What is CSAT And How Can It Help Your Business to Thrive?
In an age where the average service provider or freelancer flings out acronyms at confusing speed, it can be hard to keep track of what they all mean. CSAT is short for customer satisfaction and this measurement system is particularly…
How a Vietnamese Call Center Can Improve Customer Relations
Worldwide, there are more than 4 million Vietnamese speakers found across the globe, most notably in East and Southeast Asia, North America, Australia and Western Europe. In fact, Vietnamese happens to be the 6th most spoken language in the US…
A Reputable Call Center: Important Areas that Need Extra Attention
Even though reputable call centers have systems or equipment for supervisors to manage and control the performance simultaneously, there are still areas that need human interaction. There are areas like screening new hires, training, calibration, and even motivating. In every…
Business Benefits of Using an Indonesian Call Center
Indonesia is the world’s 4th most populous country (260 million), after China, India and the US, with the 6th largest emerging market and the largest economy in Southeast Asia (coming in at a whopping US $1 trillion.) From a business…
Does your call center provide Full reporting ability to generate every aspect of history performance?
The success of a Call Centre lies in the relentless effort and exceptional performance of the agent, team, the department, and the company as a whole. The primary aim of a call center should be to quantify and evaluate the…
Does a Call Center Need CRM and CTI Capability and Customization?
For a call center to run at optimal performance, it must employ all of the tools and technologies available. Two of the most important technologies include CRM (customer relationship management) and CTI (computer telephony integration). Let’s take a look at…
5 Important Performance Metrics that an Inbound Call Center Should Be Tracking
Modern technology has made it relatively easy for Call Center Managers to determine how well the call center is doing in terms of performance, measurement as well as tracking. However, sifting through the amount of information that’s available can be…
Is It Essential for a Call Center Service Provider to Have Local Service Experience in the Country the Business is covering?
Outsourcing your customer service, technical support or telemarketing to a call center can be beneficial in a number of ways, particularly in terms of cost savings. But should you take the chance of hiring just any overseas bilingual call center,…
3 Ways to Future-proof Your Call Center
The need to future-proof your call center is a necessity given the scale at which technology has been developing. The internet has made it possible for customers to independently learn more about products and services, which, in turn, means that…
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