Despite the COVID-19 pandemic, China’s economy has been rebounding, creating demand for outsourced customer service in the Mandarin and Cantonese languages which Callnovo Contact Center continues to successfully provide.
With Callnovo Contact Center’s Global Omnichannel SaaS Customer Relationship Management (CRM) platform, successful integration into foreign markets is guaranteed – ensuring global eCommerce brand reach, strong customer acquisition, and long-term customer retention.
Due to global consumers’ broad usage of social media, eCommerce sellers have an unprecedented opportunity to utilize social media for their brands’ growth as they can reach global customers more easily and thereby strengthen their brands’ recognition, increase customer acquisition, and also increment customer retention and customer loyalty.
In today’s internet -saturated world, it is crucial for eCommerce businesses to follow eCommerce customer service best practices if they are going to keep their brand reputability clean, their customer acquisition increasing, and their customer retention high.
Within the global eCommerce market, businesses that provide exemplary customer service support can securely break the competition and find long-term sales success – well above their competitors.
Live web chat provides eCommerce sellers unprecedented sales growth and financial stability – especially within the competitive European and U.S. markets.
The cross-border e-commerce market in Southeast Asia is becoming increasingly popular. Shopee, as one of the leading e-commerce platforms in Southeast Asia, is becoming the most preferred choice for global e-commerce sellers. It covers seven major and vast markets, including Malaysia, Thailand, Taiwan, Indonesia, Vietnam, and the Philippines. It has a splendid variety of products, […]
Cross-border e-commerce sellers who are committed to the branding, digitalization, and globalization of Chinese enterprises have already possessed prospective awareness and have deployed overseas customer communication solutions in advance that enhance their brands’ global customer experience. Callnovo Contact Center – a global operation team for customer service outsourcing solutions – is dedicated to bringing high added-value […]
Independent cross-border e-commerce sellers have entered and maintained steady growth after 2-3 years of operation. Due to the insufficient human resources to manage a global after-sales customer service team, they have been experiencing a growing pressure. The time differences between countries? Non-native languages? Cross-cultures? Overseas communication platforms? Management personnel? Reporting software? Quality control measures? It […]
On April 13, 2020, Amazon announced to recruit an additional 75,000 employees after hiring 100,000 new employees since March, to keep up with a coronavirus-related spike in demand. The public relations department at Amazon revealed that it will offer permanent and full-time positions to these temporary positions to stay on post-pandemic. E-commerce has continued to […]
Regardless of whether cross-border e-commerce enterprises or SMEs, products that are sold to the US market through online marketplaces, for instance Amazon or independent e-commerce sites, are required to be equipped with an English after-sales customer service system to meet the demands of the local market. In the era of global Mobile Internet and social […]
The security service industry was originated in the United States in the early years. After half a century of industry development and evolution, it has gradually developed into a mature industry globally. The security market worldwide has an annual growth of 10 percent during 2016-2018 and a total of US$ 275.8 billion by 2018. In […]
Introduction: With the global pandemic outbreak, countries are waiting for Made in China! COVID-19 related-medical apparatus and supplies, for instance, test agents, surgical masks, goggles, gloves, protective clothing, ventilators, disinfectants, and thermometers have exponential growth in sales. They are exported and sold on worldwide e-commerce platforms, for instance, Amazon, Walmart, and Shopify. This has even […]