The Necessity of Content Moderation Manual Review of Content by Content Moderators in the Southeast Asian Market

This infograph shows a moderator performing content moderation for a Thailand-based social media marketing company.

Although modern technology can process & review large amounts of content/data – there’re are still some limitations which such technology that only human content moderators can regulate & fix – such as: correcting errors in a timely manner, an effective consideration of cultural differences & values of different regions, as well as communities, to conduct effective reviews, a proper understanding of semantics, utilizing the right handling method to determine if content may be deleted or modified, etc. Inside, you’ll specifically-find an explanation of how human content moderators can ensure accurate, appropriate content moderation so as to ensure quality & stability of audit results, improving and promoting the sustainable development of the Southeast Asian market. Furthermore, you’ll learn how Callnovo Contact Center’s content moderators in the Southeast Asian market can take your brand to the next level.

How Outsourcing Helps Businesses; a 6-Step Guide on How to Outsource

A word cloud shows different core/non-core business functions that fall under the term "outsourcing," offering dynamic solutions to global brands from any industry and demonstrating how outsourcing helps businesses.

By properly understanding which core and non-core business functions can be outsourced – and by following our 6-step guide on how to outsource – your go-global brand can efficiently maximize on international sales opportunities while minimizing operational overhead, improving efficiency/effectivity of administration, operations, and your various departments’ functions, reducing operations/resource costs, and adding value to your brand; take a look inside for more info. – as well how Callnovo Contact Center can help you take your global expansion efforts to the next level.

Contact Center Outsourcing: It’s Advantages & How Our Own Callnovo Can Help You Begin

A few Fortune 500 company executives take the time to meet regarding the short-and-long-term advantages to contact center outsourcing their non-core business functions.

Business process outsourcing (BPO outsourcing) – synonymous with call center/contact center outsourcing – offers a plethora of advantages to go-global companies looking to build/expand their brand growth and loyalty via international markets; to make this a reality, our very own Callnovo is ready to meet global businesses with superb omnichannel, multilingual customer service outsourcing solutions that ensure high-quality global CX and in-turn create strong global sales market competition so that such businesses can benefit from long-term global sales success.