Tag bolivia

Bolivia’s Technical Support Outsourcing: A Big 3-step Strategy for Global Expansion and Competitive Advantage

A technical support outsourcing agent smiles for the camera as they talk with a Spanish-speaking customer from United States that needs after-sales support regarding the installation of their solar panel; as a result of the strong CX that such a troubleshooting agent ensures, the solar panel & energy converter business which has their HQ in Australia is able to enjoy successful global expansion to the U.S. and build a stronger brand image and long-term business success.
Did you know that Bolivia emerges as a significant player in the realm of technical support outsourcing solutions? Since 2020, the Bolivian tech industry has witnessed an annual growth rate of 15%, placing Bolivia at the forefront of the global outsourcing market (technical support outsourcing & customer service outsourcing) and making it a strategic destination for your global business to capitalize on cost-effective, high-quality technical support services. Take a look inside our comprehensive guide to learn more about the strategical significance of outsourcing technical support to Bolivia and how it can serve as a catalyst for your global business' overseas markets expansion/global expansion and why it should be on your radar.

English Customer Service Outsourcing within the Plurinational State of Bolivia in South America: the Advantage and Process of Recruiting Highly-proficient Bilingual Bolivian English/Spanish Speakers

A picture of our TP-Link English customer service outsourcing team that is smiling under the leadership of Callnovo Bolivia's Operations Manager, Pablo Peñaloza, because they have received and maintained the award for Best TP-Link Service Provider since 2019 up until the present (2020).
Right in the heart of La Paz, Bolivia – the seat of the Bolivian government – Callnovo Contact Center's Bolivian call center team taps into the advantage of the English literacy success of Bolivian students to hire highly-proficient English language speakers for English customer service outsourcing via a well-developed recruitment process so as to provide exceptional customer service that helps businesses to build a stronger brand reputation and increment their sales success through a greater competitive advantage in the global market.

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