7 Multilingual Call Center Services Advantages for Businesses Expanding Globally (Part 2 of 2)

An omnilingual call center services CSR smiles for the camera; in the background, you can see two bubbles - one showing a global customer, and one showing a globe - demonstrating how outsourced contact centers ensure brand growth and sales market domination for brands that utilize such services to build rapport & trust with global customers.

Multilingual call center services ensure your go global brand successfully-meets global customers’ service expectations through localized pre-sales & after-sales support that breaks language barriers, securing seamless, enjoyable CX that encourages long-term customer retention and brand ambassadorship. Check out Callnovo’s part 2 of their series on omnilingual call center services for global expansion where you’ll learn about localized language services advantages that’ll help your brand successfully-penetrate foreign sales markets and augment your long-term brand growth and sales success by leaps and bounds.

Multilingual Call Center Services for Global Business Expansion (Part 1 of a Part-2 Series)

An omnilingual call center services CSR smiles for the camera; in the background, you can see a globe - demonstrating how outsourced contact centers can ensure brand growth and sales market domination for brands that utilize such services to build rapport & trust with global customers.

With multilingual call center services, your go global brand has the unprecedented opportunity to meet global customers’ service expectations through native language-based pre-sales & after-sales support that breaks language barriers and secures seamless customer engagement experiences that make high-quality CX a reality. Check out Callnovo’s part 1 of their 2-part series on omnilingual call center services for global expansion where you’ll learn about localized language services – as well as what to consider when deciding on such services.

How an Omnichannel eCommerce Strategy can Boost your eCommerce Seller’s Global Sales

An infograph demonstrates two customer service reps providing superb omnichannel customer support in accordance with their eCommerce Seller's omnichannel eCommerce strategy.

As global economies continue to reap from post-COVID (or close to post-COVID) eCommerce boosts, an omnichannel eCommerce strategy is vital in boosting your e-Commerce seller’s global product/service sales, allowing you to find strong, long-term global market sales gains – as well as augment your eCommerce Seller’s global brand reputation & customer loyalty; check out Callnovo’s detailed guide on how to make that to happen and take your global eCommerce sales to the next level.

eCommerce Outsourcing/eCommerce Customer Service Outsourcing Best Practices to Ensure Stronger Customer Loyalty

This vector on eCommerce customer service outsourcing best practices demonstrates various functions that outsourced e-Commerce customer service representatives fulfill - such as: pre-sales/post-sales customer engagement, customer review management & maintenance, omnichannel customer contact, demographics, etc.

As 2022 comes to an end – and as global economies continue to gain ground in terms of growth as a result of increasing eConmerce sales – it cannot be stressed enough how important it is for your global eSeller to consider the advantages of eCommerce outsourcing; check out our guide on its advantages – as well as key eCommerce outsourcing best practices – so that your business can augment its long-term brand loyalty and gain an edge in the global competitive sales market(s) – leading to strong financial success and a grand, long-term brand legacy.

Dental Office HIPAA Compliance 2022: Part 2 of our Detailed Guide to 10 Best Practices

A dentist carefully-reviews with the wife of the man receiving dental care via a dental assistant in the dental room in the background his current dental situation and what treatment options are available; the dentist takes care to follow dental office HIPAA compliance best practices while sharing such patient data.

Last week, we began a 2-part series on dental office HIPAA compliance (2022/2023) & best practices so you can uphold dental patient data confidentiality according to the Health Insurance Portability and Accountability Act (HIPAA); after having covered the gravity of healthcare data breach frequencies since 2020, we’d like to re-iterate the cruciality of keeping dental […]

Dental Office HIPAA Compliance 2022: Part 1 of our Detailed Guide to 10 Best Practices

Digital dental office patient health data is being shown with a security shield in the middle of the patient profile, demonstrating how dental office HIPAA compliance protects dental patient data from being breached, offering patients ease of mind and heart.

Within the healthcare industry, patient data confidentiality is extremely vital. Recently, Callnovo wrote on benefits of HIPAA compliance for healthcare patients whereby it’s mentioned security concerns regarding personal data confidentiality breaches is a real problem, stating: “within the United States alone, healthcare data breach costs have risen by ~42% since 2020 – accounting for ~US$ […]

Callnovo Proudly-receives Finalist Spot in Markham’s 32nd Annual Business Excellence Awards

Markham’s mayor, Frank Scarpitti, congratulated Callnovo in Markham’s Annual Business Excellence Awards ceremony for becoming a finalist out of 11,000+ businesses in Markham; he invited Callnovo's CEO, Jackie Xu, up to the podium to exchange a few words.

Markham, Ontario, Canada – one of the fastest-growing cities in the North American country and a.k.a. the High-tech Capital of Canada – held its 32nd Annual Business Excellence Awards ceremony in highlight of rising, reputable, local businesses’ and organizations’ entrepreneurial spirit, ingenuity, and success. We want to congratulate Callnovo Contact Center for becoming a top 3 finalist in the Global Business Excellence category this year. Take a look inside to learn more about this highly-anticipated ceremony and to read about Callnovo’s exciting participation in the grand event.

HIPAA Call Center Requirements & How to Choose a HIPAA Compliant Call Center

The word "HIPAA" is shown with the caption, "Health Insurance Portability and Accountability Act;" the reference is to how HIPAA rules & regulations under key HIPAA call center requirements protect healthcare data from unauthorized personnel access, ensuring that the risk of an unlawful data breach is kept low.

As hospital admissions, physician visits, doctors visits, healthcare insurance claims, etc. rise, it’s direly-important to ensure the confidentiality of patients’ healthcare records and data. If your healthcare business is planning on outsourcing, then you should choose a viable HIPAA compliant call center. Check out our guide to help you make the right decision.

9 Benefits of HIPAA Compliance for Healthcare Patients

A doctor and nurse carefully review medical information, taking care not to accidentally release such healthcare patient data to unauthorized personnel - thus taking advantage of the benefits of HIPAA compliance.

With rising hospital admissions, physician & doctor visits, and healthcare insurance claims, it’s not just sufficient for healthcare providers to provide stellar patient care – but, it is becoming increasingly-important that they do what’s necessary to protect patient data; within you’ll find out about the benefits of HIPAA compliance to ensure your healthcare business brings higher quality of life, as well as ease of mind and peace, to your patients.

An Informative Guide to Choosing a Customer Service Call Center/Contact Center for Meeting Outsourcing Needs

A customer service rep provides superb, quality remote customer service support to inbound/outbound callers and live chat customers; these are qualities that are key to choosing a customer service call center.

As go-global businesses look to successfully-expand to new sales market niches so they can find global market success and dominate competitors, it’s important to consider call center outsourcing as a viable means of making that mission & vision a reality. Check out Callnovo’s informative guide to choosing a customer service call center, detailing what to look for in a contact center – as well as tips on how to choose the right one – all to the aim that you can make the best decision and begin to increase your brand growth and global reputation.