Malaysia eCommerce Market – its Dominance and Shopee’s Success: Callnovo’s Localized Customer Service in the Malaysian Language Can Successfully Help Global eCommerce Sellers

A computer is showing the Shopee Malaysia website while a shopping cart next to it says, "Let's Shop," "Add to Cart," and "Buy Now;" there is a shopping bag in the picture, a newly-purchased iPhone, and the shopping cart is filled with eCommerce packages.

Following Malaysia’s eCommerce market dominancy and the increasing success of Shopee Malaysia, global eCommerce sellers can generate a stronger long-term sales success and financial stability by successfully adhering to the Shopee eCommerce platform’s service standards which include performance metrics as: number of unique buyers, number of net orders, all-time shop rating, and chat response rate.