A technical support outsourcing agent smiles for the camera as they talk with a Spanish-speaking customer from United States that needs after-sales support regarding the installation of their solar panel; as a result of the strong CX that such a troubleshooting agent ensures, the solar panel & energy converter business which has their HQ in Australia is able to enjoy successful global expansion to the U.S. and build a stronger brand image and long-term business success.

Bolivia’s Technical Support Outsourcing: A Big 3-step Strategy for Global Expansion and Competitive Advantage

Did you know that Bolivia emerges as a significant player in the realm of technical support outsourcing solutions? Since 2020, the Bolivian tech industry has witnessed an annual growth rate of 15%, placing Bolivia at the forefront of the global outsourcing market (technical support outsourcing & customer service outsourcing) and making it a strategic destination for your global business to capitalize on cost-effective, high-quality technical support services. Take a look inside our comprehensive guide to learn more about the strategical significance of outsourcing technical support to Bolivia and how it can serve as a catalyst for your global business' overseas markets expansion/global expansion and why it should be on your radar.
Read MoreBolivia’s Technical Support Outsourcing: A Big 3-step Strategy for Global Expansion and Competitive Advantage
A Nordic couple connects with a Nordic e-commerce call center services representative via live chat to ask for product info. and pricing for various cookware products for their respective family members for Christmas; there are presents already wrapped in red, sea green, and white Christmas wrapping paper on the table, and the couple is smiling as they type their requests into the laptop.

Leverage Callnovo’s Call Center Expertise & Outsourcing Services for the Nordic e-Commerce Market: A Guide to Long-term Business Growth & Customer Retention

The Nordic e-commerce market presents a lucrative – yet challenging – frontier. As of 2020, these countries – such as Denmark, Sweden, Norway, Finland, and Iceland – have collectively-accounted for approximately 4.27% of global e-commerce sales. To take full advantage of this market and ensure long-term business growth & success, your e-commerce business should learn how to effectively-resonate with Nordic consumers; doing so will lead to a substantial-augmentation of long-term customer acquisition & retention, as well as a continually-strong competitive edge. In our guide, you'll learn about the opportunities & challenges of the Nordic market, the role of call center services, and how Callnovo's unique call center approach fosters long-term customer retention & business growth.
Read MoreLeverage Callnovo’s Call Center Expertise & Outsourcing Services for the Nordic e-Commerce Market: A Guide to Long-term Business Growth & Customer Retention
This vector shows how e-commerce works in the e-commerce Germany sales market; as German consumers currently share a high 89.6% internet penetration, as well as 76% smartphone usage rate, online shopping is becoming increasingly-important when it comes to how German consumers make purchases of their preferred goods and services.

Penetrate the e-Commerce Germany Market: A Big Guide to Leveraging Callnovo Contact Center’s Call Center Services for Customer Acquisition, Retention, and Sustainable Growth

The German sales market (e-commerce Germany) is an extremely-booming market with a staggering value of €105.6 billion being projected by 2025; to take full advantage of this market with a strong market penetration that brings about long-term business growth and success, your e-commerce business should learn how to effectively-resonate with German consumers; doing so will lead to a substantial-augmentation of long-term customer acquisition & retention, as well as a continually-strong competitive edge. In our comprehensive guide, you'll learn about the German e-commerce market's competitive landscape, market potential for driving business growth, gain an understanding of German consumers' expectations & preferences, and learn about the key role call centers play in German e-commerce market penetration.
Read MorePenetrate the e-Commerce Germany Market: A Big Guide to Leveraging Callnovo Contact Center’s Call Center Services for Customer Acquisition, Retention, and Sustainable Growth
When it comes to e-Commerce Japan, it’s highly important that your e-commerce business understand the benefits of a strong customer support strategy that ensures brings about seamless Japanese customer engagement that leads to long-term growth & success within the Japanese e-commerce market; this vector image demonstrates what occurs for your global e-commerce business when you successfully-engage Japanese consumers: high customer retention that leads to repeat purchases and a strong competitive drive in the market.

