How to Obtain Authentic Amazon Five-Star Reviews Using Customer Service Soft-skills

A young lady leaves a five-star review on Amazon for a product that she purchased and received without issues; this shows the important of quality customer experiences as such pleasant experiences increases business' Preferred Seller ratings.

With the right customer service soft-skills, your eCommerce business’ customer service team can ensure your customers receive high-quality service that ensures a long-term increase in your brand recognition and customer retention rates. The added benefit as an eCommerce seller, selling e-Commerce products on eCommerce platforms – such as Amazon – is that your short-term/long-term loyal customers’ll leave real, authentic five-star reviews that increase your Preferred Seller ratings. The long-term sales benefits are unprecedented, ensuring sales revenue and financial security longevity.

Five Key Soft Skills E-Commerce Customer Service Team Should Master

Customer Service Soft Skills

On April 13, 2020, Amazon announced to recruit an additional 75,000 employees after hiring 100,000 new employees since March, to keep up with a coronavirus-related spike in demand. The public relations department at Amazon revealed that it will offer permanent and full-time positions to these temporary positions to stay on post-pandemic. E-commerce has continued to […]