Offshore China Call Center Supports Your Business in US, Canada, Australia, Europe
Overseas Chinese residents are everywhere across the whole world nowadays. In some countries, like Canada, Malaysia and Singapore, Chinese is the most popular ethnic language in the country; In US, there are over 4 million Chinese people living there; In…
6 Reasons China Market Presents Rare Business Opportunity
2015 marked the first year in over a century that the U.S. was no longer the largest economic power in the world. In 2015, the Chinese economy passed the U.
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Improve Realtor Career by Using Real Estate Virtual Assistant
Realtors work some of the longest, latest, most unpredictable hours of any profession. As a high-performing real estate agent, you must be reachable and interruptable 24/7 every day of the year to be available to each of your clients, whenever…
Booming China Cross-Border E-Commerce
China’s e-commerce market has surpassed the United States as over 300 Million consumers spent over $300 Billion (USD) in 2013! This amount that is expected to grow to over $1 Trillion (USD) by 2019 thanks to new customs and logistics…
Multilingual Customer Service Call Center Helps Your Global Business Expansion
A multilingual call center plays a big part in any global business plan. The challenge to provide local customer service becomes more complex as your market expands. When languages become barriers, the need to outsource to a multilingual call center…
In-house Call Center VS. Outsourced Call Center
Almost all successful businesses face the need to expand their customer contact division at some point, and a cost-benefit analysis must be made between an in-house call center vs. outsource call center. This may be a question of hiring one…
Outsourced Call Center and its Many Benefits
If you are a business owner, what is of a great significance to you? Is it the key operations or the supporting services? If you would say it is key operations – what, ideally, every businessman would say – then…
Unleashing Omnichannel Customer Service Benefits: Proven eCommerce Customer Retention Strategies for Global Engagement & Sales Growth
For U.S. e-Commerce businesses that are constantly-seeking ways to improve global customer engagement & build long-term customer retention, it's highly-important that they consider one proven strategy which is guaranteed to offer their e-Commerce customers a seamless customer experience; that is: embracing the power of omnichannel customer service and their omnichannel customer service benefits. Take a look inside as we delve into key omnichannel customer service benefits specifically-for your U.S.-based eCommerce business - as well as share how eCommerce customer retention strategies from an outsourced call center such as Callnovo Contact Center can enhance your long-term customer engagement & retention.
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Unlocking Big Success in Medical Billing Customer Service: The Important Role of Client Success Managers
For U.S. medical billing companies, there are typically many challenges that are hard to handle in-house - such as: increased medical patient dissatisfaction, lengthy wait times, billing errors & confusion, lack of transparency, and many others; to handle such challenges, it's very important to understand the vital importance of an expert client success manager and their operations management team within the realm of medical billing customer service to ensure top-notch service. Along with medical billing customer service outsourcing solutions, such an avid team of professionals can ensure your U.S. medical billing business builds strong, reputable, long-term business growth and success. Find out more inside our article.
Read MoreUnlocking Big Success in Medical Billing Customer Service: The Important Role of Client Success ManagersEmbark on a 7-Day Journey with Our Contact Center Platform. Try HeroDash for Free Today!
Canada Headquarters
Suite 1108, 3601 Highway 7 East
Markham, ON L3R 8X6
Canada
Markham, ON L3R 8X6
Canada
China Headquarters
Room 1803, Shen Lan Shi Dai Building
Baling Middle Road, Yueyanglou District Yueyang City, Hunan Province, China, 414000.
Baling Middle Road, Yueyanglou District Yueyang City, Hunan Province, China, 414000.
Shenzhen TR&D Operation Center
No. 9988, Shennan Avenue
Nanshan District, Shenzhen, Guangdong
China, 518000
Nanshan District, Shenzhen, Guangdong
China, 518000
Bolivia Operation Center
Torre Las Americas, Av. Arce 2433
La Paz, Bolivia
La Paz, Bolivia
Nicaragua Operation Center
Suite 502 , Piso 5
Managua, Nicaragua, 14038
Managua, Nicaragua, 14038
Philippines Operation Center
Maharlika Highway Cabanatuan City
Nueva Ecija, Philippines 3100
Nueva Ecija, Philippines 3100