Transforming Overseas Customer Service Strategy: How to Ensure Quality Native Customer Service on Social Media Platforms in Varying Countries

With social media’s global popularity, it's highly-important that expanding brands looking to go-global consider the strong advantages to providing global customer support through varying countries' preferred social media platforms. As such, we'll take a look at examples whereby local customers use social media to connect with brands, and then we'll look at the benefits your business can receive by considering Callnovo's native customer service outsourcing solutions - all to the end that your brand can strongly-compete in global sales markets and find substantial, long-term sales growth and success.
Read MoreTransforming Overseas Customer Service Strategy: How to Ensure Quality Native Customer Service on Social Media Platforms in Varying Countries

Callnovo was Highlighted Amongst 2,500 Worldwide BPOs as a Global Top 200 (Time Doctor OA 2023) Outsourcing Business (March 29th 2023)

The Time Doctor OA500 2023 - as well as the Time Doctor OA 200 2023 - is an actively-updated list of the top global outsourcing firms that provide an objective, comprehensive BPO assessment for decision-makers & industry stakeholders. We have the honored privilege to share with you that Callnovo Contact Center has ranked #131 out of 2,500+ global BPOs. Find out inside how Callnovo got highlighted as a top outsourcing leader and how such an outsourcing service provider meets global business' service needs to bring to fruition strong, long-term brand growth and global sales success.
Read MoreCallnovo was Highlighted Amongst 2,500 Worldwide BPOs as a Global Top 200 (Time Doctor OA 2023) Outsourcing Business (March 29th 2023)

Outsourced Technical Support: Key Advantages and Metrics for U.S. Businesses

With outsourced technical support, your U.S.-based business has the opportunity to build strong, long-term growth and success while also improving it's cost-savings, efficiency, and customer engagement - leading to top-quality service and operations that improves your company's customer retention and loyalty. Check out our article to see how offshore technical support with a strong monitoring of technical support KPIs can increase your sales market success opportunities; furthermore, you'll learn how Callnovo Contact Center can help bring long-term success to fruition.
Read MoreOutsourced Technical Support: Key Advantages and Metrics for U.S. Businesses

How Multilingual Customer Service Outsourcing (Multilingual Customer Service Support for Travel Industry) Meets U.S. Travel Business Customer Service Pain Points

As U.S. travel industry businesses recover from the COVID-19 pandemic along with the U.S. travel industry, U.S. travel industry businesses have a grand opportunity to surpass customer service pain points and provide top-quality customer engagement and customer service support to domestic and international travelers via outsourced multilingual customer service support for travel industry. To learn more about how Callnovo Contact Center's superb multilingual customer service outsourcing solutions can help your travel company meet its in-house customer service pain points and provide a highly-effective, highly-affordable customer service solution for its customers that brings to fruition long-term travel industry success, please take a look inside.
Read MoreHow Multilingual Customer Service Outsourcing (Multilingual Customer Service Support for Travel Industry) Meets U.S. Travel Business Customer Service Pain Points

Amidst U.S. Labor Shortages, Callnovo Supports an American Medical Staffing Agency with Healthcare Staffing Solutions to Ensure Timely Staffing of Medical Jobs

Despite U.S. labor shortage issues, Callnovo Contact Center can successfully support the medical staffing needs of such a medical staffing agency as the "W Company" - which has been successfully staffing travel nurses for medical job opportunities for more than 2 years; find out inside how Callnovo supports such a business and can even support your medical business' call center outsourcing needs - all to ensure long-term growth and business success.
Read MoreAmidst U.S. Labor Shortages, Callnovo Supports an American Medical Staffing Agency with Healthcare Staffing Solutions to Ensure Timely Staffing of Medical Jobs

The Importance of Outsourced eCommerce Customer Service Solutions for U.S. eCommerce Businesses

With high eCommerce customer service standards, ensuring stellar eCommerce customer support in-house can be challenging; take a look inside to see how outsourced eCommerce customer service solutions can help you manage eCommerce customer standards of service while securing long-term e-Seller growth & sales success.
Read MoreThe Importance of Outsourced eCommerce Customer Service Solutions for U.S. eCommerce Businesses

Callnovo Proudly-receives Finalist Spot in Markham’s 32nd Annual Business Excellence Awards

Markham, Ontario, Canada - one of the fastest-growing cities in the North American country and a.k.a. the High-tech Capital of Canada - held its 32nd Annual Business Excellence Awards ceremony in highlight of rising, reputable, local businesses’ and organizations’ entrepreneurial spirit, ingenuity, and success. We want to congratulate Callnovo Contact Center for becoming a top 3 finalist in the Global Business Excellence category this year. Take a look inside to learn more about this highly-anticipated ceremony and to read about Callnovo's exciting participation in the grand event.
Read MoreCallnovo Proudly-receives Finalist Spot in Markham’s 32nd Annual Business Excellence Awards

Dental Office HIPAA Compliance 2022: Part 1 of our Detailed Guide to 10 Best Practices

Within the healthcare industry, patient data confidentiality is extremely vital. Recently, Callnovo wrote on benefits of HIPAA compliance for healthcare patients whereby it’s mentioned security concerns regarding personal data confidentiality breaches is a real problem, stating: “within the United States…

Read MoreDental Office HIPAA Compliance 2022: Part 1 of our Detailed Guide to 10 Best Practices

eCommerce Outsourcing/eCommerce Customer Service Outsourcing Best Practices to Ensure Stronger Customer Loyalty

As 2022 comes to an end - and as global economies continue to gain ground in terms of growth as a result of increasing eConmerce sales - it cannot be stressed enough how important it is for your global eSeller to consider the advantages of eCommerce outsourcing; check out our guide on its advantages - as well as key eCommerce outsourcing best practices - so that your business can augment its long-term brand loyalty and gain an edge in the global competitive sales market(s) - leading to strong financial success and a grand, long-term brand legacy.
Read MoreeCommerce Outsourcing/eCommerce Customer Service Outsourcing Best Practices to Ensure Stronger Customer Loyalty

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