Master Japanese e-Commerce Market Expansion: A 1-to-4 Guide to e-Commerce Japan and the Role of Japan Call Centers as a Top e-Commerce Customer Support Strategy

For global eSellers looking to expand to the Japanese e-commerce market with strong e-commerce Japan customer support, resonate with Japanese e-commerce customers, and substantially-augment their long-term customer acquisition & retention, leading to a continually-strong competitive edge that brings about steady, long-term growth & success, it's highly-important for such eSellers - such as your own - to understand the Japanese customer landscape - as well as Japan's e-commerce customers’ customer service expectations & preferences - furthermore, to successfully-engage Japanese consumers with a strong customer support strategy; in this article, we'll go over such important factors - as well as show you the grand significance & benefits of stellar e-commerce customer service outsourcing in your long-term business expansion plan.
Read MoreMaster Japanese e-Commerce Market Expansion: A 1-to-4 Guide to e-Commerce Japan and the Role of Japan Call Centers as a Top e-Commerce Customer Support Strategy
This vector image shows the extreme benefit of outsourced UK e-commerce support, as e-commerce customer service outsourcing (which includes omnichannel, multilingual, native service solutions) for within the UK e-commerce market meets UK consumers' service expectations to such a degree that global e-commerce businesses expanding to such a thriving market can augment their long-term customer retention, leading to a strong competitive edge in the market, as well as long-term business success.

Unlock U.K. e-Commerce Market Success: How Callnovo Contact Center’s Call Center Services Empower Global Businesses with Exceptional e-Commerce Support

For global eSellers looking to expand to the United Kingdom (UK) e-commerce market successfully, resonate with UK e-commerce customers, and substantially-augment their long-term customer acquisition & retention, leading to a continually-strong competitive edge that brings about steady, long-term growth & success, it's highly-important for such eSellers - such as your own - to understand the UK customer landscape - as well as UK e-commerce customers’ customer service expectations & preferences; in this article, we'll go over such important factors - as well as show you the grand significance & benefits of stellar e-commerce customer service outsourcing in your long-term business expansion plan.
Read MoreUnlock U.K. e-Commerce Market Success: How Callnovo Contact Center’s Call Center Services Empower Global Businesses with Exceptional e-Commerce Support
This vector image demonstrates the dynamic environment of call center services within the Indonesian e-commerce market; such outsourced customer support ensures that Indonesian consumers have access to omnichannel, multilingual, 24/7 coverage in each e-commerce industry niche and via tailorable service solutions to meet your e-commerce business’ support needs.

Master the Indonesian e-Commerce Market: Call Center Services for Quality Customer Engagement Indonesia via Callnovo’s Key Strategies for Success

For global eSellers looking to expand to the Indonesian e-commerce market successfully, resonate with Indonesian e-commerce customers, and substantially-augment their long-term customer acquisition & retention, leading to a continually-strong competitive edge that brings about steady, long-term growth & success, it's highly-important for such eSellers - such as your own - to understand the Indonesian customer landscape - as well as Indonesian e-commerce customers’ customer service expectations & preferences; in this article, we'll go over such important factors - as well as show you the grand significance & benefits of stellar e-commerce customer service outsourcing in your long-term business expansion plan.
Read MoreMaster the Indonesian e-Commerce Market: Call Center Services for Quality Customer Engagement Indonesia via Callnovo’s Key Strategies for Success
Within the South Korea e-commerce market, it’s highly-important for market expansion that your global eSeller consider the vitality of the provision of stellar South Korea customer service via outsourcing services to resonate with South Korean consumers and in-turn build strong, long-term customer retention; as this vector demonstrates, omnichannel, multilingual customer service is key to catering to Korean e-commerce consumers’ service expectations and preferences and building long-term growth and success.

