You specialize in immigration law, and your clients trust you with their futures. But without the right bilingual virtual assistant, your team is drowning — not in legal research, but in:
- Dozens of WeChat and email messages from Chinese applicants every day
- Repetitive questions: “What documents do I need?” “How long will it take?” “Can I bring my parents?”
- Unorganized files — passports, birth certificates, marriage licenses — sent in random order
- Missed messages during China business hours (your late night)
Your lawyers are spending hours on intake and admin — time that should be spent on case strategy, client meetings, and billable work.Hiring a full-time bilingual virtual assistant might seem like the only solution. But what if you only need 15–20 hours a week? And what if that person could start next week — not next month?
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The Cost of Slowing Down Client Intake
In immigration law, speed and clarity build trust.
- A delayed response makes clients think you’re disorganized — or worse, uninterested.
- Messy files delay the entire process. One missing document can hold up a visa for weeks.A disorganized intake process not only delays applications, but can also increase the risk of costly mistakes. Clients who feel ignored may turn to competing firms that promise faster, clearer communication.
You don’t need more lawyers.
You need a dedicated Mandarin-English virtual assistant who handles the front-line work — so your team can focus on what they do best.
How Callnovo Supports Immigration Law Firms
At Callnovo, we provide on-demand, bilingual virtual assistants designed for immigration lawyers support, helping firms that serve Chinese-speaking clients.
Your VA becomes an extension of your team:
- Works in your timezone
- Uses your tools (Clio, Lawmatics, Dropbox, etc.)
- Follows your intake process
What Your Virtual Assistant Can Handle:
- 📞 Initial Client Screening
- Respond to inquiries via email or WeChat, ask qualifying questions, and flag urgent cases.
- 📄 Document Collection & Organization
- Guide clients on required documents, receive files, sort and label them (e.g., “Passport – Client A”), and upload to your system.
- 📧 Bilingual Communication
- Send follow-up emails in clear, professional Mandarin — with your tone and branding.
- 📅 Appointment Scheduling
- Coordinate calls across time zones (e.g., 9 PM Vancouver = 2 PM Beijing).
- 📋 Intake Form Preparation
- Fill out initial client forms based on client input, so lawyers can review faster.
- 🔍 FAQ Management
- Maintain a library of standard responses to common questions (work permit, spousal visa, PR process, etc.).
Real Results from Law Firms Like Yours
Emily Chen, Partner at a LA Immigration Firm
“We were getting 30+ new inquiries a week from China. Our paralegal was overwhelmed. We brought in a Callnovo VA for 20 hours a week. Now, 80% of intake is handled before the lawyer even sees the file. We’ve cut onboarding time by half.”
Mark Wilson, Solo Practitioner, Sydney
“I used to answer every message myself. Now my VA handles the first 3 rounds of communication. I look more responsive, my clients are happier, and I’ve freed up 10+ hours a week.”
“It’s like having a part-time intake coordinator who speaks fluent Mandarin — without the overhead of a full-time hire.”
— Immigration Law Client, Canada
No Long-Term Contracts. No HR Hassles. Just Support.
We handle recruitment, training, and management. You get a professional, reliable bilingual virtual assistant — ready to start in as little as 2 weeks.
Ready to Streamline Your Client Intake?
If you’re tired of letting administrative work slow down your practice, it’s time to try on-demand bilingual support.With structured support, your law firm can build stronger trust with Chinese-speaking clients, reduce stress for your team, and maintain a professional reputation while scaling more effectively.
Schedule a free 30-minute consultation and discover how a Callnovo virtual assistant can help you:
- Reduce client response time — even during China business hours
- Cut intake processing time by 50% or more
- Free up your lawyers for high-value legal work
- Deliver a smoother, more professional client experience
👉 Schedule Your Free Consultation
Flexible hours. No full-time commitment. Real support for real law firms.