Four Major Limitations and Solutions for After-Sales Customer Service for Cross-Border E-Commerce Independent Sellers in 2020

Independent cross-border e-commerce sellers have entered and maintained steady growth after 2-3 years of operation. Due to the insufficient human resources to manage a global after-sales customer service team, they have been experiencing a growing pressure. The time differences between countries? Non-native languages? Cross-cultures? Overseas communication platforms? Management personnel? Reporting software? Quality control measures? It […]

Five Key Soft Skills E-Commerce Customer Service Team Should Master

On April 13, 2020, Amazon announced to recruit an additional 75,000 employees after hiring 100,000 new employees since March, to keep up with a coronavirus-related spike in demand. The public relations department at Amazon revealed that it will offer permanent and full-time positions to these temporary positions to stay on post-pandemic. E-commerce has continued to […]

How IVR has Evolved from Traditional Button-based Menu Mazes to Natural Voice Navigation to Enhance Overseas Customer Service Experience via Toll-Free Numbers

Regardless of whether cross-border e-commerce enterprises or SMEs, products that are sold to the US market through online marketplaces, for instance Amazon or independent e-commerce sites, are required to be equipped with an English after-sales customer service system to meet the demands of the local market. In the era of global Mobile Internet and social […]

The Key to Enhance Brand Image for Overseas Security Industry Through Outsourcing Customer Service for Long-Term Stability and Consistency

The security service industry was originated in the United States in the early years. After half a century of industry development and evolution, it has gradually developed into a mature industry globally. The security market worldwide has an annual growth of 10 percent during 2016-2018 and a total of US$ 275.8 billion by 2018. In […]

In Pandemic, The Secret of Chinese Medical Suppliers Initiating Overseas After-Sales Customer Service Solution for in 2 Weeks

Introduction: With the global pandemic outbreak, countries are waiting for Made in China! COVID-19 related-medical apparatus and supplies, for instance, test agents, surgical masks, goggles, gloves, protective clothing, ventilators, disinfectants, and thermometers have exponential growth in sales. They are exported and sold on worldwide e-commerce platforms, for instance, Amazon, Walmart, and Shopify. This has even […]

Utilizing CRM and Toll-Free Numbers can Encourage 5-Star Amazon Feedback Ratings and Improve Customer Reviews for Cross-Border Sellers

An inconspicuous headline related to Amazon has caused many cross-border sellers to pay serious attention, as well as dominating the news headlines of major e-commerce platforms. “Policy Update: Effective December 3, Amazon prohibits sellers from using languages or emails that incentivize positive reviews or feedback!” Even stated, “Amazon has restricted seller communication with customers, making […]

News | The Ultimate Outsourcing Guide to Enter the International Market for Chinese Innovative Technological Brands at CES Las Vegas 2020

The annual Consumer Technology Exhibition CES (January 7-10, 2020) held in Las Vegas, US, has officially ended on January 10, 2020. CES is a global leading platform for all those who thrive on the business of consumer technologies and innovative products, also a significant opportunity for next-generation innovations to be introduced to the global marketplace. […]

Why Work With An eCommerce Call Center?

Many businesses are in need of additional customer service representatives, after hours message takers, and other basic assistance for customers who call in or want to place an order over the phone. By partnering with an eCommerce call center, you have access to all of the phone support you need without going over-budget. The Benefits […]

The “Black Friday” after-sales tide is approaching, how should Chinese cross-border sellers achieve a perfect ending?

“Black Friday,” the most prominent shopping carnival in the Atlantic. It is not only the last chance for local traditional retailers to improve their annual sales performance, but also an important day for Chinese export cross-border e-commerce sellers to look forward to, due to the change in the global consumer shopping model, especially for inexperienced […]