Many businesses are in need of additional customer service representatives, after hours message takers, and other basic assistance for customers who call in or want to place an order over the phone. By partnering with an eCommerce call center, you have access to all of the phone support you need without going over-budget.
The Benefits of Working with an After-Hours eCommerce Call Center
There are many different benefits businesses can take advantage of by working with an after-hours call center such as Callnovo. We focus specifically on the eCommerce industry and understand your specific business needs.
Businesses Can Have Dedicated Agents
Callnovo offers two levels of agents: shared and dedicated. Shared agents work for more than one client, while dedicated agents only work for a single client. Dedicated agents are able to learn more about their client and can often provide more detailed services. Shared agents, on the other hand, offer more budget-friendly solutions.
Accept International Calls
For companies with customers outside of the U.S., our eCommerce call center can accept international calls from anywhere in the world. The agents at Callnovo are trained to understand how different cultures interact so they can treat all callers with respect. We also offer Spanish speaking agents to assist callers from countries such a Mexico, South America, and Spain.
Dedication to Quality
When a call center answers after-hours calls for clients, those clients expect agents to provide a certain level of quality. If they do not, it’s possible the client will lose costumers or orders. We have a number of experienced call center managers on staff who review calls, provide training opportunities, and work to improve standards center-wide to always provide the best services possible.
We Accept Projects of All Sizes
Whether you simply need a few shared agents to take calls for your business after hours or need a team of dedicated representatives to handle customer service and take orders, Callnovo is here for you. We can provide you with as many agents as you need to fully support your company outside of your normal business hours.
Scalability Is a Must
While your call volume may start out small, you may plan on growing your business quickly. Our services scale with your needs. While you may only need one agent to start with, you may need a dedicated team within a year. That’s not a problem with Callnovo. We can add additional agents as needed or scale back your team if you decide to reduce your services.
Need to offer phone support during the night or early in the morning? Our team works around the clock and can provide after-hours support at any time.
Save Money without Reducing Your Services
Working with an eCommerce call center can save you money without reducing the services you offer. By working with Callnovo’s team of experienced call center representatives, you won’t have to hire additional employees or creating your own call center. Our team offers high-quality services at an affordable price. Contact Callnovo today to learn more about what we can do for you.