Before you hire that company, make sure their customer service agents possess these qualities
It’s a crucial obligation for every business owner to choose the most efficient and ideal call center provider to streamline their customer care operations. Aside from making sure that the provider has the technology and the resources to handle this…
Want to convert dissatisfied clients into loyal customers? Outsourcing your customer care services is your best chance – here’s why
Taking care of your customers should be at the top of your priorities especially if you want to make it big someday. However, many companies fail to recognize this reality because they are too busy focusing on efforts to market…
Taking care of your customers should be at the top of your priorities especially if you want to make
Taking care of your customers should be at the top of your priorities especially if you want to make it big someday. However, many companies fail to recognize this reality because they are too busy focusing on efforts to market…
How a Vietnamese Call Center Can Improve Customer Relations
Worldwide, there are more than 4 million Vietnamese speakers found across the globe, most notably in East and Southeast Asia, North America, Australia and Western Europe. In fact, Vietnamese happens to be the 6th most spoken language in the US…
A Reputable Call Center: Important Areas that Need Extra Attention
Even though reputable call centers have systems or equipment for supervisors to manage and control the performance simultaneously, there are still areas that need human interaction. There are areas like screening new hires, training, calibration, and even motivating. In every…
Business Benefits of Using an Indonesian Call Center
Indonesia is the world’s 4th most populous country (260 million), after China, India and the US, with the 6th largest emerging market and the largest economy in Southeast Asia (coming in at a whopping US $1 trillion.) From a business…
Does your call center provide Full reporting ability to generate every aspect of history performance?
The success of a Call Centre lies in the relentless effort and exceptional performance of the agent, team, the department, and the company as a whole. The primary aim of a call center should be to quantify and evaluate the…
Does a Call Center Need CRM and CTI Capability and Customization?
For a call center to run at optimal performance, it must employ all of the tools and technologies available. Two of the most important technologies include CRM (customer relationship management) and CTI (computer telephony integration). Let’s take a look at…
5 Important Performance Metrics that an Inbound Call Center Should Be Tracking
Modern technology has made it relatively easy for Call Center Managers to determine how well the call center is doing in terms of performance, measurement as well as tracking. However, sifting through the amount of information that’s available can be…
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Canada Headquarters
Suite 1108, 3601 Highway 7 East
Markham, ON L3R 8X6
Canada
Markham, ON L3R 8X6
Canada
China Headquarters
Room 1803, Shen Lan Shi Dai Building
Baling Middle Road, Yueyanglou District Yueyang City, Hunan Province, China, 414000.
Baling Middle Road, Yueyanglou District Yueyang City, Hunan Province, China, 414000.
Shenzhen TR&D Operation Center
No. 9988, Shennan Avenue
Nanshan District, Shenzhen, Guangdong
China, 518000
Nanshan District, Shenzhen, Guangdong
China, 518000
Bolivia Operation Center
Torre Las Americas, Av. Arce 2433
La Paz, Bolivia
La Paz, Bolivia
Nicaragua Operation Center
Suite 502 , Piso 5
Managua, Nicaragua, 14038
Managua, Nicaragua, 14038
Philippines Operation Center
Maharlika Highway Cabanatuan City
Nueva Ecija, Philippines 3100
Nueva Ecija, Philippines 3100