The Crucial Role of Customer Service in Every Business’ Success
Competition is forcing businesses to go to higher and higher levels. Customers expect the products/services to be of top-quality and to ensure this; businesses are going beyond customer expectations. A Customer Care Call Center is one of the measures that…
The Importance of Customer Service and the Benefits of Outsourcing
No matter if you own a small family company or a multi-billion dollar corporation, only one person is irreplaceable to your business and that is the customer. In order to succeed in the free market, a business should not only…
Benefits of a Bilingual Call Center
Thanks to advanced technology, today’s businesses are able to operate on a global scale and are no longer hindered by the geographical limitations that once plagued them in the past. Now, companies can easily expand their reach to include…
Why Outsourcing to a Philippines Call Center is a Smart Business Decision
We’ve all heard the well-worn clichés about the infamous Indian call center agents. Sure, they may answer and introduce themselves with a common American name, but the tell-tale accent is unmistakable. This, among many other reasons, is why so many…
In-House vs. Outsourced Call Center – Which Should You Choose?
As your business grows or you expand into other areas, the time may very well come when assembling a dedicated call center to handle customer care just makes good business sense. Making this decision comes with its own set of…
Benefits of a Spanish Call Center
According to the Instituto Cervantes research center, there are now an estimated 52.6 million people in the US alone who speak Spanish. Furthermore, the US Census Office predicts that the US will have an estimated 138 million Spanish speakers by…
Philippines Call Center vs. India – Which Should You Choose?
There was a time, even as recently as just a few years ago, when India cornered the market on outsourced call center services. The Philippines has since taken over as the call center capital of the world, and for many…
Attention: e-Commerce Business Owners! Here’s why you Need a Malay Call Center
When it comes to shopping, Malaysians are upping their game. In fact, 91% of internet users say they have shopped online for an average of $2000+ per person per year in online spending. Furthermore, Malaysia’s e-commerce spending is expected to…
Why You Must Use WeChat for Sales and Customer Service in China
If you are planning on growing your business in the world’s largest e-commerce marketplace, you should know why you must use WeChat for sales and customer service in China. If the name “WeChat” is unfamiliar to you, it’s a good…
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Canada Headquarters
Suite 1108, 3601 Highway 7 East
Markham, ON L3R 8X6
Canada
Markham, ON L3R 8X6
Canada
China Headquarters
Room 1803, Shen Lan Shi Dai Building
Baling Middle Road, Yueyanglou District Yueyang City, Hunan Province, China, 414000.
Baling Middle Road, Yueyanglou District Yueyang City, Hunan Province, China, 414000.
Shenzhen TR&D Operation Center
No. 9988, Shennan Avenue
Nanshan District, Shenzhen, Guangdong
China, 518000
Nanshan District, Shenzhen, Guangdong
China, 518000
Bolivia Operation Center
Torre Las Americas, Av. Arce 2433
La Paz, Bolivia
La Paz, Bolivia
Nicaragua Operation Center
Suite 502 , Piso 5
Managua, Nicaragua, 14038
Managua, Nicaragua, 14038
Philippines Operation Center
Maharlika Highway Cabanatuan City
Nueva Ecija, Philippines 3100
Nueva Ecija, Philippines 3100