Conquer the South Korea e-Commerce Market: Empower How Global Business Success with Callnovo’s South Korea Customer Service Solutions

For global eSellers looking to expand to the South Korea e-commerce market successfully, resonate with Indonesian e-commerce customers, and substantially-augment their long-term customer acquisition & retention, leading to a continually-strong competitive edge that brings about steady, long-term growth & success, it's highly-important for such eSellers - such as your own - to understand the South Korean customer landscape - as well as South Korean e-commerce customers’ customer service expectations & preferences; in this article, we'll go over such important factors - as well as show you the grand significance & benefits of stellar e-commerce customer service outsourcing in your long-term business expansion plan.
Read MoreConquer the South Korea e-Commerce Market: Empower How Global Business Success with Callnovo’s South Korea Customer Service Solutions
A vector image shows 2 eSeller business people monitoring the results of their partnership with an avid call center that has been providing stellar e-commerce customer service support to build long-term growth and sales success in the U.S. e-commerce market.

U.S. e-Commerce Market Penetration: Master e-Commerce Customer Engagement w/ Callnovo’s e-Commerce Customer Service Contact Center Solutions

For global eSellers looking to penetrate the U.S. e-commerce market successfully, resonate with their prospective and current e-commerce customers, and in-turn substantially-augment their long-term customer acquisition and retention, leading to a continually-strong competitive edge that brings about steady, long-term growth and success, then it's highly-important for such e-commerce businesses - such as your own - to understand the U.S. customer landscape - as well as U.S. e-commerce customers’ customer service expectations & preferences; in this article, we'll go over each - as well as show you the grand significance and benefits of stellar e-commerce customer service outsourcing in your long-term business expansion plan.
Read MoreU.S. e-Commerce Market Penetration: Master e-Commerce Customer Engagement w/ Callnovo’s e-Commerce Customer Service Contact Center Solutions

Callnovo was Highlighted Amongst 2,500 Worldwide BPOs as a Global Top 200 (Time Doctor OA 2023) Outsourcing Business (March 29th 2023)

The Time Doctor OA500 2023 - as well as the Time Doctor OA 200 2023 - is an actively-updated list of the top global outsourcing firms that provide an objective, comprehensive BPO assessment for decision-makers & industry stakeholders. We have the honored privilege to share with you that Callnovo Contact Center has ranked #131 out of 2,500+ global BPOs. Find out inside how Callnovo got highlighted as a top outsourcing leader and how such an outsourcing service provider meets global business' service needs to bring to fruition strong, long-term brand growth and global sales success.
Read MoreCallnovo was Highlighted Amongst 2,500 Worldwide BPOs as a Global Top 200 (Time Doctor OA 2023) Outsourcing Business (March 29th 2023)

Embark on a 7-Day Journey with Our Contact Center Platform. Try HeroDash for Free Today!

Canada Headquarters
Suite 1108, 3601 Highway 7 East
Markham, ON L3R 8X6
Canada
China Headquarters
Room 1803, Shen Lan Shi Dai Building
Baling Middle Road, Yueyanglou District Yueyang City, Hunan Province, China, 414000.
Shenzhen TR&D Operation Center
No. 9988, Shennan Avenue
Nanshan District, Shenzhen, Guangdong
China, 518000
Bolivia Operation Center
Torre Las Americas, Av. Arce 2433
La Paz, Bolivia
Nicaragua Operation Center
Suite 502 , Piso 5
Managua, Nicaragua, 14038
Philippines Operation Center
Maharlika Highway Cabanatuan City
Nueva Ecija, Philippines 3100
Products & Services
HeroDash CRM
Cloud Phone Platform
Callnovo AI Assistant
Screenshot/Attendance Monitoring App
Remote Virtual Assistant
Government Outsourcing Solutions
Language Teacher Recruitment
Global Talent Recruitment
Multilingual Content Marketing
E-commerce Customer Service
HIPAA Compliant Call Center
Gaming Customer Service
Content Moderation
Social Media Management
Languages
English
French
Korean
Indonesian
Malay
Vietnamese
Spanish
Japanese
Arabic
Thai
Quick Links
Submit an RFQ
Insights
FAQ
Contact Us