By becoming well-informed of your responsibilities as a glo-global business to abide by the rules and regulations of the General Data Protection Registration - or GDPR - compliance policy, your business can successfully expand to the European sales market and gain European consumers' trust. Callnovo has a comprehensive GDPR training and implementation plan to make successful competition in the European market a reality - and keep your European customers' data securely protected.

Many businesses are in need of additional customer service representatives, after hours message takers, and other basic assistance for customers who call in or want to place an order over the phone. By partnering with an eCommerce call center, you…

The Philippines is now home to the largest call center industry in the world, having overtaken the Business Process Outsourcing (BPO) giant, India in 2013. Over one million Filipino skilled workers are directly employed in this human resource sector, and…

Did you know that China is home to 1.4 billion people, and roughly four times larger than the United States? Marketing to the Chinese populace presents extreme potential for almost any business that has had success internationally. Unfortunately, expanding to…