Canadian eCommerce Market: Tips for Go Global Ecommerce Businesses Entering the Market

Though Canada has a total population of approx. 38 million people, its population is primarily concentrated along the southern Great Lakes, with other marginally more populated areas like Toronto, Vancouver, Montreal, Calgary, and Halifax.

When we look at the continent of North America, it’s impossible to overlook the sheer size of Canada. Canada has a massive land area of approximately 9-10 million square kilometers. However, it has only a population of around 38 million people. The population of Canada is primarily concentrated along the southern Great Lakes, with other […]

Callnovo’s Powerful International Toll-Free Service (ITFS) Strategy for Businesses

A magnifying glass demonstrates a close-up magnification of the business, PetMed Express, Inc.'s, toll-free phone number, 1-800-PETMEDS.

An International Toll-Free Number (ITFN) is a sophisticated telecommunications number that can be dialed free of charge to the caller and paid for by the owner of the number, enabling international connection between customers and businesses. The worldwide 800-toll-free service hotline is a vital tool for global businesses to expand into new markets and establish […]

Have your Go-global Business Gain European Consumers’ Trust by Meeting GDPR Compliance Regulations with Callnovo’s GDPR Training and Implementation Plan

A photo was taken of a building in Europe that has the flags flying of all the European countries - along with the flag for the European union.

By becoming well-informed of your responsibilities as a glo-global business to abide by the rules and regulations of the General Data Protection Registration – or GDPR – compliance policy, your business can successfully expand to the European sales market and gain European consumers’ trust. Callnovo has a comprehensive GDPR training and implementation plan to make successful competition in the European market a reality – and keep your European customers’ data securely protected.

Competitively Dominate the Nordic eCommerce Market with Callnovo’s Native Language Customer Service Outsourcing Solutions

A couple from a Nordic community in Norway demonstrates their excitement at being able to successfully change the model of the new dishwasher they purchased online before it gets shipped to their home.

With Callnovo Contact Center’s 24/7/365 global customer service outsourcing solutions, go-global eCommerce businesses have an unprecedented opportunity to utilize multilingual, omnichannel customer care support in Nordic customers’ native languages to penetrate the Nordic region’s growing e-Commerce market and in-turn build their brand’s long-term sales success and financial security.

Vital eCommerce Benefits to Philippines Customer Service Outsourcing

A smiling female, Philippines customer service representative provides eCommerce customer support to a customer who would like to return their purchased product for a replacement.

Global market-expanding eCommerce businesses looking to take advantage of customer service outsourcing to penetrate new markets and more strongly compete can bring their e-Commerce sales success to the next level by outsourcing their customer service (CS) to the Philippines – a competitive threat to the world’s established BPOs. With Callnovo Contact Center, taking advantage of Philippines customer service outsourcing has never been easier and can afford your business strong brand recognition and brand loyalty benefits – great for long-term financial security and global sales success.

Japanese eCommerce Market: A Booming Prediction, an Unprecedented Opportunity for Market-expanding eSellers, and the Vital Importance of Respectable Customer Service

A magnifying glass focuses in on the Rakuten eCommerce Seller platform - one of Japan's most successful e-Commerce platforms.

Japan’s e-Commerce Market: A Skillfully Successful Market Competitor Amongst Giants As the 4th-ranking largest e-commerce market worldwide – right behind largely populous countries like China, the United States, and the United Kingdom – Japan is no stranger to intense eCommerce competitiveness in the global eCommerce market. From 2012-2018 (a period of only 6 years), the […]

Indonesia’s eCommerce Market is Booming: Callnovo’s Provision of Localized Customer Service is a Viable Option for eCommerce Sellers Tapping into the Indonesian Market

The city of Jakarta, Indonesia flourishes with life at night, demonstrating the grand success of its commercial sector and the advantage its provides to the country's economy.

Despite the COVID-19 pandemic, Indonesia is a rapidly growing market for eCommerce sales; with its ongoing trend of steady gross domestic product growth (GDP) which currently tops 1.08 trillion U.S. dollars – and, its B2C e-Commerce market currently worth 13.6 billion U.S. dollars – global eCommerce sellers have a grand, untapped opportunity to expand into the Indonesian market to gain a strong competitive advantage against their global market competitors. Callnovo Contact Center is active and ready to help eCommerce sellers looking to tap into the Indonesian eCommerce market to provide localized customer service that increases customer acquisition and influences Indonesian customers to become long-term, loyal customers.

Customer Relationship Management (CRM): An Introduction to Callnovo’s Global Omnichannel SaaS CRM Platform’s Benefits and Advantages

Callnovo's Global Cloud-based SaaS CRM and Communications platform's featured.

For eCommerce sellers wanting to take traditional foreign trade international to successfully integrate into global markets, it’s vitally important to consider the associated challenges; while unprecedented international eCommerce sales opportunities exist, localizing customer service and providing products that native consumers desire is difficult due to cultural differences. With Callnovo’s Global Omnichannel Cloud CRM platform, successful integration into foreign markets is guaranteed – ensuring global eCommerce brand reach, strong customer acquisition, and long-term customer retention.