Why You Should Outsource To A Bilingual Call Center
Since the dawn of the digital age, the world has never been closer together. We have truly come together as one global nation and so it’s more important than ever that your business speaks the right language. With the whole…
4 Reasons Why Outsourcing A Call Center Can Work For Your Business
Outsourcing your company’s incoming traffic to a call center services company can dramatically increase productivity, lower running costs and help to grow your business. If you’re considering doing so here are just a few reasons it can really help. Leave…
What is Average Handle Time in a Call Center?
In the industry of the modern-day call center, there are a lot of buzz terms and metrics in order to gauge effectiveness and handle performance. As the industry becomes more and more competitive it’s important to stay on top of…
What is After Call Work in a Call Center?
There is a lot more to working in a call center than simply picking up a phone. After call work (ACW) is every bit as important as the calls themselves, but what exactly is ACW? After-call work involves everything the…
Choosing the Right Call Center Services Company for Your Business
Many successful companies have realized the importance of offering the best customer service experience, especially in a dynamic and competitive business environment. However, choosing a reliable call center Services Company is not an easy task. Whether you’re running a large…
Choosing a Technical Support Call Center: What You Need To Look For
For many global companies today, outsourcing is a popular means of saving time and money without compromising their operation’s efficiency and productivity. From services such as marketing, customer care, and even tech support, relying on this strategy continues to be…
Hiring an English call center company should be your first step before going global – here’s why
The ultimate goal for every business organization is to reach the global market and compete among the world’s best companies. In order to do that, they have to be ready for what’s ahead and make the right decisions moving forward.…
Before you hire that company, make sure their customer service agents possess these qualities
It’s a crucial obligation for every business owner to choose the most efficient and ideal call center provider to streamline their customer care operations. Aside from making sure that the provider has the technology and the resources to handle this…
Want to convert dissatisfied clients into loyal customers? Outsourcing your customer care services is your best chance – here’s why
Taking care of your customers should be at the top of your priorities especially if you want to make it big someday. However, many companies fail to recognize this reality because they are too busy focusing on efforts to market…
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Canada Headquarters
Suite 1108, 3601 Highway 7 East
Markham, ON L3R 8X6
Canada
Markham, ON L3R 8X6
Canada
China Headquarters
Room 1803, Shen Lan Shi Dai Building
Baling Middle Road, Yueyanglou District Yueyang City, Hunan Province, China, 414000.
Baling Middle Road, Yueyanglou District Yueyang City, Hunan Province, China, 414000.
Shenzhen TR&D Operation Center
No. 9988, Shennan Avenue
Nanshan District, Shenzhen, Guangdong
China, 518000
Nanshan District, Shenzhen, Guangdong
China, 518000
Bolivia Operation Center
Torre Las Americas, Av. Arce 2433
La Paz, Bolivia
La Paz, Bolivia
Nicaragua Operation Center
Suite 502 , Piso 5
Managua, Nicaragua, 14038
Managua, Nicaragua, 14038
Philippines Operation Center
Maharlika Highway Cabanatuan City
Nueva Ecija, Philippines 3100
Nueva Ecija, Philippines 3100