Why Good Customer Service Should Be A Priority For Your Small Business
There is a saying amongst many business owners that 1 happy customer is worth 7 or 8 new sales. Meaning that just 1 sale that results in the customer being satisfied enough to recommend the service and come back again…
Why You Should Outsource To A Bilingual Call Center
Since the dawn of the digital age, the world has never been closer together. We have truly come together as one global nation and so it’s more important than ever that your business speaks the right language. With the whole…
4 Reasons Why Outsourcing A Call Center Can Work For Your Business
Outsourcing your company’s incoming traffic to a call center services company can dramatically increase productivity, lower running costs and help to grow your business. If you’re considering doing so here are just a few reasons it can really help. Leave…
What is Average Handle Time in a Call Center?
In the industry of the modern-day call center, there are a lot of buzz terms and metrics in order to gauge effectiveness and handle performance. As the industry becomes more and more competitive it’s important to stay on top of…
What is After Call Work in a Call Center?
There is a lot more to working in a call center than simply picking up a phone. After call work (ACW) is every bit as important as the calls themselves, but what exactly is ACW? After-call work involves everything the…
Outsourcing Customer Service Call Centre: Helping global overseas Chinese merchants to efficiently “dig gold” in the Chinese market
In order to stand out among a multitude of competitors and seize the market opportunity, the well-known 40-year-old Los Angeles all-inclusive service travel wholesalers – APF Travel’s brand Golatin (hereinafter referred to as Golatin) and the Callnovo multilingual call centre…
Key Performance Indicators for Customer Service
Customer service is one of the most important parts of any company, but many of these businesses fail to measure their performance correctly. They overlook some or all of the key performance indicators (KPI) that can be used to measure…
Multilingual Tech Support: What Every Business Should Know
We are approaching an age where the entire world is your potential audience. The internet has brought those who take to digital markets a reach that knows no boundaries. Multilingual tech support is a must when you’re reaching out a…
The Future of Technical Support Outsourcing: What You Should Know
It can be scary for businesses as we move further into the digital age, the world is getting smaller and smaller and it’s beginning to feel claustrophobic. Ignoring the digital market means severing a global customer base and so at…
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Canada Headquarters
Suite 1108, 3601 Highway 7 East
Markham, ON L3R 8X6
Canada
Markham, ON L3R 8X6
Canada
China Headquarters
Room 1803, Shen Lan Shi Dai Building
Baling Middle Road, Yueyanglou District Yueyang City, Hunan Province, China, 414000.
Baling Middle Road, Yueyanglou District Yueyang City, Hunan Province, China, 414000.
Shenzhen TR&D Operation Center
No. 9988, Shennan Avenue
Nanshan District, Shenzhen, Guangdong
China, 518000
Nanshan District, Shenzhen, Guangdong
China, 518000
Bolivia Operation Center
Torre Las Americas, Av. Arce 2433
La Paz, Bolivia
La Paz, Bolivia
Nicaragua Operation Center
Suite 502 , Piso 5
Managua, Nicaragua, 14038
Managua, Nicaragua, 14038
Philippines Operation Center
Maharlika Highway Cabanatuan City
Nueva Ecija, Philippines 3100
Nueva Ecija, Philippines 3100