Outsourcing Customer Service Call Centre: Helping global overseas Chinese merchants to efficiently “dig gold” in the Chinese market
In order to stand out among a multitude of competitors and seize the market opportunity, the well-known 40-year-old Los Angeles all-inclusive service travel wholesalers – APF Travel’s brand Golatin (hereinafter referred to as Golatin) and the Callnovo multilingual call centre…
Key Performance Indicators for Customer Service
Customer service is one of the most important parts of any company, but many of these businesses fail to measure their performance correctly. They overlook some or all of the key performance indicators (KPI) that can be used to measure…
Hiring an English call center company should be your first step before going global – here’s why
The ultimate goal for every business organization is to reach the global market and compete among the world’s best companies. In order to do that, they have to be ready for what’s ahead and make the right decisions moving forward.…
Before you hire that company, make sure their customer service agents possess these qualities
It’s a crucial obligation for every business owner to choose the most efficient and ideal call center provider to streamline their customer care operations. Aside from making sure that the provider has the technology and the resources to handle this…
Want to convert dissatisfied clients into loyal customers? Outsourcing your customer care services is your best chance – here’s why
Taking care of your customers should be at the top of your priorities especially if you want to make it big someday. However, many companies fail to recognize this reality because they are too busy focusing on efforts to market…
Taking care of your customers should be at the top of your priorities especially if you want to make
Taking care of your customers should be at the top of your priorities especially if you want to make it big someday. However, many companies fail to recognize this reality because they are too busy focusing on efforts to market…
How a Vietnamese Call Center Can Improve Customer Relations
Worldwide, there are more than 4 million Vietnamese speakers found across the globe, most notably in East and Southeast Asia, North America, Australia and Western Europe. In fact, Vietnamese happens to be the 6th most spoken language in the US…
A Reputable Call Center: Important Areas that Need Extra Attention
Even though reputable call centers have systems or equipment for supervisors to manage and control the performance simultaneously, there are still areas that need human interaction. There are areas like screening new hires, training, calibration, and even motivating. In every…
Business Benefits of Using an Indonesian Call Center
Indonesia is the world’s 4th most populous country (260 million), after China, India and the US, with the 6th largest emerging market and the largest economy in Southeast Asia (coming in at a whopping US $1 trillion.) From a business…
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Canada Headquarters
Suite 1108, 3601 Highway 7 East
Markham, ON L3R 8X6
Canada
Markham, ON L3R 8X6
Canada
China Headquarters
Room 1803, Shen Lan Shi Dai Building
Baling Middle Road, Yueyanglou District Yueyang City, Hunan Province, China, 414000.
Baling Middle Road, Yueyanglou District Yueyang City, Hunan Province, China, 414000.
Shenzhen TR&D Operation Center
No. 9988, Shennan Avenue
Nanshan District, Shenzhen, Guangdong
China, 518000
Nanshan District, Shenzhen, Guangdong
China, 518000
Bolivia Operation Center
Torre Las Americas, Av. Arce 2433
La Paz, Bolivia
La Paz, Bolivia
Nicaragua Operation Center
Suite 502 , Piso 5
Managua, Nicaragua, 14038
Managua, Nicaragua, 14038
Philippines Operation Center
Maharlika Highway Cabanatuan City
Nueva Ecija, Philippines 3100
Nueva Ecija, Philippines 3100