Interpersonal Skills (Customer Service): A Treatise on What They Are, their Benefits, and the Importance of Customer Service Outsourcing

A simple picture with the colors white, yellow, blue, and red that shows the words "soft skills towards the bottom and also shows three circles that demonstrate the results of excellent interpersonal training.

“For commerce/eCommerce businesses alike, sales customers have been gradually shifting in their manner of thinking when it comes to which factors they consider as important to whether or not they’ll remain loyal to their favorite brands; compared to recent years, customers care more now about their customer service experience quality when deciding what company to […]