Callnovo Proudly-receives Finalist Spot in Markham’s Annual Business Excellence Awards (32nd)
Markham, Ontario, Canada - one of the fastest-growing cities in the North American country and a.k.a. the High-tech Capital of Canada - held its 32nd Annual Business Excellence Awards ceremony in highlight of rising, reputable, local businesses’ and organizations’ entrepreneurial spirit, ingenuity, and success. We want to congratulate Callnovo Contact Center for becoming a top 3 finalist in the Global Business Excellence category this year. Take a look inside to learn more about this highly-anticipated ceremony and to read about Callnovo's exciting participation in the grand event.
Read MoreCallnovo Proudly-receives Finalist Spot in Markham’s Annual Business Excellence Awards (32nd)
HIPAA Call Center Requirements & How to Choose a HIPAA Compliant Call Center
As hospital admissions, physician visits, doctors visits, healthcare insurance claims, etc. rise, it’s direly-important to ensure the confidentiality of patients’ healthcare records and data. If your healthcare business is planning on outsourcing, then you should choose a viable HIPAA compliant call center. Check out our guide to help you make the right decision.
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12 Help Desk Metrics & Help Desk Performance Metrics to Ensure Stellar Customer Engagement
By understanding, training, and having your help desk technicians put into practice key help desk metrics & help desk performance metrics, your global brand can orient itself on its CS / TS team(s)’ efficiency & service performance – as well as improve upon them – to effectively-ensure customer-centric service that leads to long-term customer base growth, customer retention, and brand loyalty. Check out Callnovo's guide to help you successfully-meet consumers’ / end-users' high service expectations, increasing your long-term global sales success.
Read More12 Help Desk Metrics & Help Desk Performance Metrics to Ensure Stellar Customer Engagement
Foodservice Industry Pain Points and the Strong Advantage of Callnovo’s Customer Service Outsourcing Solutions
While restaurant chains/delivery service businesses recover this year following a 3-year long pandemic, restaurant owners/managers are plagued with labor, operational, and logistics challenges that limit the quality of customer experiences (CX); our very own Callnovo already supports the industry with top-tier multilingual, omnichannel customer service outsourcing solutions that help the foodservice industry to handle such pain points and in-turn create quality customer satisfaction that enhances their brand reputation and brand loyalty, ensuring strong competition in the sales market.
Read MoreFoodservice Industry Pain Points and the Strong Advantage of Callnovo’s Customer Service Outsourcing Solutions
Callnovo’s Expertise in Global Tech Support Outsourcing for the Emerging Technology Industry
As the tech industry paves the way with new technological inventions not yet commonly seen or used - such as virtual reality, augmented reality, and mixed reality - international consumers are finding more enhanced, enjoyable ways to learn, grow, and enjoy life; with such technological advancement and the opportunity to provide out-of-this-world customer experiences, Callnovo is on the frontlines with next-level tech support outsourcing solutions that meet customers’ advancing customer service/technical support needs, creating a growing customer loyalty and brand image that further enhances tech companies’ competitive drive in the global market.
Read MoreCallnovo’s Expertise in Global Tech Support Outsourcing for the Emerging Technology Industry
Metaverse CX: Callnovo’s Remote Customer Service Empowers US Real Estate Company, eXp Realty
In 2021, Facebook - now Meta - broke technological advancement with the revelation of the Metaverse; now, global businesses - like eXp Realty - can use such virtual technology to create advanced client experiences - breaking the competition. Find out Callnovo is helping business to use such virtual reality to their brand advantage by enhancing metaverse CX, leading to a fruitful brand legacy.
Read MoreMetaverse CX: Callnovo’s Remote Customer Service Empowers US Real Estate Company, eXp Realty
Canadian eCommerce Market: Tips for Go Global Ecommerce Businesses
As an economically-developed country in North America, Canada's e-commerce industry is booming now more than ever; to take advantage of such a ripe opportunity to expand into its ever-the-more-significant Canadian ecommerce market, it is important for global corporations and Fortune 500 companies to provide native bilingual French/English customer service and tech support that resonates with Canadian consumers. Because Callnovo excels in multilingual customer service - specifically in both local languages - providing superb customer engagement that meets Canadian customers' needs has never been more effective. Your business is guaranteed to worthily meet its competition in the French e-commerce market, providing a strong opportunity for long-term sales success.
Read MoreCanadian eCommerce Market: Tips for Go Global Ecommerce Businesses
Callnovo’s Powerful International Toll-Free Service (ITFS) Strategy for Businesses
For brands that want to open more opportunities for global customers to contact them regarding their products and services, an international toll-free number (ITFN) is a vital solution - offering efficient, rapid service that not only increases sales, but that also gives customers peace of mind. With Callnovo's cost-efficient, reliable hosting and application of 800-phone numbers, that peace of mind that customers receive can be a key player in the promotion of pleasant customer experiences, bringing stronger brand loyalty that secures long-term financial success.
Read MoreCallnovo’s Powerful International Toll-Free Service (ITFS) Strategy for Businesses
The Importance of an Omni-Channel Contact Center to a Brands’s Global Strategy
For globally-expanding eCommerce brands looking to effectively increase their customer base and competitive drive in the international market - especially in the US and UK sales markets - omni-channel customer service is an integral part of reaching customers where they're at; with Callnovo - a omni-channel contact center's - prominent multichannel service, along with its experienced global customer service team, brands can ensure seamless, efficient customer engagement that effectively meets their consumers' needs in such a way that pleasant customer experiences are created, enhancing their brand image and creating long-term sales success.
Read MoreThe Importance of an Omni-Channel Contact Center to a Brands’s Global StrategyEmbark on a 7-Day Journey with Our Contact Center Platform. Try HeroDash for Free Today!
Canada Headquarters
Suite 1108, 3601 Highway 7 East
Markham, ON L3R 8X6
Canada
Markham, ON L3R 8X6
Canada
China Headquarters
Room 1803, Shen Lan Shi Dai Building
Baling Middle Road, Yueyanglou District Yueyang City, Hunan Province, China, 414000.
Baling Middle Road, Yueyanglou District Yueyang City, Hunan Province, China, 414000.
Shenzhen TR&D Operation Center
No. 9988, Shennan Avenue
Nanshan District, Shenzhen, Guangdong
China, 518000
Nanshan District, Shenzhen, Guangdong
China, 518000
Bolivia Operation Center
Torre Las Americas, Av. Arce 2433
La Paz, Bolivia
La Paz, Bolivia
Nicaragua Operation Center
Suite 502 , Piso 5
Managua, Nicaragua, 14038
Managua, Nicaragua, 14038
Philippines Operation Center
Maharlika Highway Cabanatuan City
Nueva Ecija, Philippines 3100
Nueva Ecija, Philippines 3100