Live chat, coupled with an omnichannel customer service solution, ensures ample contact opportunities for global customers to get in touch with your brand; by ensuring that such a channel exists, you can foster strong CX that increases your brand long-term brand loyalty and success. Check our guide to 10 customer service live chat etiquette tips to help your CSRs create the ideal customer service live chat experience and foster stronger customer acquisition/retention that brings a greater competitive advantage in the global sales market.
KPI (Key Performance Indicators) for Live Web Chat: Their Metrics and the Importance of Customer Service Outsourcing
“In consideration that it’s been estimated that approximately 41% of all consumers (significantly growing every year) are becoming accustomed to utilizing live web chat as their main communication method to connect with commerce and eCommerce businesses (i.e. eBay Sellers, Lazada Sellers, Shopee Sellers, Online e-Commerce Store Sellers, etcetera) due to the fact that live chat […]
Over the past five years, live web chat — or live chat — has been increasingly becoming a mainstream and essential communication tool throughout the United States and Europe by which global consumers get in contact with eCommerce sellers for remote customer service and tech support solutions; live chat provides many key benefits to startups, small, medium, and large businesses and corporations and should be implemented as it provides high-quality customer experiences that increase customer retention rates and also create strong brand loyalty, bringing steady short-term growth and long-term success to businesses and corporations on a global level.