The Future of Technical Support Outsourcing: What You Should Know
It can be scary for businesses as we move further into the digital age, the world is getting smaller and smaller and it’s beginning to feel claustrophobic. Ignoring the digital market means severing a global customer base and so at…
Is a Call Center Your Next Outsource Move?
Outsourcing is not a luxury meant solely for elite companies – today it’s easier than ever to leverage this strategy like a pro. In our age of high-tech communication, anything from IT support to payroll to sales can be handled…
What is CSAT And How Can It Help Your Business to Thrive?
In an age where the average service provider or freelancer flings out acronyms at confusing speed, it can be hard to keep track of what they all mean. CSAT is short for customer satisfaction and this measurement system is particularly…
[Case Study] How can the future electronic component industry effectively outsource its customer service?
Review: As domestic electronic components gradually enter the era of low profits, cross-border e-commerce exports have begun to guide more and more electronic component suppliers to embrace the “Internet + industry” to enter the overseas market. By 2018, the online…
Business Benefits of Using an Indonesian Call Center
Indonesia is the world’s 4th most populous country (260 million), after China, India and the US, with the 6th largest emerging market and the largest economy in Southeast Asia (coming in at a whopping US $1 trillion.) From a business…
Does your call center provide Full reporting ability to generate every aspect of history performance?
The success of a Call Centre lies in the relentless effort and exceptional performance of the agent, team, the department, and the company as a whole. The primary aim of a call center should be to quantify and evaluate the…
Does a Call Center Need CRM and CTI Capability and Customization?
For a call center to run at optimal performance, it must employ all of the tools and technologies available. Two of the most important technologies include CRM (customer relationship management) and CTI (computer telephony integration). Let’s take a look at…
5 Important Performance Metrics that an Inbound Call Center Should Be Tracking
Modern technology has made it relatively easy for Call Center Managers to determine how well the call center is doing in terms of performance, measurement as well as tracking. However, sifting through the amount of information that’s available can be…
Is It Essential for a Call Center Service Provider to Have Local Service Experience in the Country the Business is covering?
Outsourcing your customer service, technical support or telemarketing to a call center can be beneficial in a number of ways, particularly in terms of cost savings. But should you take the chance of hiring just any overseas bilingual call center,…
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Markham, ON L3R 8X6
Canada
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