Independent cross-border e-commerce sellers have entered and maintained steady growth after 2-3 years of operation. Due to the insufficient human resources to manage a global after-sales customer service team, they have been experiencing a growing pressure. The time differences between countries? Non-native languages? Cross-cultures? Overseas communication platforms? Management personnel? Reporting software? Quality control measures? It […]
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Five Key Soft Skills E-Commerce Customer Service Team Should Master
On April 13, 2020, Amazon announced to recruit an additional 75,000 employees after hiring 100,000 new employees since March, to keep up with a coronavirus-related spike in demand. The public relations department at Amazon revealed that it will offer permanent and full-time positions to these temporary positions to stay on post-pandemic. E-commerce has continued to […]
How IVR has Evolved from Traditional Button-based Menu Mazes to Natural Voice Navigation to Enhance Overseas Customer Service Experience via Toll-Free Numbers
Regardless of whether cross-border e-commerce enterprises or SMEs, products that are sold to the US market through online marketplaces, for instance Amazon or independent e-commerce sites, are required to be equipped with an English after-sales customer service system to meet the demands of the local market. In the era of global Mobile Internet and social […]
The Key to Enhance Brand Image for Overseas Security Industry Through Outsourcing Customer Service for Long-Term Stability and Consistency
The security service industry was originated in the United States in the early years. After half a century of industry development and evolution, it has gradually developed into a mature industry globally. The security market worldwide has an annual growth of 10 percent during 2016-2018 and a total of US$ 275.8 billion by 2018. In […]
In Pandemic, The Secret of Chinese Medical Suppliers Initiating Overseas After-Sales Customer Service Solution for in 2 Weeks
Introduction: With the global pandemic outbreak, countries are waiting for Made in China! COVID-19 related-medical apparatus and supplies, for instance, test agents, surgical masks, goggles, gloves, protective clothing, ventilators, disinfectants, and thermometers have exponential growth in sales. They are exported and sold on worldwide e-commerce platforms, for instance, Amazon, Walmart, and Shopify. This has even […]
Utilizing CRM and Toll-Free Numbers can Encourage 5-Star Amazon Feedback Ratings and Improve Customer Reviews for Cross-Border Sellers
An inconspicuous headline related to Amazon has caused many cross-border sellers to pay serious attention, as well as dominating the news headlines of major e-commerce platforms. “Policy Update: Effective December 3, Amazon prohibits sellers from using languages or emails that incentivize positive reviews or feedback!” Even stated, “Amazon has restricted seller communication with customers, making […]
News | The Ultimate Outsourcing Guide to Enter the International Market for Chinese Innovative Technological Brands at CES Las Vegas 2020
The annual Consumer Technology Exhibition CES (January 7-10, 2020) held in Las Vegas, US, has officially ended on January 10, 2020. CES is a global leading platform for all those who thrive on the business of consumer technologies and innovative products, also a significant opportunity for next-generation innovations to be introduced to the global marketplace. […]
[Case Study] How can the future electronic component industry effectively outsource its customer service?
Review: As domestic electronic components gradually enter the era of low profits, cross-border e-commerce exports have begun to guide more and more electronic component suppliers to embrace the “Internet + industry” to enter the overseas market. By 2018, the online trading model has become an important development direction and trend in the field of electronic components […]
Are Cross-Border E-Commerce COD Orders Still Being Distributed Blindly?
COD (CASH ON DELIVERY), commonly known as ” CASH ON DELIVERY.” COD has appeared frequently in the e-commerce industry in recent years, especially in cross-border export of e-commerce. Based on the low penetration rate of online payment in emerging markets, when the profit margin of some e-commerce sellers on third-party platforms is thin as a blade […]
Chinese pet products cross-border e-commerce fully enter the US market
The “US priority” policy is bringing further uncertainty to the world and the US economy. American economists predict that if the United States implements the tariff increase on Chinese goods in full, it will lead to a 25% increase in the cost of daily consumption for locals in the United States. American residents might need […]
Why Work With An eCommerce Call Center?
Many businesses are in need of additional customer service representatives, after hours message takers, and other basic assistance for customers who call in or want to place an order over the phone. By partnering with an eCommerce call center, you have access to all of the phone support you need without going over-budget. The Benefits […]
How to help you implement remote assistant services quickly and efficiently?
Global Real Estate Virtual Assistant Interview—Seek the promise of outsourcing and enjoy the quality of service! Hello everyone, welcome to Callnovo’s global multilingual customer service outsourcing center. I am the moderator Hannah. Everyone who knows Callnovo’s, understands that in addition to providing dedicated professional, flexible, and personalized multilingual customer service and technical support solutions to small and […]
The “Black Friday” after-sales tide is approaching, how should Chinese cross-border sellers achieve a perfect ending?
“Black Friday,” the most prominent shopping carnival in the Atlantic. It is not only the last chance for local traditional retailers to improve their annual sales performance, but also an important day for Chinese export cross-border e-commerce sellers to look forward to, due to the change in the global consumer shopping model, especially for inexperienced […]
