The Future of Technical Support Outsourcing: What You Should Know


It can be scary for businesses as we move further into the digital age, the world is getting smaller and smaller and it’s beginning to feel claustrophobic. Ignoring the digital market means severing a global customer base and so at least providing some form of online service is almost essential, but most companies are not […]

Multilingual Tech Support: What Every Business Should Know


We are approaching an age where the entire world is your potential audience. The internet has brought those who take to digital markets a reach that knows no boundaries. Multilingual tech support is a must when you’re reaching out a worldwide customer base and establishing and catering to all those different needs. It should come […]

Key Performance Indicators for Customer Service

Key Performance Indicators for Customer Service

Customer service is one of the most important parts of any company, but many of these businesses fail to measure their performance correctly. They overlook some or all of the key performance indicators (KPI) that can be used to measure how the company is doing and where it needs to improve. The following KPI are […]