Is It Essential for a Call Center Service Provider to Have Local Service Experience in the Country the Business is covering?
Outsourcing your customer service, technical support or telemarketing to a call center can be beneficial in a number of ways, particularly in terms of cost savings. But should you take the chance of hiring just any overseas bilingual call center,…
3 Ways to Future-proof Your Call Center
The need to future-proof your call center is a necessity given the scale at which technology has been developing. The internet has made it possible for customers to independently learn more about products and services, which, in turn, means that…
How Important is it for a Call Center Service Vendor to Have a Workforce Management Software?
For an inbound call center to remain profitable, it must maintain a high level of operational efficiency. This is particularly important when it comes to 24×7 call center operations. Workforce management solutions enable contact centers to manage their human resources…
4 Reasons Why Outsourcing is a Good Business Decision
In the past, outsourcing to a call center was frowned upon, as people believed that it simply was not necessary and was nothing more than a cheap tactic designed to save money. Nowadays, outsourcing is considered an important part…
The Crucial Role of Customer Service in Every Business’ Success
Competition is forcing businesses to go to higher and higher levels. Customers expect the products/services to be of top-quality and to ensure this; businesses are going beyond customer expectations. A Customer Care Call Center is one of the measures that…
The Importance of Customer Service and the Benefits of Outsourcing
No matter if you own a small family company or a multi-billion dollar corporation, only one person is irreplaceable to your business and that is the customer. In order to succeed in the free market, a business should not only…
Benefits of a Bilingual Call Center
Thanks to advanced technology, today’s businesses are able to operate on a global scale and are no longer hindered by the geographical limitations that once plagued them in the past. Now, companies can easily expand their reach to include…
Why Outsourcing to a Philippines Call Center is a Smart Business Decision
We’ve all heard the well-worn clichés about the infamous Indian call center agents. Sure, they may answer and introduce themselves with a common American name, but the tell-tale accent is unmistakable. This, among many other reasons, is why so many…
In-House vs. Outsourced Call Center – Which Should You Choose?
As your business grows or you expand into other areas, the time may very well come when assembling a dedicated call center to handle customer care just makes good business sense. Making this decision comes with its own set of…
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Canada Headquarters
Suite 1108, 3601 Highway 7 East
Markham, ON L3R 8X6
Canada
Markham, ON L3R 8X6
Canada
China Headquarters
Room 1803, Shen Lan Shi Dai Building
Baling Middle Road, Yueyanglou District Yueyang City, Hunan Province, China, 414000.
Baling Middle Road, Yueyanglou District Yueyang City, Hunan Province, China, 414000.
Shenzhen TR&D Operation Center
No. 9988, Shennan Avenue
Nanshan District, Shenzhen, Guangdong
China, 518000
Nanshan District, Shenzhen, Guangdong
China, 518000
Bolivia Operation Center
Torre Las Americas, Av. Arce 2433
La Paz, Bolivia
La Paz, Bolivia
Nicaragua Operation Center
Suite 502 , Piso 5
Managua, Nicaragua, 14038
Managua, Nicaragua, 14038
Philippines Operation Center
Maharlika Highway Cabanatuan City
Nueva Ecija, Philippines 3100
Nueva Ecija, Philippines 3100