“In consideration that it’s been estimated that approximately 41% of all consumers (significantly growing every year) are becoming accustomed to utilizing live web chat as their main communication method to connect with commerce and eCommerce businesses (i.e. eBay Sellers, Lazada…

“As Commerce and eCommerce (i.e. eBay Sellers, Lazada Sellers, Shopee Sellers, Online e-Commerce Store Sellers, etcetera) businesses alike – regardless of the industry – are met with new product/service demands, there’s a grand need for companies to consider the various…

“For commerce/eCommerce businesses alike, sales customers have been gradually shifting in their manner of thinking when it comes to which factors they consider as important to whether or not they’ll remain loyal to their favorite brands; compared to recent years,…

Over the past five years, live web chat — or live chat — has been increasingly becoming a mainstream and essential communication tool throughout the United States and Europe by which global consumers get in contact with eCommerce sellers for remote customer service and tech support solutions; live chat provides many key benefits to startups, small, medium, and large businesses and corporations and should be implemented as it provides high-quality customer experiences that increase customer retention rates and also create strong brand loyalty, bringing steady short-term growth and long-term success to businesses and corporations on a global level.

Due to the advancement of the Worldwide Web (WWW) and the standardization of commercial selling via the internet – eCommerce sellers have the world’s customers at their footsteps – which is causing global market competition to tighten, making it difficult for businesses to distinguish themselves from their competitors; in consideration of this, there is a desperate need for eCommerce companies to stand out on top by providing multilingual customer support that exceeds customer expectations, increasing brand recognition and customer loyalty and ensuring strong business success within the global e-Commerce market.

An inconspicuous headline related to Amazon has caused many cross-border sellers to pay serious attention, as well as dominating the news headlines of major e-commerce platforms. “Policy Update: Effective December 3, Amazon prohibits sellers from using languages or emails that…

On April 13, 2020, Amazon announced to recruit an additional 75,000 employees after hiring 100,000 new employees since March, to keep up with a coronavirus-related spike in demand. The public relations department at Amazon revealed that it will offer permanent…

Independent cross-border e-commerce sellers have entered and maintained steady growth after 2-3 years of operation. Due to the insufficient human resources to manage a global after-sales customer service team, they have been experiencing a growing pressure. The time differences between…

The cross-border e-commerce market in Southeast Asia is becoming increasingly popular. Shopee, as one of the leading e-commerce platforms in Southeast Asia, is becoming the most preferred choice for global e-commerce sellers. It covers seven major and vast markets, including…