Exhausted Agents? 5 Early Warning Signs of Call Center Burnout You Can’t Ignore
Spot early signs of call center burnout: reduced productivity, increased absences, emotional exhaustion, negativity, and physical stress symptoms.
Read MoreExhausted Agents? 5 Early Warning Signs of Call Center Burnout You Can’t Ignore
Call Center Automation Secrets: How Top Companies Cut Wait Time by 50%
Call center automation reduces wait times by 50% with AI chatbots, smart IVR, and predictive tools, improving customer satisfaction and operational efficiency.
Read MoreCall Center Automation Secrets: How Top Companies Cut Wait Time by 50%
Why 87% of SMEs Prefer Outsourced Contact Centre Services — And You Should Too
87% of SMEs choose outsourced contact center services for cost savings, better customer support, and scalability. Discover how it benefits your business.
Read MoreWhy 87% of SMEs Prefer Outsourced Contact Centre Services — And You Should Too
7 Back Office Outsourcing Strategies to Cut Costs and Boost Efficiency
Discover 7 back office outsourcing strategies to cut costs, improve efficiency, and focus on growth. Learn how to streamline operations effectively.
Read More7 Back Office Outsourcing Strategies to Cut Costs and Boost Efficiency
Looking for a Call Center Company? Here Are 8 Must-Know Selection Criteria
Discover 8 essential criteria for choosing the right call center company, from multilingual support to AI tools, ensuring top-notch customer service.
Read MoreLooking for a Call Center Company? Here Are 8 Must-Know Selection Criteria
How to Create a 5-Star Customer Service Experience in Any Industry
Create a 5-star customer service ex by personalizing interactions, training teams, and using tools like HeroDash to ensure consistent, high-quality support.
Read MoreHow to Create a 5-Star Customer Service Experience in Any Industry
Call Centres That Win Customers: 6 Secrets to Better Service
Discover 6 proven strategies for call centres to enhance customer service, boost loyalty, and create exceptional experiences with advanced tools and training.
Read MoreCall Centres That Win Customers: 6 Secrets to Better Service
Top 6 Call Center Contact Solutions to Elevate Customer Engagement
Discover 6 top call center contact solutions to boost customer engagement, streamline operations, and enhance service efficiency with advanced tools.
Read MoreTop 6 Call Center Contact Solutions to Elevate Customer Engagement
Why Your Call Center Service Might Be Costing You Sales — and How to Fix It
Poor call center service can cost you sales. Fix issues like long wait times, outdated tech, and poor training to boost customer satisfaction and profits.
Read MoreWhy Your Call Center Service Might Be Costing You Sales — and How to Fix ItEmbark on a 7-Day Journey with Our Contact Center Platform. Try HeroDash for Free Today!
Canada Headquarters
Suite 1108, 3601 Highway 7 East
Markham, ON L3R 8X6
Canada
Markham, ON L3R 8X6
Canada
China Headquarters
Room 1803, Shen Lan Shi Dai Building
Baling Middle Road, Yueyanglou District Yueyang City, Hunan Province, China, 414000.
Baling Middle Road, Yueyanglou District Yueyang City, Hunan Province, China, 414000.
Shenzhen TR&D Operation Center
No. 9988, Shennan Avenue
Nanshan District, Shenzhen, Guangdong
China, 518000
Nanshan District, Shenzhen, Guangdong
China, 518000
Bolivia Operation Center
Torre Las Americas, Av. Arce 2433
La Paz, Bolivia
La Paz, Bolivia
Nicaragua Operation Center
Suite 502 , Piso 5
Managua, Nicaragua, 14038
Managua, Nicaragua, 14038
Philippines Operation Center
Maharlika Highway Cabanatuan City
Nueva Ecija, Philippines 3100
Nueva Ecija, Philippines 3100