An International Toll-Free Number (ITFN) is a sophisticated international toll-free number that can be dialed free of charge to the caller and paid for by the owner of the number, enabling international connection between customers and businesses. The worldwide 800-toll-free service hotline that provides an international toll-free number is a vital tool for global businesses to expand into new markets and establish their brand image abroad, helping customers to reach the brand through long distance. Callnovo Contact Center’s 800-toll-free number service and global telephone communication cloud platform are significant components of its global customer service outsourcing contact center. These international toll-free numbers are extremely vital for multinational brands that are expanding.
Benefits of an Overseas International Toll-Free Service Number (ITFN)
Many international customers consider 800-Toll-Free service phone numbers to be the hallmark of a respectable firm. For enterprises looking to go abroad, 800-phone numbers have become a key strategy. The benefits of establishing an overseas local 800-toll-free service number include:
- Building Consumer Trust
Over 90% of American and European businesses have 800-toll-free service numbers. Consumers and dealers in these countries have more faith in enterprises that have these 800-numbers. Posting these numbers on product packaging, instruction manuals, and official websites is an important avenue for American and European brands to serve their customers. This enables customers to receive direct customer service at any time. Additionally, it demonstrates a serious and responsible customer care approach. Having an 800-customer service hotline gives consumers a positive brand perception.
- Expediting Client Service
For many global e-commerce brands, email is still the only way for customers to contact support. This is far from sufficient as many people are accustomed to the convenience of utilizing the phone for communication. When customers have after-sales issues, they can call the 800-number for support right away rather than waiting for an email response. Opening a 1-800-phone number can help you broaden your customer service channels. Also, it improves your customer service efficiency, giving clients another option during emergencies.
- Boost Customer Satisfaction
Online product counseling, user advice, logistics inquiries, returns and exchanges, customer satisfaction surveys, and other pre-sales and after-sales services can be offered through 1-800-telephone customer service. Customer demands can be efficiently addressed through real-time involvement and genuine voice communication. It will alleviate consumers’ concerns and reduce the likelihood of future negative reviews.
Applying for International Toll-free Numbers
Many countries have strict qualification requirements for telecom service providers. German service providers, for example, demand enterprises to provide specific office addresses in Germany, water and electricity bills for the last six months, legal representative passport information, and the formal enterprise qualification certificate recognized by the German government. Many small and medium-sized German sellers who are new to the German market cannot meet the application conditions. However, obtaining a professional 800-number application provider through Callnovo can save a lot of time and effort. Only a formal corporation business license and some qualification documents are required.
Callnovo can easily apply for 1-800-Toll-Free numbers on your behalf. The application for an 800-number includes the applicant’s name, contact number, company name, brand name, brand logo, business license, application letter, letter of guarantee, etc. Read on to learn how Callnovo can help you get one for your business.
Callnovo’s Overseas ITFN Services
Callnovo can provide on-demand 800-number services. You can select an appropriate international 800-phone number based on your preferences or brand marketing strategy. A memorable 800-number can successfully assist firms in expanding in their new market. In addition, you can personalize the phone number to your brand name by using the relevant number keys on the nine-square grid keypad. For example, Apple’s 800-service phone number in the US is (800) MY-APPLE = 1-800-692-7753.
A male Asian customer service representative – with two female Asian customer service reps in the background – provides eCommerce customer service solutions to a well-known Amazon seller through the brand’s international toll-free number.
Clients who want to open an 800-phone number may be concerned that the 800-number requested by Callnovo is not theirs. However, Callnovo firmly guarantees that the client retains ownership of all 800-Toll-Free numbers that were entrusted to us to apply for and hosted on our communication platform. If you wish to transfer an 800-number from one communication platform to another, Callnovo can help you through the process.
Popular Markets’ 800-Phone Application Requirements
| Country / Region | Monthly Rent Range (USD) | Application Cycle | Application Documents |
| Australian 800-phone number | 5.50-150.0 | 1-3 working days | name, contact information, company name, company address |
| German 800-phone number | 60.00 | 30 working days | German company address, public expense bill, legal representative information, formal enterprise qualification certificate, etc. |
| Japanese 800-phone number | 41.00 | 5 working days | company name, company seal, utility bills, corporate passports, etc. |
| US 800-phone number | 6.00 | 1 working day | none |
| UK 800-phone number | 6.00-19.00 | 1-2 working days | none |
| Spanish 800-phone number | 6.00-23.00 | 1-5 working days | name, contact, company name company registration certificate, etc. |
| Russian 800-phone number | 64.00 | 5 working days | company registration certificate |
| French 800-phone number | 10.00-14.00 | 5 working days | corporate passport, public expense bill |
| Italian 800-phone number | 19.00 | 5 working days | name, contact, company name company VAT number, company registration certificate, etc. |
| South Korean 800-phone number | 19.00-25.00 | 1-5 working days | company registration certificate |
| Malaysian 800-phone number | 9.00 | 5 working days | none |
| Indonesian 800-phone number | 25.00-40.00 | 3-5 working days | name, contact number, company name company address, etc. |
| Thai 800-phone number | 29.00 | 5 working days | name, contact, company name company address, etc. |
| Brazilian 800-phone number | 8.00-35.00 | 1-3 working days | company name, address, utility bill Company registration certificate, etc. |
| Indian 800-phone number | 29.00. | 5 working days | name, contact, company name company address, etc. |
| UAE 800-phone number | 28.00 | 5 working days | applicant information, letter of intent, company registration certificate |
Conclusion
To give an outstanding customer support experience to international customers, it is essential to deploy 800-phone lines. Callnovo’s worldwide customer service outsourcing provides multilingual customer support teams to international enterprises in over 100 countries and regions. With their outsourcing and customer service technical support, they provide a one-stop service for all your needs.