Behind Shopee Thailand's and Lazada Thailand's augmented website traffic despite the COVID-19 pandemic, cross-border eCommerce sellers have an unprecedented opportunity to increase their eCommerce sales success by adhering to each ePlatform's standards of service; Callnovo's localized customer service in the Thai language can help global e-Commerce sellers to maintain such service standards so that they may enjoy each e-Commerce platform's Preferred Seller perks, guaranteeing that their brand identity and customer acquisition rates increase so that they may enjoy a more stable competitive edge in the global e-Commerce market.
Thanks to tier 1 tech support team leaders like Diego Orbegoso and their tech support teams, Callnovo Contact Center is a leading expert in providing high-quality outsourced technical support – as well as customer service – that can guarantee any business or corporation strong customer retention and a highly-recognized and respected brand reputation, ensuring that their sales growth and sales success increasingly become more secure and stable in the global market – regardless of the industry.
Right in the heart of La Paz, Bolivia – the seat of the Bolivian government – Callnovo Contact Center's Bolivian call center team taps into the advantage of the English literacy success of Bolivian students to hire highly-proficient English language speakers for English customer service outsourcing via a well-developed recruitment process so as to provide exceptional customer service that helps businesses to build a stronger brand reputation and increment their sales success through a greater competitive advantage in the global market.
Following the Malaysia eCommerce market dominancy and the increasing success of Shopee Malaysia, global eCommerce sellers can generate a stronger long-term sales success and financial stability by successfully adhering to the Shopee eCommerce platform’s service standards which include performance metrics as: number of unique buyers, number of net orders, all-time shop rating, and chat response rate – offering Preferred Seller perks that increase Shopee buyer trust, boost shops’ search ranking, and also attract buyers with Shopee Coins rewards; Callnovo Contact Center is ready to help cross-border eCommerce sellers take advantage of this opportunity with localized customer service in the Malaysian language that builds Malay eCommerce customer trust to the end that they and existing Malay customers become long-term loyal shoppers.
Behind Lazada Vietnam's success within the eCommerce market, Callnovo is ready to help cross-border eCommerce sellers who are either looking to integrate into the Vietnamese eCommerce market or have already started selling in Vietnam via the Lazada Marketplace to connect with Vietnamese consumers in order to build trust with them and then increase their customer acquisition and brand loyalty, bringing strong eCommerce sales success.
The cash on delivery (COD) logistics model - also known as collect on delivery and payment on delivery - is one of the most preferred payment methods by eCommerce consumers in Vietnam due to the fact that they prefer seeing their ordered products before paying for them; though the COD business model comes with pain points, Callnovo's localized Vietnamese customer service can help cross-border eCommerce sellers within the Vietnamese eCommerce market to minimize the risks associated with the logistics model in order to close transactions with Vietnamese consumers so that global eCommerce sellers can successfully build customer acquisition and secure strong brand loyalty.
Despite the COVID-19 pandemic, Indonesia is a rapidly growing market for eCommerce sales; with its ongoing trend of steady gross domestic product growth (GDP) which currently tops 1.08 trillion U.S. dollars – and, its B2C e-Commerce market currently worth 13.6 billion U.S. dollars – global eCommerce sellers have a grand, untapped opportunity to expand into the Indonesia eCommeerce market to gain a strong competitive advantage against their global market competitors. Callnovo Contact Center is active and ready to help eCommerce sellers looking to tap into the Indonesian eCommerce market to provide localized customer service that increases customer acquisition and influences Indonesian customers to become long-term, loyal customers.
With Amazon.com, Incorporated preparing to launch Amazon Poland within the European country of Poland – a young, attractive market for the development of eCommerce that has also been showing positively optimistic economic growth since 2019 – global eCommerce sellers have an unprecedented opportunity to expand their sales into the Polish eCommerce market to gain an even stronger competitive advantage in the global market against competitors with our very own Callnovo Contact Center's localized customer service that increases customer acquisition and that influences Polish customers to remain long-term loyal customers to the brands that they purchase from.
Despite the economic setback throughout Q1 and Q2 of 2020, the Chinese economy - that is, China’s domestic economy - has been largely brought under control and has even strongly rebounded as of the end of the 4th financial quarter of last year, 2020, creating a significant increase in demand for outsourced call center customer service and tech support in the Chinese Mandarin and Cantonese languages.
For eCommerce sellers wanting to take traditional foreign trade international to successfully integrate into global markets, it's vitally important to consider the associated challenges; while unprecedented international eCommerce sales opportunities exist, localizing customer service and providing products that native consumers desire is difficult due to cultural differences. With Callnovo’s Global Omnichannel Cloud CRM platform / Global Omnichannel Cloud customer relationship management platform, successful integration into foreign markets is guaranteed – ensuring global eCommerce brand reach, strong customer acquisition, and long-term customer retention.
