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Booming China Cross-Border E-Commerce

China’s e-commerce market has surpassed the United States as over 300 Million consumers spent over $300 Billion (USD) in 2013! This amount that is expected to grow to over $1 Trillion (USD) by 2019 thanks to new customs and logistics…

Unleashing Omnichannel Customer Service Benefits: Proven eCommerce Customer Retention Strategies for Global Engagement & Sales Growth

This vector image demonstrates the versatility of omnichannel call center support, demonstrating that there are many omnichannel customer service benefits that contribute to a more seamless customer experience — such as: the provision of inbound/outbound customer support via multiple service channels at the same time (phone, live web chat, email, social media, and others) so that eCommerce customers can receive support when needed and at their preferred channels — all to the end that customers receive rapid service that meets their dynamic needs.
For U.S. e-Commerce businesses that are constantly-seeking ways to improve global customer engagement & build long-term customer retention, it's highly-important that they consider one proven strategy which is guaranteed to offer their e-Commerce customers a seamless customer experience; that is: embracing the power of omnichannel customer service and their omnichannel customer service benefits. Take a look inside as we delve into key omnichannel customer service benefits specifically-for your U.S.-based eCommerce business - as well as share how eCommerce customer retention strategies from an outsourced call center such as Callnovo Contact Center can enhance your long-term customer engagement & retention.

Unlocking Big Success in Medical Billing Customer Service: The Important Role of Client Success Managers

A medical billing customer service client success manager speaks with their medical billing customer service team leaders about an incorrectly-documented medical claim that they have been requested by a prominent medical billing business to regulate and fix.
For U.S. medical billing companies, there are typically many challenges that are hard to handle in-house - such as: increased medical patient dissatisfaction, lengthy wait times, billing errors & confusion, lack of transparency, and many others; to handle such challenges, it's very important to understand the vital importance of an expert client success manager and their operations management team within the realm of medical billing customer service to ensure top-notch service. Along with medical billing customer service outsourcing solutions, such an avid team of professionals can ensure your U.S. medical billing business builds strong, reputable, long-term business growth and success. Find out more inside our article.

The Big Role of Client Success Managers in Legal Customer Service Outsourcing for U.S. Law Firms

A legal customer service outsourcing client success manager speaks with one of their legal customer service team leaders about her team's high call volume and increase in overall channel volume about the most efficient way to ensure that the change in volume is handled effectively without affecting performance.
For U.S. law firms, there are typically many challenges that are hard to handle in-house - such as: high channel volumes, consistent client case follow-up, unmanageable workloads, the provision of accurate legal client data, and many others; to handle such challenges, it's very important to understand the vital importance of an expert client success manager and their operations management team to ensure top-notch legal customer service. Along with legal customer service outsourcing solutions, such an avid team of professionals can ensure your U.S. law firm builds strong, reputable, long-term business growth and success. Find out more inside our article.

How Outsourced Customer Service Promote Top-tier Legal Customer Service for Your Law Firm

Two attorneys communicate with an outsourced customer service paralegal team to follow-up on provided English & Spanish translation services for legal case forms which are due within two weeks.
Despite challenging pain points and high, barely-manageable legal client customer service standards when it comes to top-quality legal customer service, Callnovo Contact Center's outsource customer service ensures top-quality legal service support that instills a strong level of client trust & confidence, leading to long-term U.S. law firm growth & success - as well as an immaculate reputation. For more info. on Callnovo's superb customer service outsourcing solutions, take a look inside.

How to Successfully-meet Client Service Standards: 3 Big Advantages of Medical Billing Customer Service Outsourcing

A medical collections expert contracted for medical billing customer service outsourcing solutions provides a medical billing company collections support, increasing the company's long-term growth and success.
With high medical billing customer service standards of service, providing medical billing customer support in-house can be a daunting task; take a look inside to see how medical billing customer service outsourcing solutions can not only help you manage medical client standards of service - but, to also ensure that you build long-term client trust and confidence, leading to long-term business growth and sales success.

Amidst U.S. Labor Shortages, Callnovo Supports an American Medical Staffing Agency with Healthcare Staffing Solutions to Ensure Timely Staffing of Medical Jobs

A recruited travel nurse from a medical staffing agency, as a result of healthcare staffing solutions, visits an elderly woman to check her health.
Despite U.S. labor shortage issues, Callnovo Contact Center can successfully support the medical staffing needs of such a medical staffing agency as the "W Company" - which has been successfully staffing travel nurses for medical job opportunities for more than 2 years; find out inside how Callnovo supports such a business and can even support your medical business' call center outsourcing needs - all to ensure long-term growth and business success.

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