English Customer Service Outsourcing within the Plurinational State of Bolivia in South America: the Advantage and Process of Recruiting Highly-Proficient Bilingual Bolivian English/Spanish Speakers
“The South American country of Bolivia is considered as one of most technologically-advanced countries throughout all of Latin America that offers reputable education in the English language, focusing on the provision of high-quality English teaching from childhood and up into…
Tier 1 Tech Support Employee Highlight: Diego Orbegoso – Callnovo’s Bolivian Tech Support Team Leader for a Solar Energy Inverter Business
Thanks to tech support team leaders like Diego Orbegoso and their tech support teams, Callnovo Contact Center is a leading expert in providing high-quality outsourced technical support – as well as customer service – that can guarantee any business or corporation strong customer retention and a highly-recognized and respected brand reputation, ensuring that their sales growth and sales success increasingly become more secure and stable in the global market.
Read MoreTier 1 Tech Support Employee Highlight: Diego Orbegoso – Callnovo’s Bolivian Tech Support Team Leader for a Solar Energy Inverter Business
Shopee Thailand and Lazada Thailand: Behind Each eCommerce Platform’s Sales Success, Callnovo is Ready to Help Cross-border eCommerce Sellers with Exceptional Localized Customer Service in the Thai Language
Behind Shopee Thailand's and Lazada Thailand's augmented website traffic despite the COVID-19 pandemic, cross-border eCommerce sellers have an unprecedented opportunity to increase their eCommerce sales success by adhering to each ePlatform's standards of service; Callnovo's localized customer service in the Thai language can help global e-Commerce sellers.
Read MoreShopee Thailand and Lazada Thailand: Behind Each eCommerce Platform’s Sales Success, Callnovo is Ready to Help Cross-border eCommerce Sellers with Exceptional Localized Customer Service in the Thai Language
U.S. Live Chat Etiquette and the Importance of Outsourced Customer Service
“The United States’ e-Commerce market has been basking in the spotlight over the past year due to its fast-driving eCommerce sales momentum despite the COVID-19 pandemic and is about to reach a long-awaited-for trillion dollar milestone next year (2022); this…
KPI (Key Performance Indicators) for Live Web Chat: Their Metrics and the Importance of Customer Service Outsourcing
“In consideration that it’s been estimated that approximately 41% of all consumers (significantly growing every year) are becoming accustomed to utilizing live web chat as their main communication method to connect with commerce and eCommerce businesses (i.e. eBay Sellers, Lazada…
Workforce Management (WFM): Benefits, Best Practices, and the Importance of Customer Service Outsourcing Solutions
“As Commerce and eCommerce (i.e. eBay Sellers, Lazada Sellers, Shopee Sellers, Online e-Commerce Store Sellers, etcetera) businesses alike – regardless of the industry – are met with new product/service demands, there’s a grand need for companies to consider the various…
Exceptional Multilingual Customer Support: How to Break eCommerce Global Market Competition and Ensure Business Success
Due to the advancement of the Worldwide Web (WWW) and the standardization of commercial selling via the internet – eCommerce sellers have the world’s customers at their footsteps – which is causing global market competition to tighten, making it difficult for businesses to distinguish themselves from their competitors; in consideration of this, there is a desperate need for eCommerce companies to stand out on top by providing multilingual customer support that exceeds customer expectations, increasing brand recognition and customer loyalty and ensuring strong business success within the global e-Commerce market.
Read MoreExceptional Multilingual Customer Support: How to Break eCommerce Global Market Competition and Ensure Business Success
Utilizing CRM and Toll-Free Numbers can Encourage 5-Star Amazon Feedback Ratings and Improve Customer Reviews for Cross-Border Sellers
An inconspicuous headline related to Amazon has caused many cross-border sellers to pay serious attention, as well as dominating the news headlines of major e-commerce platforms. “Policy Update: Effective December 3, Amazon prohibits sellers from using languages or emails that…
Five Key Soft Skills E-Commerce Customer Service Team Should Master
On April 13, 2020, Amazon announced to recruit an additional 75,000 employees after hiring 100,000 new employees since March, to keep up with a coronavirus-related spike in demand. The public relations department at Amazon revealed that it will offer permanent…
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Canada Headquarters
Suite 1108, 3601 Highway 7 East
Markham, ON L3R 8X6
Canada
Markham, ON L3R 8X6
Canada
China Headquarters
Room 1803, Shen Lan Shi Dai Building
Baling Middle Road, Yueyanglou District Yueyang City, Hunan Province, China, 414000.
Baling Middle Road, Yueyanglou District Yueyang City, Hunan Province, China, 414000.
Shenzhen TR&D Operation Center
No. 9988, Shennan Avenue
Nanshan District, Shenzhen, Guangdong
China, 518000
Nanshan District, Shenzhen, Guangdong
China, 518000
Bolivia Operation Center
Torre Las Americas, Av. Arce 2433
La Paz, Bolivia
La Paz, Bolivia
Nicaragua Operation Center
Suite 502 , Piso 5
Managua, Nicaragua, 14038
Managua, Nicaragua, 14038
Philippines Operation Center
Maharlika Highway Cabanatuan City
Nueva Ecija, Philippines 3100
Nueva Ecija, Philippines 3100