A young lady leaves a five-star review on Amazon for a product that she purchased and received without issues; this shows the important of quality customer experiences as such pleasant experiences increases business' Preferred Seller ratings. Furthermore, this demonstrates the importance of knowing how to obtain authentic Amazon five-star reviews.

How to Obtain Authentic Amazon Five-Star Reviews Using Customer Service Soft-skills

With the right customer service soft-skills, your eCommerce business' customer service team can ensure your customers receive high-quality service that ensures a long-term increase in your brand recognition and customer retention rates. The added benefit as an eCommerce seller, selling e-Commerce products on eCommerce platforms - such as Amazon - is that your short-term/long-term loyal customers'll leave real, authentic five-star reviews that increase your Preferred Seller ratings. The long-term sales benefits are unprecedented, ensuring sales revenue and financial security longevity. Knowing how to obtain authentic Amazon five-star reviews is highly-important.
Read MoreHow to Obtain Authentic Amazon Five-Star Reviews Using Customer Service Soft-skills
We take a look at Callnovo's beautiful and colorful invitation to its annual Chinese New Year party and New Year celebration.

Callnovo’s Chinese Annual New Year Celebration Party (2021/2022): With the Roar of a Tiger, the Future Unfolds

As a show of Callnovo's completion of 17 years of service as an international leader in multilingual, omnichannel customer service/tech support outsourcing, the business looks forward to the future with the roar of a tiger and the presentation of a night of dances, games, and messages, celebrating its New Year celebration, that not only bring to mind the past years of strong success, but that remind its Chinese staff of their extreme importance as the face of the customer service outsourcing industry.
Read MoreCallnovo’s Chinese Annual New Year Celebration Party (2021/2022): With the Roar of a Tiger, the Future Unfolds
A depressed man has slumped down to the ground because they were forced to resign from their position as a customer service representative. This shows the extreme importance knowing how to decrease employee attrition rates.

How to Decrease Employee Attrition Rates and Associated Risks via Callnovo’s Global Customer Service Outsourcing Solutions

If your business is struggling with high attrition rates / turnover rates when it comes to your customer service teams, then we not only have some tips on how to decrease employee attrition rates - but, we also invite you to consider Callnovo's customer service outsourcing solutions as a viable option to mitigating such a pain point.
Read MoreHow to Decrease Employee Attrition Rates and Associated Risks via Callnovo’s Global Customer Service Outsourcing Solutions
A smiling female, Philippines customer service representative provides Philippines customer service outsourcing solutions to a customer who would like to return their purchased product for a replacement.

Vital eCommerce Benefits to Philippines Customer Service Outsourcing

Global market-expanding eCommerce businesses looking to take advantage of customer service outsourcing to penetrate new markets and more strongly compete can bring their e-Commerce sales success to the next level by outsourcing their customer service (CS) to the Philippines - a competitive threat to the world’s established BPOs. With Callnovo Contact Center, taking advantage of Philippines customer service outsourcing has never been easier and can afford your business strong brand recognition and brand loyalty benefits - great for long-term financial security and global sales success.
Read MoreVital eCommerce Benefits to Philippines Customer Service Outsourcing
Two native, female German customer service reps provide clear after-sales customer service solutions that meet key German phone etiquette norms to a U.S. company that's recently expanded to the German sales market.

German Phone Call Etiquette (Inbound/Outbound) and the Vital Importance of Native German Language Customer Service Outsourcing

Within the booming German eCommerce market - and, behind steadily-growing Gross Domestic Product (GDP) numbers that should reach approximately US$ 4.9 U.S. trillion dollars by 2024 - cross-border eSellers have an unprecedented opportunity to expand with top-quality customer service that instills trust amongst German consumers and builds strong brand loyalty. To maximize the resulting gains, we've included German phone etiquette tips on how to best resonate with German eCommerce customers - furthermore, with our Callnovo Contact Center's native language solutions, market-expanding eCommerce sellers can build solid relationships in such a way that they - via a heightened brand image - build long-term sales growth and financial success.
Read MoreGerman Phone Call Etiquette (Inbound/Outbound) and the Vital Importance of Native German Language Customer Service Outsourcing
A vintage style photo shows two newly-wedded love birds holding hands, looking forward to the sacred, beautiful, enjoyable journey of a lifetime. This image is commonly-used for wedding invitations.

