The cash on delivery (COD) logistics model – also known as collect on delivery and payment on delivery – is one of the most preferred payment methods by eCommerce consumers in Vietnam due to the fact that they prefer seeing their ordered products before paying for them; though the COD business model comes with pain points, Callnovo’s localized Vietnamese customer service can help cross-border eCommerce sellers within the Vietnamese eCommerce market to minimize the risks associated with the logistics model in order to close transactions with Vietnamese consumers so that global eCommerce sellers can successfully build customer acquisition and secure strong brand loyalty.
The Southeastern Asian and Oceanian country of Indonesia is a rapidly growing market for eCommerce sales that provides a grand and untapped opportunity for global eCommerce sellers to to expand their sales into the Indonesian eCommerce market to gain a strong competitive advantage against competitors in the global market; Callnovo can help e-Commerce sellers tap into the Indonesian market with localized customer service in the Bahasa Indonesia language, increasing customer acquisition and influencing Indonesian customers to remain long-term loyal customers to the brands that they purchase from.
With Amazon Poland now ready to be launched, global eCommerce sellers have an unprecedented opportunity to tap into the Polish eCommerce market; Callnovo can help e-Commerce sellers tap into the market with localized customer service in the Polish language, increasing customer acquisition and influencing Polish customers to remain long-term loyal customers to the brands that they purchase from.
Despite the COVID-19 pandemic, China’s economy has been rebounding, creating demand for outsourced customer service in the Mandarin and Cantonese languages which Callnovo Contact Center continues to successfully provide.
With Callnovo Contact Center’s Global Omnichannel SaaS Customer Relationship Management (CRM) platform, successful integration into foreign markets is guaranteed – ensuring global eCommerce brand reach, strong customer acquisition, and long-term customer retention.
Due to global consumers’ broad usage of social media, eCommerce sellers have an unprecedented opportunity to utilize social media for their brands’ growth as they can reach global customers more easily and thereby strengthen their brands’ recognition, increase customer acquisition, and also increment customer retention and customer loyalty.
In today’s internet-saturated world, it is crucial for eCommerce businesses to follow eCommerce customer service best practices if they are going to keep their brand reputability clean, their customer acquisition increasing, and their customer retention high.
Within the global eCommerce market, businesses that provide exemplary customer service support can securely break the competition and find long-term sales success – well above their competitors.
Live web chat provides eCommerce sellers unprecedented sales growth and financial stability – especially within the competitive European and U.S. markets.
The cross-border e-commerce market in Southeast Asia is becoming increasingly popular. Shopee, as one of the leading e-commerce platforms in Southeast Asia, is becoming the most preferred choice for global e-commerce sellers. It covers seven major and vast markets, including Malaysia, Thailand, Taiwan, Indonesia, Vietnam, and the Philippines. It has a splendid variety of products, […]
Cross-border e-commerce sellers who are committed to the branding, digitalization, and globalization of Chinese enterprises have already possessed prospective awareness and have deployed overseas customer communication solutions in advance that enhance their brands’ global customer experience. Callnovo Contact Center – a global operation team for customer service outsourcing solutions – is dedicated to bringing high added-value […]
Independent cross-border e-commerce sellers have entered and maintained steady growth after 2-3 years of operation. Due to the insufficient human resources to manage a global after-sales customer service team, they have been experiencing a growing pressure. The time differences between countries? Non-native languages? Cross-cultures? Overseas communication platforms? Management personnel? Reporting software? Quality control measures? It […]
On April 13, 2020, Amazon announced to recruit an additional 75,000 employees after hiring 100,000 new employees since March, to keep up with a coronavirus-related spike in demand. The public relations department at Amazon revealed that it will offer permanent and full-time positions to these temporary positions to stay on post-pandemic. E-commerce has continued to […]