
The Initial Construction of Liugong Overseas Customer Service System Has Achieved a Great Success.
On July 1, 2019, Callnovo Call Center was invited to participate in the launching of the Liugong Outsourced Thai call center held at YTK headquarters (YTK is Liugong Thailand Distributor), as the overseas multilingual one-stop customer service outsourcing provider of…

The “Black Friday” after-sales tide is approaching, how should Chinese cross-border sellers achieve a perfect ending?
“Black Friday,” the most prominent shopping carnival in the Atlantic. It is not only the last chance for local traditional retailers to improve their annual sales performance, but also an important day for Chinese export cross-border e-commerce sellers to look…

How to help you implement remote assistant services quickly and efficiently?
Global Real Estate Virtual Assistant Interview—Seek the promise of outsourcing and enjoy the quality of service! Hello everyone, welcome to Callnovo’s global multilingual customer service outsourcing center. I am the moderator Hannah. Everyone who knows Callnovo’s, understands that in addition to providing…

What is CSAT And How Can It Help Your Business to Thrive?
In an age where the average service provider or freelancer flings out acronyms at confusing speed, it can be hard to keep track of what they all mean. CSAT is short for customer satisfaction and this measurement system is particularly…

[Case Study] How can the future electronic component industry effectively outsource its customer service?
Review: As domestic electronic components gradually enter the era of low profits, cross-border e-commerce exports have begun to guide more and more electronic component suppliers to embrace the “Internet + industry” to enter the overseas market. By 2018, the online…

The Benefits Of WeChat Official Account For Your Business In China
What is WeChat official account? WeChat official account is a special type of account on the WeChat platform launched in 2012. Companies use these accounts to get in touch with their customers, both actively and passively. Marketing, sales of physical…

Why you should consider WeChat official account for business in China?
For a WeChat user, adding an official account is practically the same as adding a friend. Users can also send messages to official accounts in the same way as their friends. This creates interesting opportunities to use WeChat official account…

How to successfully manage your WeChat official account in China?
As we have explored, WeChat official account is a very powerful tool for growing your business in China but it is also a complex and very different digital eco-system to be working in. Partnering with a local specialist is key. We…

7 Key Call Center Metrics for E-Commerce Business
A call center can help your e-commerce business to flourish. Setting up a clear point of contact and advertising the number to call if your visitors have any questions or just need a little assistance can be the difference between…
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