundant human resource pool and is culturally well-suited to the Japanese-speaking service sector with their familiar accent, great attitude, cultural understanding, willingness to learn and low turn-over rate.

Bilingual Japanese Services Available from Seoul, South Korea

Callnovo Japanese call center also offers Japanese & English Bilingual, Japanese & Korean Bilingual, and Japanese & Chinese Bilingual services. Callnovo’s team can perform business services on your behalf with bilingual services in markets that require bilingual skills. Callnovo will expertly translate and accurately represent the ethnic spirit of your brand identity.

Business Experience in Over 20 Industries

Callnovo has in depth experience in providing full Japanese call center service to governments, small and medium business and fortune 500 companies across many industries including Telecom, IT, Big Data, Insurance, Visa and Immigration, Travel, Hotel, E-Commerce, Consumer Electronics, Health Product, Airlines, Ticketing, Energy, Food, Real Estate, Luxury, Fashion and Education etc.

Flexible Hours of Operation

Callnovo offers service whenever you want it, 24x7x365, 12x7x365, 8×5, after hours, etc.

Multiple Contact Channels

Callnovo is expert at delivering service via Phone, E-mail, Live Chat and Social Media.

Choose Shared or Dedicated Agents

Japanese customer service, tech support, sales solutions by shared agents (work for multiple clients at same time) or dedicated agents (work for just one client) models.

International

Callnovo’s experienced Japanese speaking agents understand the various cultural nuances and local consumer behaviours in a variety of international Japanese markets worldwide, including the United States, Canada, Europe, Brazil, China, Thailand, Philippines, Peru, etc.

Multiple Sites

Callnovo has multiple Japanese call center offices in South Korea. You’ll never worry about scalability or regional disaster recovery issues.

Account Management and QA

Callnovo’s dedicated account management and QA teams are consistently in touch with you to ensure all services meet your standards or even beyond the standards.

No Project is Too Small or Too Big

There’s no need to worry whether your customer contact volume is only minimal as a start-up or in early stage, or if your customer contact volume is huge and you need a large team with hundreds of agents to support! Callnovo caters to both!

Easily Scalable

Callnovo’s services are easily scalable to suit clients’ business needs. Start with one agent and quickly scale up to hundreds of seats to handle increased call volume and cater to peak seasons and marketing promotions.

Cost-Saving

Not only will you save money on the enormous operations and HR costs of setting up a call center of your own, but you’ll also have long term peace of mind knowing that Callnovo will never compete with your business and your valuable client list is safe.

What Callnovo’s Japanese Speaking Call Center Can Do For You:

  • Customer Service in Native Japanese
  • Technical Support in Japanese (Level I, Level II and Level III Support)
  • Sales, Cross-Sell and Up-Sell in Japanese
  • Back Office in Japanese
  • E-Mail Support in Japanese
  • Live Chat in Japanese
  • Phone Answering in Japanese
  • Order Management in Japanese
  • Customer Retention in Japanese
  • Fraud Monitoring and Investigations in Japanese
  • Japanese Social Media Management
  • Market Survey in Japanese
  • Amazon Seller Customer Service in Japanese
  • Ebay Seller Customer Service in Japanese
  • Aliexpress Seller Customer Service in Japanese
  • Taobao Customer Service in Japanese

Why the Japanese Language Speaking Market Is So Important:

  • Japan is the world’s third largest market after the U.S. & China in terms of consumer spending.
  • 90% of Japan’s population of 127 million is online, the highest in the world. 70% (77 million) shop online.
  • Japan’s ecommerce market is expected to climb from $89 billion in 2016, to $122 billion by 2018.
  • Japanese is one of the Top 5 most used languages of the internet.
  • Japan has one of the world’s highest food import rates at 60%, exported primarily from the U.S., China, Australia, Canada and Brazil.

Japanese Language Consumer Market Information

  • Japan’s 2016 e-commerce sales are estimated to be over $100 billion USD.
  • Japan’s e-commerce revenue is projected to grow over 10% annually to $134 billion USD by 2019.
  • 93% of the population lives in cites, making it the most urbanized nation of the top eCommerce markets.
  • Japan had over 77 million digital buyers in 2015, the highest percentage in the Asia-Pacific region.
  • Mobile devices are used to conduct 50% of all eCommerce transactions in Japan.
  • Increased awareness of foreign culture through media is resulting in greater demand for foreign goods in the marketplace. Brands including McDonald’s, Ikea, Costco, Walmart and Amazon.com are some of Japan’s modern business success stories.
  • Less than 1% of Japanese speak a second language. Although English is taught in schools, lack of opportunity to practice it prevents most from achieving proficiency, and many Japanese feel anxiety attempting to speak it unless it’s perfect.
  • Japan has the 2nd highest average age and life expectancy, and highest proportion of elderly citizens in the world.
  • Japanese are among the world’s most health conscious consumers. Japan’s retail drug store and organic food sales continue to steadily rise.
  • Less than half of Japan’s working population has ever married, with declining fertility and population rates near the world’s lowest. As a demographic they are highly educated, upwardly mobile and tech savvy. They tend to be less materialistic, prefering to spend on technology and services more than products and goods.
  • Traditional Japanese essential spending on multinational luxury brands is seeing year after year decline, as value spending on discount labels, private brands, bulk and online bargains continues to rise.
  • Singles are choosing more to live in smaller living spaces and compact apartments, rather than multi-family dwellings. This creates opportunities for products that are convenient to store.
  • More workers are packing their own lunch rather than eating in restaurants. This creates opportunities for processed food products.
  • After housing, food purchases are the second largest expenditure for a Japanese family, followed by clothing, technology, media & entertainment.
  • Japanese are spending more time at home on their days off, surfing the internet, watching television, reading the newspaper, sitting around the house and listening to music.
  • Although online shopping continues to grow, Japanese still favour the excitingly convenient, high density shopping districts found throughout the cities of Japan.