
[Case Study] How can the future electronic component industry effectively outsource its customer service?
Review: As domestic electronic components gradually enter the era of low profits, cross-border e-commerce exports have begun to guide more and more electronic component suppliers to embrace the “Internet + industry” to enter the overseas market. By 2018, the online…

The Benefits Of WeChat Official Account For Your Business In China
What is WeChat official account? WeChat official account is a special type of account on the WeChat platform launched in 2012. Companies use these accounts to get in touch with their customers, both actively and passively. Marketing, sales of physical…

Why you should consider WeChat official account for business in China?
For a WeChat user, adding an official account is practically the same as adding a friend. Users can also send messages to official accounts in the same way as their friends. This creates interesting opportunities to use WeChat official account…

How to successfully manage your WeChat official account in China?
As we have explored, WeChat official account is a very powerful tool for growing your business in China but it is also a complex and very different digital eco-system to be working in. Partnering with a local specialist is key. We…

7 Key Call Center Metrics for E-Commerce Business
A call center can help your e-commerce business to flourish. Setting up a clear point of contact and advertising the number to call if your visitors have any questions or just need a little assistance can be the difference between…

Why Good Customer Service Should Be A Priority For Your Small Business
There is a saying amongst many business owners that 1 happy customer is worth 7 or 8 new sales. Meaning that just 1 sale that results in the customer being satisfied enough to recommend the service and come back again…

Outsourcing is your business’ best chance to conquer the Korean market
South Korea has been an Asian economic superpower for many decades and it’s not surprising that thousands of investors from all over the world have found refuge in the country’s stable economy and interesting market. While some of the growing…

The most productive and efficient businesses have one thing in common: excellent inbound customer service – Here’s Why
Outsourcing to an inbound contact center to manage your company’s customer services can greatly increase your chances of raking in more profits. However, many organizations have failed to recognize the growing importance of this approach – at least not until…

Top roles of a real estate virtual assistant and why you need one
For many real estate agents, being successful in a highly competitive industry is a long and bumpy ride. In fact, those who are already at the top know exactly how they have sacrificed a great deal of their time and…
Embark on a 7-Day Journey with Our Contact Center Platform. Try HeroDash for Free Today!
Canada Headquarters
Markham, ON L3R 8X6
Canada
China Headquarters
Baling Middle Road, Yueyanglou District Yueyang City, Hunan Province, China, 414000.
Shenzhen TR&D Operation Center
Nanshan District, Shenzhen, Guangdong
China, 518000
Bolivia Operation Center
La Paz, Bolivia
Nicaragua Operation Center
Managua, Nicaragua, 14038
Philippines Operation Center
Nueva Ecija, Philippines 3100