A Beautiful Celebration of Joy | An International Colleague’s Wedding Invitations and Celebration, Callnovo’s Remote Blessing

A beautiful wedding ceremony and celebration is not only a blessed day for all those involved - but, more specifically for the bride and groom themselves as it not only marks the grand decision that they have decided to take to remain the rest of their lives together - but, it also marks the start of that wonderful journey with its challenges and intrinsic rewards. For our Callnovo family - from wedding invitations to a whole life full of such a blessing - this new chapter of life is even more significant - especially this particular time - as it was a special day to participate in the grand wedding of one of our most appreciated colleagues.
Read MoreA Beautiful Celebration of Joy | An International Colleague’s Wedding Invitations and Celebration, Callnovo’s Remote Blessing
A magnifying glass focuses in on the Rakuten eCommerce Seller platform - one of the Japanese eCommerce market's most successful e-Commerce platforms.

Japanese eCommerce Market: A Booming Prediction, an Unprecedented Opportunity for Market-expanding eSellers, and the Vital Importance of Respectable Customer Service

As the Japanese eCommerce market continues to boom - with a very optimistic prediction for the next four years, market-expanding eSellers have a grand opportunity to increment their customer acquisition and customer retention rates with localized customer service in the Japanese native language. As cross-border e-Commerce sellers learn what it is to provide top-tier customer service to Japanese eCommerce customers, our very own Callnovo Contact Center offers a 24/7/365 omnichannel customer service outsourcing solution that can provide highly-skilled localized customer service representatives that are professionally trained to ensure that each eCommerce business provides that top-tier customer service that reaches straight to the Japanese heart, securing a strong competitive advantage in the global eCommerce market that brings to fruition short-term and long-term financial growth that fulfills the dream of long-term financial success and security.
Read MoreJapanese eCommerce Market: A Booming Prediction, an Unprecedented Opportunity for Market-expanding eSellers, and the Vital Importance of Respectable Customer Service
A woman virtual assistant from a virtual assistance outsourcing callcenter fulfills administrative tasks for a dental practice - such as setting up and following up on dental appointments - using her desktop Macintosh computer; she has a cofee on her table, a calculator, a keyboard, paperwork in folders, and on her screen se has open the WEAVE platform.

Virtual Assistance Customer Service Outsourcing: Advantages for Growing your Dental Practice

Despite the various pain points that accompany dental practice administration and operations - such as: over-expenditure on payroll, enlarged training schedules, insurance claim build-up, and the turning away of patients - dental offices have the opportunity to grow by leaps and bounds via the usage of the virtual assistance customer service outsourcing solutions that are available from competent call centers such as our very own Callnovo Contact Center; the utilization of virtual assistance customer service outsourcing can effectively minimize the risks associated with those pain-points since VAs are aptly skilled to not only handle the repetitive administrative and operational tasks that dental practices handle in the office - but, they also can provide that service at a fraction of the cost that in-house administration and operations would cost, guaranteeing more space and time to care for a higher capacity of patients in an efficient manner, decreasing dental emergencies, improving the quality of in-office dental services, augmenting the rate of patient success cases, and decreasing the risk of insurance claims.
Read MoreVirtual Assistance Customer Service Outsourcing: Advantages for Growing your Dental Practice
A blue background picture showing a world map demonstrates that 1-800 international toll-free numbers (ITFN) connect eSellers with global e-Commerce consumers/customers on a large scale; the world map shows people from around the world.

International Toll-free Numbers (ITFN): Advantages and How Customer Service Outsourcing Increments Global Cross-border Sales Success

With the many advantages that the international toll-free numbers (ITFN) 1-800 toll free phone numbers option affords - like cost savings and a wide range of customer service access - market-expanding global eCommerce sellers can find a greater competitive edge in the global eCommerce market with augmented customer acquisition and customer retention rates that can guarantee long-term sales growth, sales success, and financial stability - especially with the help of customer service outsourcing that provides 24/7/365 localized customer service in every customer's native language.
Read MoreInternational Toll-free Numbers (ITFN): Advantages and How Customer Service Outsourcing Increments Global Cross-border Sales Success

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