What is CSAT And How Can It Help Your Business to Thrive?


In an age where the average service provider or freelancer flings out acronyms at confusing speed, it can be hard to keep track of what they all mean. CSAT is short for customer satisfaction and this measurement system is particularly accurate in measuring a business’s product and service. Retaining customers for repeat business should be […]

Is a Call Center Your Next Outsource Move?

Outsource Call Center

Outsourcing is not a luxury meant solely for elite companies – today it’s easier than ever to leverage this strategy like a pro. In our age of high-tech communication, anything from IT support to payroll to sales can be handled by skilled partners located anywhere. If you’re looking for live chat support, email services, after-hours […]

The Future of Technical Support Outsourcing: What You Should Know


It can be scary for businesses as we move further into the digital age, the world is getting smaller and smaller and it’s beginning to feel claustrophobic. Ignoring the digital market means severing a global customer base and so at least providing some form of online service is almost essential, but most companies are not […]

Multilingual Tech Support: What Every Business Should Know


We are approaching an age where the entire world is your potential audience. The internet has brought those who take to digital markets a reach that knows no boundaries. Multilingual tech support is a must when you’re reaching out a worldwide customer base and establishing and catering to all those different needs. It should come […]

What is After Call Work in a Call Center?

Call Work in a Call Center

There is a lot more to working in a call center than simply picking up a phone. After call work (ACW) is every bit as important as the calls themselves, but what exactly is ACW? After-call work involves everything the operator does once the call has ended. Typically, in order to maintain peak efficiency, these […]

What is Average Handle Time in a Call Center?


In the industry of the modern-day call center, there are a lot of buzz terms and metrics in order to gauge effectiveness and handle performance. As the industry becomes more and more competitive it’s important to stay on top of these terms and understand their meaning, value and how to improve upon them. Average handle […]

4 Reasons Why Outsourcing A Call Center Can Work For Your Business

Outsourcing Call Center

Outsourcing your company’s incoming traffic to a call center services company can dramatically increase productivity, lower running costs and help to grow your business. If you’re considering doing so here are just a few reasons it can really help. Leave It To The Experts When you outsource to a call center services company you are […]

Why Good Customer Service Should Be A Priority For Your Small Business

Small Business

There is a saying amongst many business owners that 1 happy customer is worth 7 or 8 new sales. Meaning that just 1 sale that results in the customer being satisfied enough to recommend the service and come back again is the best marketing you could ever buy. How do you make sure you’re providing […]

7 Key Call Center Metrics for E-Commerce Business

E-Commerce Business

A call center can help your e-commerce business to flourish. Setting up a clear point of contact and advertising the number to call if your visitors have any questions or just need a little assistance can be the difference between a hit and a miss when it comes to online sales. But how do you […]

3 Ways to Future-proof Your Call Center

Call Center

The need to future-proof your call center is a necessity given the scale at which technology has been developing. The internet has made it possible for customers to independently learn more about products and services, which, in turn, means that they know what they want and are more demanding about it. Given the ever-evolving nature […]