The security industry originated in the United States. After more than half a century of development and evolution, it has gradually developed into a mature industry with a massive global market. From 2016 to 2018, the global security market is…

Callnovo provides a one-stop multilingual customer service, outsourcing solutions to one of the largest auto parts importers and distributors in Canada—Tiger Auto Parts. With its combination of English-Spanish and English-French professional customer service team resources, global cloud communication platforms, and…

 “I would like to take the chance to thank Callnovo Multilingual Call Center for its continuous support to our TP-Link, especially the Portuguese customer service team of Callnovo Bolivia, for their excellent service provided to our customers in South America.…

According to the Top 50 Global Construction Machinery Manufacturers in 2018 (Yellow Table 2018), China’s engineering machinery industry has witnessed strong rebound growth after years of declining sales data since 2017. For example, the excavator field has produced a double growth miracle and achieved the…

Whether you’re running your own or looking to employ one for your own business, understanding the call center market and what is working for the majority is key to making the most informed decisions. We all know customer service is…

Companies have been alleviating costs by outsourcing their customer service needs to third-party call centers for years. By allowing a separate company to handle their customer calls, they’re able to save on networking, infrastructure, and software needs, paying the third-party…