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The Strong Rebound of China’s Domestic Market Economy is Significantly Increasing Demand for Mandarin and Cantonese Outsourced Call Center Services

Posted:

2021-02-15
chinaeconomyoutsourced customer servicepandemic

“Despite the economic setback throughout Q1 and Q2 of 2020, China’s domestic economy has been largely brought under control and has even strongly rebounded as of the end of the 4th financial quarter of last year, 2020, creating a significantly increase in demand for outsourced call center customer service and tech support in the Chinese Mandarin and Cantonese languages.”

China’s Domestic Economy: A Strong Post-Pandemic Rebound

There has been no doubt that the COVID-19 pandemic has had a deliberating effect on global economies; authorities worldwide had to implement lockdown measures to curb the spread of the disease which brought a halt to global economic activity. Furthermore, businesses had been forced to reduce operations or even shutdown – and, within the services industry especially, companies were amongst the hardest hit, severely hindering economic growth. Despite the pandemic’s effect, China’s economy continues to recover at a significant rate and even shown a robust gross domestic product (GPD) growth in 2020’s Q4 of 4.9%, bringing its GPD to 6.5%, beating market expectations, and making China’s economy one of the few in the world to record significantly positive growth despite the pandemics gruesome effects.

According to a third-party research organization, the retail sales sector found strong growth (September 2020) by 3.3.% percent as opposed to a year earlier, indicating the fastest growth since December 2019; likewise, industrial output showed an increase of 6.9% after a 5.6% increase in August 2020, indicating that the factory’s sector recovery was also sustaining its momentum. In addition to the growth found by the Chinese retail sales and industrial sectors, it has also been forecast that China’s economy is expected to overtake the U.S. economy in terms of the dollar by 2028 – five years shorter than was expected a year ago – due to the fact that China has been successfully weathering the COVID-19 pandemic better than the Western hemisphere according to a report by the Centre for Economics and Business Research; the Centre for Economics and Business Research’s World Economic League Table proposes that China’s economy could become a high-income economy as early as 2023 – and, it could even double in size by 2035 under the Chinese government’s new Five-Year Plan which the Chinese President, Xi Jinping, has determined as the end of an aim to achieve modern socialism within 15 years.

China’s Domestic Economy: A Significant Increase in Demand for Mandarin and Cantonese Outsourced Call Center Services

With China’s domestic economy successfully rebounding despite the losses that have been caused as a result of the coronavirus pandemic, there has been a significant increase in demand for outsourced call center customer service and tech support via the Mandarin and Cantonese native languages; the official Mandarin language is spoken by more than 955 million people throughout China’s Mainland and China’s Taiwan out of a total Chinese population of approximately 1.21 billion people – while Cantonese is spoken by an approximate total of 60 million people throughout the Southern Province of Guangdong (Canton) and China’s Hong Kong.

The Demand for Mandarin and Cantonese Outsourced Call Center Services: The “N” Brand as a Case Highlight

Please note: Our confidentiality agreement with this specific client
does not permit us to provide the client’s actual name.

With the growth of China’s economy, as well as the sustenance of its retail sales and industrial sectors, the demand for outsourced call center customer service and tech support in the Mandarin and Cantonese languages is significant considering that Chinese consumers are spending money on products and services; Callnovo’s “N” brand – a conglomerate in the technology industry – has been taking advantage of the Chinese economy’s growth by successfully collaborating with our very own Callnovo Contact Center to provide a global connectivity offering that enables an ecosystem of internet services and solutions while enhancing airline passengers’ user experiences. Due to the fact that the airline industry has seen the percentage of fliers within the Chinese economy maintain pre-pandemic passenger traffic up to 94.5 percent, the “N” brand has specifically started to collaborate with our outsourced customer service and tech support call center so that they could provide for airline passengers through our expert customer service team reliable and professional customer service via the English, Mandarin, and Cantonese languages that meets their consumers’ high satellite-based WiFi expectations. Callnovo has been able to help the “N” brand provide internet consumers high-quality customer service that enhances their flight experiences throughout Mainland China, China’s Hong Kong, and China’s Taiwan by first activating and hosting inbound global 800 and 400 customer service phone numbers for the brand, opening up 24/7/365 phone lines so that the brand’s internet users don’t miss out on high-quality customer service and can contact with the brand at all times. Furthermore, Callnovo has provided for the “N” brand a professionally-recorded cloud-based Interactive Voice Response (IVR) phone system in the English, Mandarin, and Cantonese languages so that consumer inquiries could be rapidly routed in order to mitigate the lowering of caller abandon rates and therefore improve customer satisfaction experiences; the phone system is hosted via our very own Cloud Phone and CRM system throughout Asia’s cloud service in order to ensure the most optimal phone signal performance. With the expert customer service outsourcing strategy that we have provided, the “N” brand has been able to utilize professional live customer service agents with a dedicated team leader to provide 24/7/365 customer service and tech support in English, Mandarin, and Cantonese – superbly fulfilling the following duties: pre-boarding inflight Wi-Fi inquiry resolution, in-flight Wi-Fi troubleshooting and device compatibility inquiry respondence, account-related inquiry respondence, passenger complaint resolution, resolution of credit issues or fee refunds, and the timely escalation of special cases to the brand’s headquarters.

In conclusion, as China’s economy – the second largest in the world and slowly contending to become the most successful economy ahead of the United States’ economy – maintains its control and significantly rebounds from the effects of the COVID-19 virus’ pandemic, Callnovo Contact Center has been continuing to provide for brands such as the “N” brand exceptional multilingual outsourced customer service and tech support in more than 35+ languages (English, Spanish, Mandarin / Cantonese, French, Indonesian, Japanese, Korean, Russian, German, Turkish, Arabic, Portuguese – amongst others) that enhances customers’ service experience in such a way that they continue to purchase goods and services from the same businesses and corporations, securing companies’ strong competitive edge in the global market against competitors and also promoting an increasingly strong sales growth that brings long-term financial success and security.

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