Customer Service vs. Customer Support: What’s the Real Difference (and Why It Matters)?
Customer service vs customer support: Service focuses on the entire experience, while support resolves specific issues. Learn why this distinction matters.
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Technical Support Outsourcing: 6 Reasons It’s a Smart Move (and 2 Hidden Risks)
Technical support outsourcing saves costs, boosts efficiency, and offers 24/7 multilingual help. Learn how to manage risks like data privacy and brand voice.
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Call Center Costs in 2025: What’s Worth It — and What’s a Waste?
Discover how to manage call center costs in 2025. Learn which investments boost efficiency and customer loyalty, and avoid unnecessary expenses.
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Why 83% of eCommerce Brands Are Failing Without a Dedicated eCommerce Call Center
83% of eCommerce brands fail without a dedicated call center. Improve customer service, loyalty, and sales with an eCommerce call center like HeroDash.
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7 Cloud Call Center Services That Will Transform Your Support in 2025
Discover 7 cloud call center services revolutionizing customer support in 2025 with AI, omnichannel tools, and predictive analytics for better CX.
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The Ultimate Guide to Choosing a Service Call Center That Delivers Results
Choose a service call center that boosts customer satisfaction, offers multilingual support, ensures data security, and scales with your business needs.
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Automated Customer Support: 6 Tools to Cut Response Time in Half
Discover 6 automated customer support tools to cut response time in half, boost efficiency, and enhance customer satisfaction with AI-powered solutions.
Read MoreAutomated Customer Support: 6 Tools to Cut Response Time in Half
Outsourced Call Center Services That Actually Improve Customer Experience
Outsourced call center services boost customer experience with 24/7 support, multilingual agents, and cost-effective solutions tailored to your business.
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Should You Customer Service Outsource in 2025? 7 Key Questions Answered
Considering customer service outsource in 2025? Discover the benefits, risks, and key factors to decide if outsourcing is right for your business.
Read MoreShould You Customer Service Outsource in 2025? 7 Key Questions AnsweredEmbark on a 7-Day Journey with Our Contact Center Platform. Try HeroDash for Free Today!
Canada Headquarters
Suite 1108, 3601 Highway 7 East
Markham, ON L3R 8X6
Canada
Markham, ON L3R 8X6
Canada
China Headquarters
Room 1803, Shen Lan Shi Dai Building
Baling Middle Road, Yueyanglou District Yueyang City, Hunan Province, China, 414000.
Baling Middle Road, Yueyanglou District Yueyang City, Hunan Province, China, 414000.
Shenzhen TR&D Operation Center
No. 9988, Shennan Avenue
Nanshan District, Shenzhen, Guangdong
China, 518000
Nanshan District, Shenzhen, Guangdong
China, 518000
Bolivia Operation Center
Torre Las Americas, Av. Arce 2433
La Paz, Bolivia
La Paz, Bolivia
Nicaragua Operation Center
Suite 502 , Piso 5
Managua, Nicaragua, 14038
Managua, Nicaragua, 14038
Philippines Operation Center
Maharlika Highway Cabanatuan City
Nueva Ecija, Philippines 3100
Nueva Ecija, Philippines 3100