
The Benefits Of WeChat Official Account For Your Business In China
What is WeChat official account? WeChat official account is a special type of account on the WeChat platform launched in 2012. Companies use these accounts to get in touch with their customers, both actively and passively. Marketing, sales of physical…

Why you should consider WeChat official account for business in China?
For a WeChat user, adding an official account is practically the same as adding a friend. Users can also send messages to official accounts in the same way as their friends. This creates interesting opportunities to use WeChat official account…

How to successfully manage your WeChat official account in China?
As we have explored, WeChat official account is a very powerful tool for growing your business in China but it is also a complex and very different digital eco-system to be working in. Partnering with a local specialist is key. We…

7 Key Call Center Metrics for E-Commerce Business
A call center can help your e-commerce business to flourish. Setting up a clear point of contact and advertising the number to call if your visitors have any questions or just need a little assistance can be the difference between…

How multilingual tech support can break language barriers and deliver exceptional customer satisfaction
According to a 2011 European Commission study, 42% of consumers admitted that they would never buy products and avail services in other languages. This fact highlights the indisputable importance of language and how it can either make or break your…

Outsourcing is your business’ best chance to conquer the Korean market
South Korea has been an Asian economic superpower for many decades and it’s not surprising that thousands of investors from all over the world have found refuge in the country’s stable economy and interesting market. While some of the growing…

The most productive and efficient businesses have one thing in common: excellent inbound customer service – Here’s Why
Outsourcing to an inbound contact center to manage your company’s customer services can greatly increase your chances of raking in more profits. However, many organizations have failed to recognize the growing importance of this approach – at least not until…

Top roles of a real estate virtual assistant and why you need one
For many real estate agents, being successful in a highly competitive industry is a long and bumpy ride. In fact, those who are already at the top know exactly how they have sacrificed a great deal of their time and…

Why Your Business Needs a Global Customer Service Solution
The relationship that you build with your customers will determine how your business will fare in the most competitive industries today. In fact, several studies have proven that success comes to those who know how to value their clients, particularly…
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